Online Casinos in general: StarGames experience (Page 185)

Zockerbernd wrote on 27.01.2025 at 16:41: Can you actually unsubscribe from this "Give and it will be given to you" spam email? It's annoying without end how often this shit comes. Just reading the subject title makes me want to puke. In the past there was sometimes the email with the 15 free spins "Don't give up **" but that didn't come for a year, now only this annoying f**king email.

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StarGames_Official wrote on January 28th, 2025 at 2:56 pm:

Thanks for your feedback, we've adjusted this email campaign now so it doesn't go out to our customer as often.


Thank you for your understanding.

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StarGames_Official wrote on 18.12.2024 at 13:05:
Do we understand correctly that your problem is that players actually rate us 5 stars?

Why, dear Daniel? Why is it hard to think or understand that there can be players who are happy with our site, games and offers?

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CashOut wrote on 01.02.2025 02:03:

What kind of players give you 5 stars?

Are these players also sure that they have played on StarGames?

I'm pretty sure they've confused it with the game Starcraft or Starfield.

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StarGames_Official wrote on 01/02/2025 07:46:
The question also applies to you, since Daniel didn't answer it.

Why is it so unbelievable that players rate us with 5 stars?

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mtorero wrote on 01.02.2025 at 13:06:
It is absolutely unbelievable to me. The number of reviews alone is unbelievable. I could bet that not even 100 of these 6700 reviews are real.


Stake, for example, is rated worse than you. But off the top of my head:

- faster payouts
- highest possible RTP (some slots even 98%) and therefore almost 5-fold longer playing time and therefore 5-fold higher chances of winning than with you.
- Bonuses without Wagering requirements and without payout limits (you sometimes have to wager several thousand euros for bonuses in order to be able to pay out a maximum of 300 euros. No casino would have dared to offer such usurious conditions before a German license)

I won't list other points such as no autoplay etc. here because I know, license blah blah blah...

But a counter question:
From a player's point of view, who is supposed to rate his experience on your site, how would you explain that Trustpilot reviewers experience more gaming fun with you than with Stake, for example?

You must think the people here are very naive... but I expect nothing less from StarGames-Greentube-Novomatic.

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frapi07 wrote on 01.02.2025 at 13:24:

But what you're forgetting is that no matter which Provider you look at, most people give a bad rating there out of frustration of losing.

Is that then a (purely) objective evaluation? I don't think so. The same goes for the good reviews, which are only good because of the positive overall balance.

This leads me personally to conclude that Trustpilot is not a suitable portal for finding out about casinos.

Incidentally, I awarded Wunderino 3 stars on Trustpilot because they at least responded to my concerns. Objectively, these 3 stars were fair because they resolved the issue (whether positive or negative), but personally I would only have given them 1 because they kept me waiting for over 6 months.

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mtorero wrote on 01.02.2025 14:08:

I already realize that gambling providers are usually only given frustration ratings. All the more surprising the many and good reviews of some MERNOV licensed gaming libraries.


Anyone with any common sense realizes that they are not all genuine. But the Novomatic representative here claims the opposite and cheekily asks what is so incredible about all the 5-star reviews.

That's why I'd be interested to know how you get a better experience at StarGames from a player's point of view than at Stake, for example, which has a lower rating.

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mtorero wrote on 01.02.2025 at 13:06:
It is absolutely unbelievable to me. The number of reviews alone is unbelievable. I could bet that not even 100 of these 6700 reviews are real.


Stake, for example, is rated worse than you. But off the top of my head:

- faster payouts
- highest possible RTP (some slots even 98%) and therefore almost 5-fold longer playing time and therefore 5-fold higher chances of winning than with you.
- Bonuses without Wagering requirements and without payout limits (you sometimes have to wager several thousand euros for bonuses in order to be able to pay out a maximum of 300 euros. No casino would have dared to offer such usurious conditions before a German license)

I won't list other points such as no autoplay etc. here because I know, license blah blah blah...

But a counter question:
From a player's point of view, who is supposed to rate his experience on your site, how would you explain that Trustpilot reviewers experience more gaming fun with you than with Stake, for example?

You must think the people here are very naive... but I expect nothing less from StarGames-Greentube-Novomatic.

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