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Online Casinos in general: StarGames experience (Page 180)

Topic created on 04th Jan. 2022 | Page: 180 of 184 | Answers: 1,837 | Views: 278,199
DerLorax
Experienced

StarGames experience

13th Oct. 2024, at 04:10 pm CEST#1794
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Toastbrot wrote on October 13th, 2024 at 11:40 am:

Very good I hang me times ran the same thing has happened to me 2 times now and over 100 euros were simply reduced to 5 and 10 respectively 😵

That with the capped wins has always been the case with the Player's Club free spins. The most you get is the number of free spins in euros. This is stated in the terms and conditions, which you have to accept at the bottom when redeeming, then scroll down a little to point 5.


For this reason, I only redeem the 30 x 0.50 euro package. With a 40/50 euro win, it's not quite so bitter if you can keep at least 30.

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StarGames_Official
Experienced

StarGames experience

13th Oct. 2024, at 04:39 pm CEST#1795
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Hightower wrote on 13.10.2024 at 11:46 am: I also had the problem with the downscaled profit due to purchased free spins that was regulated down from 29€ to 10€....but worse at the moment is logging in, takes ages, as well as the popping up of the window with winnings and losses

RebellYell wrote on 13.10.2024 at 11:59 am:

Logging in is a disaster. It takes forever and then the window with the wins and losses pops up several times

Which device are you trying to log in on? We also test regularly, of course, and although it takes a few seconds, it's not that bad.

You also need to know that licensed providers have to check a lot of different systems when a login happens: OASIS, LUGAS, Safe-Server are all called here. If one of them takes longer, this has an impact on the entire login procedure.

We will also check it tomorrow.

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StarGames_Official
Experienced

StarGames experience

13th Oct. 2024, at 04:42 pm CEST#1796
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Daniel1988 wrote on 12.10.2024 at 21:04: Was randomly on Trustpilot and looked at a few reviews, if you leave reviews there with 5 stars, please use more than three words and realistic names!
This is so conspicuous 😂
This user flexxuzz stuck in my mind back then and left a 5 star rating a few hours ago, should be at least 2 but not the 1st rating 😂

What are you trying to say? What is striking?


We have written here several times that we do NOT write or fake reviews on Trustpilot or other platforms ourselves.

We have thousands of customers, why is it so difficult to imagine that many of them also have a positive experience on StarGames?

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Simbda
Top Member

StarGames experience

13th Oct. 2024, at 06:14 pm CEST#1797
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StarGames_Official wrote on 13.10.2024 at 16:42:

What are you trying to say? What is conspicuous?


We have written here several times that we do NOT write or fake reviews on Trustpilot or on other platforms ourselves.

We have thousands of customers, why is it so difficult to imagine that many of them also have a positive experience on StarGames?

Well, what I've noticed since the new license came out is that all the reviews on Trustpilot have suddenly shot up positively, all with 4 stars at once. And if you don't rate the casinos positively, they aren't published at all or are very rarely published or deleted.

But never mind. Everyone can form their own opinion.

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Toastbrot
Experienced

StarGames experience

13th Oct. 2024, at 08:01 pm CEST#1798
1 Like

Liked this post: Avatar von garfield68 garfield68
Logging in is also a disaster for me... But it's easy to avoid if you open the page in the browser (it doesn't work in the app) and refresh the page immediately after logging in... Then the white window with the last month's balance appears immediately and it runs smoothly again. Without refreshing, it takes just under 40 seconds until this white window appears and something can be done.

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StarGames_Official
Experienced

StarGames experience

15th Oct. 2024, at 09:00 am CEST#1799
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Simbda wrote on 13.10.2024 at 18:14:

Well what I have observed since the new De license was out all of a sudden all the reviews on Trustpilot shot up positively, all had 4 stars at once. And if you don't rate the casinos positively, they are not or very rarely published or deleted.

But never mind. Everyone can form their own opinion.

We never delete reviews, Trustpilot itself does not allow this. You can also read this on their website.


Of course, if someone just writes the word "scam", we report this to Trustpilot because that is not a review. We understand if someone had a negative experience, lost something or had technical problems, but that is not fraud.

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Simbda
Top Member

StarGames experience

15th Oct. 2024, at 11:23 am CEST#1800
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StarGames_Official wrote on 15.10.2024 09:00:

We never delete reviews, Trustpilot itself does not allow that. You are welcome to read this on their website.


Of course, if someone just writes the word "fraud", we report this to Trustpilot because that is not a review. We understand if someone had a negative experience, lost something or had technical problems, but that is not fraud.

I didn't say that you would delete them.

But I don't care, everyone should know for themselves where they play.

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T0uchTheSky
Elite

StarGames experience

15th Oct. 2024, at 01:15 pm CEST#1801
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Simbda wrote on October 15, 2024 at 11:23 am:

I didn't say you would delete them.

But I don't care, everyone should know for themselves where they play.

Not directly, but indirectly

Because every review on TrustPilot is only activated after it has been checked and it remains public until the company in question disagrees with the review. The reviewer then receives an email from TrustPilot asking them to upload evidence within a certain period of time. If he does not do so within this time, his rating will be removed by TrustPilot.

Unfortunately, it is difficult to prove this in the case of casinos

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StarGames_Official
Experienced

StarGames experience

16th Oct. 2024, at 11:27 am CEST#1802
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BinGOLDiG wrote on 12.10.2024 at 19:13: Hello dear manager,

I wanted to ask how it works with the players club?

I now had 16000 xolo and had bought 10 real money free spins á 1€ of it!
I started the game and got straight into the free spins.
I made 56€ from the free spins!
After that, the free spins I had bought ended and the money I had won was canceled except for €10!
However, the bonus conditions didn't say anything about €10 max win!
Is this a mistake or did you just forget to include this information?

Hello,

We have looked at it again internally. The maximum wins are always displayed in the terms and conditions. The reason for a maximum win is that these free spins pay out real money winnings.

However, we have revised it internally and increased the maximum wins for the free spins in the Players Club by a lot. If it hasn't gone through yet, you will soon be able to see the changes directly in the Players Club.

Thank you for reporting this and for your understanding!

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Ollid3
Amateur

StarGames experience

18th Oct. 2024, at 09:12 pm CEST#1803
0 Likes

Nobody has liked this post so far
Hi
Anyone have any idea why SG has been unable to open a game for minutes now?
Mail written...
Cache etc deleted
Lg

This post has been translated automatically

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