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Online Casinos in general: StarGames experience (Page 156)

Topic created on 04th Jan. 2022 | Page: 156 of 184 | Answers: 1,837 | Views: 277,240
StarGames_Official
Experienced

StarGames experience

15th Apr. 2024, at 04:29 pm CEST#1554
0 Likes

Nobody has liked this post so far
gamble1 wrote on 15.04.2024 at 15:17:

Well it's not a StarGames problem we know but @Stargames if you want to improve by one point really look for a way where players can choose whether they want to receive their Bonuses and free spins under the old system or the new system

This would allow you to serve all players without manual intervention and since you have a good technical department, I am firmly convinced that you can do it basically only two options where the player can choose what leads to different bonuses since you still use both systems it should be easy to implement this


gamble1, i'm totally with you, i also think the new bonus system is stupid, especially for me as a lowroller. i personally liked it better the way it was before. i know you can't please everyone, but i think your suggestion that you can choose between 2 bonus types is very good. would be great if starGames could implement that.

Unfortunately, we can't do that for a number of technical reasons. No, it's not as simple as displaying a button somewhere and saying: "I want to use the old bonus system" and then you get the bonuses from it. It is MUCH more complex in the background.

But we understand your feedback. We will continue to refine the offers in the coming weeks and months and send out more campaigns with the old rules (more real money rewards).

As background info: we obviously see how many bonus rewards were given out in the old system and in the new system and we can say that in the new system the same amount, if not more rewards go to players than in the old system. Therefore, we cannot understand the statement that it brings less for the players. It may have brought less for you in the one month since the changeover, but it has brought more for many other players.

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StarGames_Official
Experienced

StarGames experience

18th Apr. 2024, at 04:32 pm CEST#1555
7 Likes
Dear forum members,

In this thread, you have always given us detailed feedback on our site as well as on German gambling regulation. We have received feedback from you several times saying "do something about lobbying, you should be able to change a few things".

We listen to you, but we also need your help. We are currently conducting an anonymous survey, which should help us to discuss your (and our) wishes with the authorities and to be able to argue with facts and figures during these discussions.

It would therefore help us enormously if you could complete our survey at the following link: https://www.surveymonkey.com/r/XLN2FVL

If the link is removed, you will simply find the survey on our site on the big banner on the homepage after you have logged in. However, we hope that this link will have a place here at GambleJoe so that we can have the necessary discussions together. There are already enough threads and postings about why German regulation is not attractive. Let's try to change it together.

Thank you very much for your help!

This post has been translated automatically

x****Y

StarGames experience

18th Apr. 2024, at 04:37 pm CEST#1556
2 Likes

StarGames_Official wrote on 18.04.2024 at 16:32: Dear forum members,

You have always given us detailed feedback here in this thread about our site but also about German gambling regulation. We have heard the feedback from you several times "do something about lobbying, you should be able to change a few things".

We listen to you, but we also need your help. We are currently conducting an anonymous survey, which should help us to discuss your (and our) wishes with the authorities and to be able to argue with facts and figures during these discussions.

It would therefore help us enormously if you could complete our survey at the following link: https://www.surveymonkey.com/r/XLN2FVL

If the link is removed, you will simply find the survey on our site on the big banner on the homepage after you have logged in. However, we hope that this link will have a place here at GambleJoe so that we can have the necessary discussions together. There are already enough threads and postings about why German regulation is not attractive. Let's try to change it together.

Many thanks for your help!

I think it's good. Hopefully something can be changed

This post has been translated automatically

gamble1
Icon

StarGames experience

18th Apr. 2024, at 05:55 pm CEST#1557
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official

StarGames_Official wrote on 18.04.2024 at 16:32: Dear forum members,

You have always given us detailed feedback here in this thread about our site but also about German gambling regulation. We have heard the feedback from you several times "do something about lobbying, you should be able to change a few things".

We listen to you, but we also need your help. We are currently conducting an anonymous survey, which should help us to discuss your (and our) wishes with the authorities and to be able to argue with facts and figures during these discussions.

It would therefore help us enormously if you could complete our survey at the following link: https://www.surveymonkey.com/r/XLN2FVL

If the link is removed, you will simply find the survey on our site on the big banner on the homepage after you have logged in. However, we hope that this link will have a place here at GambleJoe so that we can have the necessary discussions together. There are already enough threads and postings about why German regulation is not attractive. Let's try to change it together.

Thank you very much for your help!

I've never been in a survey as fast as this one so far haha

This post has been translated automatically

garfield68
Elite

StarGames experience

18th Apr. 2024, at 08:12 pm CEST#1558
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
i have also just taken part, I hope that it will have an effect.

This post has been translated automatically

Toastbrot
Experienced

StarGames experience

18th Apr. 2024, at 08:47 pm CEST#1559
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
Participated ✅ Nice that you are actively starting something 👍👍

This post has been translated automatically

mtorero
Amateur

StarGames experience

18th Apr. 2024, at 09:14 pm CEST#1560
2 Likes

Liked this post: Avatar von hustlehoff hustlehoff, Avatar von Max_Bet Max_Bet
StarGames_Official wrote on 18.04.2024 at 16:32: Dear forum members,

You have always given us detailed feedback here in this thread about our site but also about German gambling regulation. We have heard the feedback from you several times "do something about lobbying, you should be able to change a few things".

We listen to you, but we also need your help. We are currently conducting an anonymous survey, which should help us to discuss your (and our) wishes with the authorities and to be able to argue with facts and figures during these discussions.

It would therefore help us enormously if you could complete our survey at the following link: https://www.surveymonkey.com/r/XLN2FVL

If the link is removed, you will simply find the survey on our site on the big banner on the homepage after you have logged in. However, we hope that this link will have a place here at GambleJoe so that we can have the necessary discussions together. There are already enough threads and postings about why German regulation is not attractive. Let's try to change it together.

Thank you very much for your help!

Unfortunately, the issue of inhumane payout ratios is not even mentioned.

If you're just going for higher bets and faster spins with the same rtp, then congratulations on being the world champion of unscrupulousness.

Just imagine: 10Eur bet per spin, autoplay, fast spins with 88% Rtp...
The suicide rate in the GDR 2.0 would explode, and at the same time the champagne in the Novomatic headquarters would flow in streams.

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

18th Apr. 2024, at 10:02 pm CEST#1561
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Saphira Saphira
mtorero wrote on 18.04.2024 at 21:14:
Unfortunately, the issue with the inhumane payout ratios isn't even mentioned.

If all you're advocating for is higher bets and faster spins with the same rtp, then congratulations on being the world champion of unscrupulousness.

Just imagine: 10Eur bet per spin, autoplay, fast spins with 88% Rtp...
The suicide rate in the GDR 2.0 would explode, and at the same time the champagne would flow in streams at Novomatic headquarters.

Thanks for your sarcastic comment.

We have already explained it to you at least three times in this forum, but we are happy to explain it for the fourth and final time.

Of course, it's the tax that bothers us the most. From a player's point of view, because we have to deal with feedback like yours every day, and also financially from our own point of view.

BUT.

1. The tax law is not part of the GGL. You can't change it.

2. The tax law was reviewed by the ECJ and found to be EU-compliant.

3. The tax law is not being revised by legislators because they argue with the taxes in various other products (sports betting, etc.), and say that if the tax in sports betting is 5% on bet, then it is only comparable and logical to take 5% on bet for slots as well.

We all know that it doesn't make sense. We just wanted to explain the context and why it is currently almost impossible to even start a discussion with legislators or gambling authorities.

We are therefore more interested in discussions where there is a realistic chance of changing or improving something.

As soon as such an opportunity arises in the future with regard to taxes, we will be one of the first to argue for it.

This post has been translated automatically

mtorero
Amateur

StarGames experience

18th Apr. 2024, at 10:53 pm CEST#1562
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von R3hab R3hab
StarGames_Official wrote on 18.04.2024 at 22:02:
Thanks for your sarcastic comment.

We've explained it to you at least three times on this forum, but we're happy to explain it for the fourth and final time.

Of course, the tax bothers us the most. From a player's point of view, because we have to deal with feedback like yours every day, and also financially from our own point of view.

BUT.

1. The tax law is not part of the GGL. You can't change it.

2. The tax law was reviewed by the ECJ and found to be EU-compliant.

3. The tax law is not being revised by legislators because they argue with the taxes in various other products (sports betting, etc.), and say that if the tax in sports betting is 5% on bet, then it is only comparable and logical to take 5% on bet for slots as well.

We all know that it doesn't make sense. We just wanted to explain the context and why it is currently almost impossible to even start a discussion with legislators or gambling authorities.

We are therefore more interested in discussions where there is a realistic chance of changing or improving something.

As soon as such an opportunity arises in the future with regard to taxes, we will be one of the first to argue for it.

You can't make it so easy for yourselves and blame the legislators and the ECJ. The people there have no idea about any kind of gambling.

It was the lobbyists of your parent company in association with the laughing sun who forced this tax law through lobbying the legislator with the sole aim of stopping the flight of deprived players from offline casinos to the online casino world with fair gaming conditions. As luck would have it, things happened very quickly when the casinos also had to close due to Covid...

It is what it is, but I find it at least grossly negligent if you demand higher bets, faster spins, autoplay etc. with equally bad Rtp. Sorry

This post has been translated automatically

RebellYell
Top Member

StarGames experience

19th Apr. 2024, at 12:17 am CEST#1563
0 Likes

Nobody has liked this post so far
I took part in the survey, but the thing that annoys me the most by far was not part of the questions. And that is these miserably low RTPs (which some casinos are lowering even further at the moment).

Therefore, if such a survey is conducted again, then the tax should also be addressed (although it is not solely responsible for the fact that some casinos offer games with 87% RTP ).

This post has been translated automatically

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