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Online Casinos in general: StarGames experience (Page 154)

Topic created on 04th Jan. 2022 | Page: 154 of 184 | Answers: 1,837 | Views: 278,083
RebellYell
Top Member

StarGames experience

11th Apr. 2024, at 11:55 am CEST#1534
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Unfortunately, my question was probably overlooked! When will the rule finally be abolished that you have to wager the win resulting from a successful wagering of the bonus again? A few weeks ago it was written here that this should be abolished again!

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Druff
Rookie

StarGames experience

11th Apr. 2024, at 12:34 pm CEST#1535
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At StarGames you are lucky and can request a withdrawal from a depositor, then almost 24 hours later you receive an email that the following documents are required:

-Front and back of your passport

- Bank statement for address confirmation (it's not like there's an address on the ID card, right)

- Legible photo where you have to hold your ID card close to your face (honestly, what if you don't have a 50 mp camera on your cell phone, how is that supposed to be legible?)

Of course you have to send everything by email, why can't you upload it to the website?

Of course it says in the account that you are fully verified, otherwise you wouldn't Deposit with you...

Applause, applause, I haven't even had such a fuss with any casinos without a German license...

It's especially ironic that you've already deposited with SOFORT, which is basically proof of identity.


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StarGames_Official
Experienced

StarGames experience

11th Apr. 2024, at 02:54 pm CEST#1536
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RebellYell wrote on 11.04.2024 at 11:55 am: Unfortunately, my question was probably overlooked! When will the rule finally be abolished that you have to wager the win resulting from a successful wagering of the bonus again? A few weeks ago it was written here that this should be abolished again!

We forgot to tell you yesterday that it was abolished yesterday.

Bonuses that have been converted as of yesterday afternoon do not have to be wagered again but can be paid out.

Thank you for your understanding!

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StarGames_Official
Experienced

StarGames experience

11th Apr. 2024, at 02:56 pm CEST#1537
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Druff wrote on 11.04.2024 at 12:34 pm: There is luck at StarGames and can request a withdrawal from a depositor, then almost 24 hours later an email comes that the following documents are required:

-Perso front and back

- Bank statement for address confirmation (it's not like there's an address on the ID card, right)

- Legible photo where you have to hold the ID card close to your face (honestly, what if you don't have a 50 mp camera on your cell phone, how is that supposed to be legible?)

Of course you have to send everything by email, why can't you upload it to the website?

Of course it says in the account that you are fully verified, otherwise you wouldn't Deposit with you...

Applause, applause, I haven't even had such a fuss with any casinos without a German license...

It's especially ironic that you've already deposited with SOFORT, which is basically proof of identity.



Send us your player name via Communicator and we'll take a look at it. Thank you.

A passport cannot always be accepted as proof of address, as it is not constantly updated. We have seen enough cases where an invoice shows the current address and a passport shows an address from 5 years ago.

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RebellYell
Top Member

StarGames experience

11th Apr. 2024, at 03:45 pm CEST#1538
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
StarGames_Official wrote on 11/04/2024 14:54:
We forgot to share with you yesterday that it was just abolished yesterday.

Bonuses that have been converted as of yesterday afternoon do not have to be wagered again but can be paid out.

Thank you for your understanding!

Okay, that's really good news. It's just annoying when you actually manage to convert Bionus and then absolutely nothing works once you've converted it. So it's long overdue that it was abolished.

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Hidaruma
Top Member

StarGames experience

14th Apr. 2024, at 07:54 pm CEST#1539
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I've just registered with StarGames and deposited 100 euros via PayPal.
After playing for a while, I pulled out almost all my hair and withdrew the remaining euros.

It was super quick and I didn't have to verify myself.

But guys, don't be angry with me, anyone who plays in "German" pubs has a tendency towards masochism, don't tell me anything. Just this protracted droning in the slots and an alleged Maxwin of 269 X in Roman Legion? That can hardly be true.

I'd rather pitch a tent next to the casino, which is exactly what these rules are supposed to achieve

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wettibernd
Expert

StarGames experience

14th Apr. 2024, at 08:01 pm CEST#1540
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I deposited €250 at StarGames today. Whenever I try to open a game, I get the following message:

You are currently in a cooling-off period according to the State Treaty on Gambling. Please wait at least 5 minutes before starting a new game.

This has been going on for hours. The last time I deposited something was on March 5. That's when the €1000 per month was full. How is it possible that after more than a month I still can't play?

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x****Y

StarGames experience

14th Apr. 2024, at 08:04 pm CEST#1541
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wettibernd wrote on 14.04.2024 at 20:01: I deposited €250 at StarGames today. Whenever I want to open a game comes:

You are currently in a cooling off period according to the State Treaty on Gambling. Please wait at least 5 minutes before starting a new game.

This has been going on for hours. The last time I deposited something was on March 5. That's when the €1000 per month was full. How is it possible that after more than a month I still can't play?

Probably because of tipico, logging in and out again

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wettibernd
Expert

StarGames experience

14th Apr. 2024, at 08:21 pm CEST#1542
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x00NY wrote on April 14, 2024 at 8:04 pm:

Definitely because of tipico, log in and out again

I've had my account at Tipico closed for years.

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Langhans_innen
Expert

StarGames experience

14th Apr. 2024, at 08:24 pm CEST#1543
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But today you want to know it at StarGames Hidaruma 100 in (and partly already out again), Wettibernd a narrow 250...Is there something special today or why are you giving the store such a hard time ?

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