Online Casinos in general: StarGames experience (Page 153)

StarGames_Official wrote on 10/04/2024 10:07:

Interesting feedback. In our surveys (ratings according to the individual customer requests from those affected) or here in the reviews on GJ or on Trustpilot, we find, contrary to your statements, very good feedback on our customer service team.


To answer your questions:

1. Mann finds our job posting, applies for it, goes through the interviews and gets the job. In the first few weeks, of course, they get broad training on technique, the games, responsible play, etc. Just like other office jobs.


2. This is always stated in the job advertisement. We don't want to publish URLs here, but they can be found with a very simple Google search.


3. It depends on the day and time. But there are usually between 3-8 people.


4. Yes, they are permanent employees.


5. They are welcome to play or test the games - they have different test accounts.


6. We will not publish information about internal procedures in a public forum.


7. We have employees who are specifically assigned to top customers in addition to their usual duties.

This post has been translated automatically

Max_Bet wrote on April 10th, 2024 at 10:13 am:

Well exceptions prove the rule 😉

Thanks for the answers 👍🏻

This post has been translated automatically

StarGames_Official wrote on April 10th, 2024 at 11:15 am:
If it was only 2-3% good reviews per month, you'd be right. But we generally see very good feedback towards our team, so we were surprised. If you have specific problems, please contact us via Communicator and we will look at these cases in detail.

Of course, many of the problems you report are technical - they can't be solved by customer service staff with a single click. Just like today with the free spins on the wheel of fortune. The team can only pass this on and hope that it will be resolved quickly.

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically

Tonkabohne wrote on 10.04.2024 at 14:14: The problems with the DE Klitschen are piling up more and more!

What you read.

Some have no support, others harass with documents and others have constant technical problems.

In a nutshell: here, measures have been created that are not even fully developed and are always blamed on technical problems.

Shouldn't there be uniform regulations here?

Like 24-hour support?
Standardized payout modalities?
Uniform Verification process ?

Nope, the main thing is junk slots, 5 second rule and max bet of 1 euro as well as game breaks...

The whole thing stinks to high heaven and will drive more and more people into illegal casinos.

As if the police and public prosecutors had nothing better to do than constantly issuing warnings or summoning people for a few harmless spins in the casino.

Where are the regulations regarding nicotine, alcohol and sugar coming from?

Sorry, I was just a bit upset.

But the excuses from any contact persons here are just annoying.

Stand by your scrap and go on the offensive.

The coolest thing at the moment is the advertising that always says "often copied but never achieved" old who copies such junk?

This post has been translated automatically

StarGames_Official wrote on 10/04/2024 14:52:

If you have clear feedback about our site, we are open to it. But please refrain from suggesting things that are not so (problems pile up, support doesn't exist, harassment, etc.) As if there are no problems with unlicensed casinos.


The difference between the problems at unlicensed casinos and us is that they do not respond to your requests in a public forum.

If you have feedback on the regulation of gambling in Germany, this may not be the right thread for it.

This post has been translated automatically

This post has been translated automatically

Max_Bet wrote on 11.04.2024 at 10:45 am: Hello Stargames_Official I have something to say again

Today the mail below came in.
It would be fairer if you would write in the offer on which bet the 40 free spins will be credited. This is nowhere to be found, so I'm guessing 10ct spins, right? It would be fairer of you to communicate this directly 👍🏻
I think if the freespins were €1, it would be mentioned in the bold text, right?
I hope I'm wrong.

This post has been translated automatically

StarGames_Official wrote on 04/11/2024 11:39 AM:

Hi, the free spins are at 50 cents. We'll take your feedback on board, as always. Thanks for your feedback!

This post has been translated automatically