Online Casinos in general: StarGames experience (Page 152)

Donnie wrote on March 28, 2024 at 11:52 am:

Very strange, just looked in the account. Whether you had a bonus, whether it was successfully wagered or not, or which slots you played is all there. The only thing I can't see is the amount of the bets. The StarGames man here at GJ will have to take a look at your account. The fact that the chat kicks you out is also not okay. In future it would probably be better to keep taking screenshots so they can't say the bonus never existed

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Svenr wrote on March 28, 2024 at 11:58 am:

I think that too with the photos but you couldn't understand why it wasn't converted and a statement in the chat he couldn't see it isn't credible either

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garfield68 wrote on March 26th, 2024 at 6:04 pm:

i won 10 freespins in a battle again on saturday and then saw that they are still at 50 cents and you have to wager the win 10 times again. you said it would be changed again? so playing the battle is absolutely no fun anymore, and if you win some freespins then you are not happy about it anymore. can you please let me know when this will be changed again as soon as you know something about it?

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StarGames_Official wrote on 05.04.2024 at 11:08:
Hello,

Some races are still being changed, some others remain on Bonus money reward so we can keep everyone happy.

This weekend we have long races that pay out real money free spins

Thank you for your understanding.

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garfield68 wrote on 05.04.2024 at 11:56 am:

thanks for your info, but i don't mean the races where there is bonus money. i mean the races where there are free spins, these were always on 1€ and the win after that you only had to wager 1x. now they are only on 50cent and you have to wager the win 10x. that's a total deterioration i think. so playing the race is really no fun anymore. you said recently that it will be changed again. that's what my question was about.

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ruhrpott wrote on 10.04.2024 at 01:28: @Stargames
Something is wrong with your wheel today. I get the error message that I have already participated, but I have not.
And apparently I'm not the only one.
Maybe you can have a look at it today.

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StarGames_Official wrote on 10/04/2024 09:25:

Thanks for the info. We have tipped the developers about it. Hopefully it will be resolved soon. Thank you for your patience.

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StarGames_Official wrote on 10/04/2024 09:25:

Thanks for the info. We have tipped the developers about it. Hopefully it will be resolved soon. Thank you for your patience.

• How do you become a supporter?


• What qualifications do you need?


• How many people are there every day to answer emails etc.?


• Are they permanent employees?


• Are they allowed to play at StarGames themselves? (If not, are they allowed to play elsewhere online?)


• Are there warnings etc. for customer complaints about certain supporters?


• Are these the real names when it says in the mail header that the supporter is called "Daniel", or are these made-up names?


• Do you have supporters who specifically look after (well, there are no high rollers), well-paying customers, similar to VIP support?

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Max_Bet wrote on 10/04/2024 09:44:

I have a few questions about your support. It doesn't seem to be the best, from what I've read here and from my own experience.

• How do you become a supporter?


• What qualifications do you need?


• How many people are there every day to answer mails etc.?


• Are they permanent employees?


• Are they allowed to play at StarGames themselves? (If not, are they allowed to play elsewhere online?)


• Are there warnings etc. for customer complaints about certain supporters?


• Are these the real names when it says in the mail header that the supporter is called "Daniel", or are these made-up names?


• Do you have supporters who specifically look after (well, there are no high rollers), well-paying customers, similar to VIP support?

1. Mann finds our job posting, applies for it, goes through the interviews and gets the job. In the first few weeks, of course, they get broad training on technique, the games, responsible play, etc. Just like other office jobs.


2. This is always stated in the job advertisement. We don't want to publish URLs here, but they can be found with a very simple Google search.


3. It depends on the day and time. But there are usually between 3-8 people.


4. Yes, they are permanent employees.


5. They are welcome to play or test the games - they have different test accounts.


6. We will not publish information about internal procedures in a public forum.


7. We have employees who are specifically assigned to top customers in addition to their usual duties.

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