Online Casinos in general: StarGames experience (Page 138)

Max_Bet wrote on 15.03.2024 at 16:50:Regarding point 7:

"the bonus expires upon withdrawal request" you write. Does that mean that the wins that I won with Bonus money before the withdrawal request (also) do not expire? Only the bonus amount on the original depositor will be forfeited?
Example: 10€ depositor + 5€ bonus = 15€ balance. I win €400 directly and request a withdrawal.

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Max_Bet wrote on 15.03.2024 at 16:50:

@Stargames_Official

I received this mail today:



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Further down:



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My first question. Why are you writing this in such a complicated way? The "up to 50€ bonus" at the top turns out to be a 50% bonus when you reach the small print at the end of the email.


Regarding point 3:
At the Risk of making a fool of myself now, please explain what you mean by max conversion amount. How do you arrive at a value of 500 with an "up to €50" bonus and at the same time a 40-fold conversion of the bonus amount?

Regarding point 7:
"the bonus expires upon withdrawal request" you write. Does this mean that the wins that I (also) won with Bonus money before the withdrawal request do not expire? Only the bonus amount on the original depositor will be forfeited?
Example: 10€ depositor + 5€ bonus = 15€ balance. I win €400 directly and request a withdrawal. Will only €5 actually be deducted?

Furthermore, in picture 1 above you can read the lettering Cashback to the left of the head of this hairy lout you call your advertising model, which is also confusing.

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StarGames_Official wrote on 16.03.2024 08:06:

We're still revising the images in the coming days and weeks, so that's still pending.


The bonus is still up to 50 euros. We can improve the text by also mentioning the percentage in the email. We'll Tip this in to the team. Thank you.

Maximum conversion amount: you may convert a maximum of 500 euros from this campaign at the end. In other words: if you play with the bonus and win 1,500 euros and then reach the conversion requirement 2 minutes later, 500 euros will be credited to you as real money and not your entire bonus balance of 1,500 euros.

Regarding point 7: the entire campaign is forfeited, including the entire bonus amount that is in your account as an active bonus at the time of payout. However, this will be made clear during the withdrawal request. Bonus campaigns that are pending remain unaffected, of course.

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Max_Bet wrote on 16.03.2024 08:44:

Thanks for the explanation ... now I understand it too 😁

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StarGames_Official wrote on 16.03.2024 08:06:

We're still revising the images in the coming days and weeks, so that's still pending.


The bonus is still up to 50 euros. We can improve the text by also mentioning the percentage in the email. We'll Tip this in to the team. Thank you.

Maximum conversion amount: you may convert a maximum of 500 euros from this campaign at the end. In other words: if you play with the bonus and win 1,500 euros and then reach the conversion requirement 2 minutes later, 500 euros will be credited to you as real money and not your entire bonus balance of 1,500 euros.

Regarding point 7: the entire campaign is forfeited, including the entire bonus amount that is in your account as an active bonus at the time of payout. However, this will be made clear during the withdrawal request. Bonus campaigns that are outstanding remain unaffected, of course.

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T0uchTheSky wrote on March 16, 2024 at 11:02 am:

It's best to make a notepad for the bonus conditions of Stargate and hang it up somewhere so that you still have everything in your head after a few days

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gamble1 wrote on March 16th, 2024 at 1:09 pm:
Ok but now the most important question ! Will there be banned games in the future that can be violated? Because that's pretty much a unique selling point and also sets you apart from other providers in a positive sense because you don't have something like that


And if, for example, you have converted € 500 and pay out € 400 and continue playing with € 100 after the conversion to real money, does the limit still count, i.e. does everything have to be paid out first or can you continue playing with the real money?

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Yoshi26 wrote on 16.03.2024 at 13:41: But the question now is this.

If I get 50 euros bonus and have 50 euros real money, which is taken first? So first the real money and if you win something it counts as real money.

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