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Online Casinos in general: StarGames experience (Page 136)

Topic created on 04th Jan. 2022 | Page: 136 of 183 | Answers: 1,824 | Views: 263,273
garfield68
Elite

StarGames experience

13th Mar. 2024, at 03:37 pm CET#1354
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von mtorero mtorero
when are the extra spins versions of book of ra and lucky lady finally coming back? this "review" has been going on for over a year now i think. really incomprehensible... do you have any info for us on when they will be available again?

This post has been translated automatically

Max_Bet
Expert

StarGames experience

13th Mar. 2024, at 06:09 pm CET#1355
4 Likes
StarGames_Official wrote on 13.03.2024 at 14:57:
Thanks for reporting this. We have looked into it and indeed there was a bug with the play money mode for the Merkur games. We have fixed this and everything should be running smoothly now.

We will contact you privately via Communicator for a small reward.

Arrived, thank you very much & you're welcome 👍🏻🍄🍀🥂

edit:
i think 20 spins for Lord of the Ocean at 50ct is absolutely ok. At least a 10 for a little something on my part. It seems to be going uphill again with SG 👌🏻

I wanted to emphasize it here, even if it's nobody's business. But because there's always a lot of complaining (including from me) ...
So the scales are somewhat balanced ...

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

14th Mar. 2024, at 08:46 am CET#1356
4 Likes
garfield68 wrote on 13.03.2024 at 15:37: when are the extra spins versions of book of ra and lucky lady finally coming back? this "review" has been going on for over a year now i think. really incomprehensible... do you have any information for us when they will be available again?

We are asking ourselves the same questions internally. There are approvals from the authorities, but it is very difficult for us to judge on what basis they are based. They certainly don't check cronologically, as we get games that we only submitted 3-4 months ago - but not games that we submitted a year ago. It can't be familiarity either, as we don't get some big games (Eye of Horus releases or the aforementioned Extra Spins for the classics) reviewed at all, but other smaller titles do. The games are on our test environment, run according to the German rules and have no technical problems - so much for the excuses that the authorities usually use to justify slow approvals.

We are trying to clarify this with the authorities, but unfortunately their statements are not always helpful and very vague. We will stay tuned. Thank you very much for your patience.

This post has been translated automatically

gamble1
Icon

StarGames experience

14th Mar. 2024, at 09:01 am CET#1357
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

StarGames_Official wrote on 03/14/2024 08:46:
We ask ourselves the same questions internally. We get approvals from the authorities, but it is very difficult for us to judge on what basis they happen. They certainly don't check cronologically, as we get games that we only submitted 3-4 months ago - but not games that we submitted a year ago. It can't be familiarity either, as we don't get some big games (Eye of Horus releases or the aforementioned Extra Spins for the classics) reviewed at all, but other smaller titles do. The games are on our test environment, run according to the German rules and have no technical problems - so much for the excuses that the authorities usually use to justify slow approvals.

We are trying to clarify this with the authorities, but unfortunately their statements are not always helpful and very vague. We will stay tuned. Thank you for your patience.

So the authorities are rolling the dice on which games we get Maybe there really is something to it where someone recently said "if the games are too much fun or give too much win they won't get approval"

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Stromberg
Legend

StarGames experience

14th Mar. 2024, at 11:59 am CET#1358
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 14.03.2024 09:01:

Well super the authority rolls the dice on which games we get Maybe there really is something to it where someone recently said "if the games are too much fun or give too much win they don't get approval"

But not allowing too much win would be counterproductive for the state, I had already answered that person...

Maybe gambling addicts are also sitting there and checking what they like to play the most...

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garfield68
Elite

StarGames experience

14th Mar. 2024, at 12:00 pm CET#1359
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 03/14/2024 08:46:
We ask ourselves the same questions internally. We get approvals from the authorities, but it is very difficult for us to judge on what basis they happen. They certainly don't check cronologically, as we get games that we only submitted 3-4 months ago - but not games that we submitted a year ago. It can't be familiarity either, as we don't get some big games (Eye of Horus releases or the aforementioned Extra Spins for the classics) reviewed at all, but other smaller titles do. The games are on our test environment, run according to the German rules and have no technical problems - so much for the excuses that the authorities usually use to justify slow approvals.

We are trying to clarify this with the authorities, but unfortunately their statements are not always helpful and very vague. We will stay tuned. Thank you very much for your patience.

thank you for the information, so it's once again down to the german bureaucracy, as is so often the case. i hope they pull their finger out soon...

This post has been translated automatically

mtorero
Amateur

StarGames experience

14th Mar. 2024, at 01:03 pm CET#1360
4 Likes
StarGames_Official wrote on 03/14/2024 08:46:
We ask ourselves the same questions internally. We get approvals from the authorities, but it is very difficult for us to judge on what basis they happen. They certainly don't check cronologically, as we get games that we only submitted 3-4 months ago - but not games that we submitted a year ago. It can't be familiarity either, as we don't get some big games (Eye of Horus releases or the aforementioned Extra Spins for the classics) reviewed at all, but other smaller titles do. The games are on our test environment, run according to the German rules and have no technical problems - so much for the excuses that the authorities usually use to justify slow approvals.

We are trying to clarify this with the authorities, but unfortunately their statements are not always helpful and very vague. We will stay tuned. Thank you very much for your patience.

I just had a vision of the reply letter from the authority:


Dear StarGames Manager,

we apologize for the long processing times for your inquiries, but we are very busy at the moment. The massive revenue generated by the online Slot machine tax has surprised us so much that we are completely overwhelmed.
Among other things, we have expanded our fleet with premium limousines for every employee. Replaced the fittings in all bathrooms with gold ones. Booked an all-inclusive company trip to the Maldives at the best 5-star resort. But that doesn't even cover one day's tax revenue.
We have already asked the German Federal Ministry for Economic Cooperation and Development whether they could help us with our expenses, e.g. with more cycle path projects worldwide.
I hope you can understand that we first have to try to deal with the windfall of money that has befallen us before we can take care of the actual tasks, otherwise our account will burst.

Regarding your inquiry about the Extra Spins slot machine versions, I'm afraid I can't help you any further, but our supervisor, Mr. Gauselmanomann, has informed us that these apparently have too high a payout ratio, which is not in the interests of Player protection, and therefore must not be permitted. Unfortunately, we don't understand much about it, but apparently it would have had something to do with better winning opportunities and more fairness for the participants in our gambling offer LOL.

Best regards

Your happy gambling authority

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RebellYell
Top Member

StarGames experience

15th Mar. 2024, at 12:48 am CET#1361
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 11.03.2024 at 12:44 pm:
From 8am the site will be unavailable for a short time. People who still have a current Cashback and have already wagered a certain amount, but have not yet fully converted, will have these cashbacks credited as real money.

All other campaigns will be restarted in the following days. As a regular player, you will first notice this in the races, but then the Deposit Bonuses and the Wednesday wheel will also return with this new variant. If there is still no Wheel of Fortune on Wednesday, we ask for your patience.

At the end of the week, we already have a few other promotions planned for the Hanover game and St. Patrick's Day

And the "great" new feature is that you have to wager your wins 30 times? But that's not an "improvement" of the bonus system, but a clear "deterioration".

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gamble1
Icon

StarGames experience

15th Mar. 2024, at 02:00 am CET#1362
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official

RebellYell wrote on 15.03.2024 00:48:

And the "great" new feature is now that you have to wager the wins 30x? But that is not an "improvement" of the bonus system, but a clear "deterioration".

But everyone has always complained along the lines of: "Oh, you have to clear the Cashback by making x depositors first, in other casinos you get the money to play with straight away" etc.....

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StarGames_Official
Experienced

StarGames experience

15th Mar. 2024, at 07:01 am CET#1363
1 Like

Liked this post: Avatar von gamble1 gamble1
RebellYell wrote on 15.03.2024 00:48:

And the "great" innovation is now that you have to wager the wins 30x? But that is not an "improvement" of the bonus system, but a clear "deterioration".

The great innovation is the flexibility.

1. Some campaigns shake out Bonus money, which is playable, and yes, these must be wagered 20-30-40x. Whereby in most cases real money and bonus money bets contribute to the conversion.

2. Some campaigns shake out Cashback, which will still not be playable and must be converted with real money.

3. Some campaigns shake out real money and only need to be wagered once.

When it comes to free spins for cases 1 and 2, there is NO longer a maximum win limit in the free spins.

Thank you for your understanding.

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