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Online Casinos in general: StarGames experience (Page 131)

Topic created on 04th Jan. 2022 | Page: 131 of 184 | Answers: 1,837 | Views: 276,064
R3hab
Elite

StarGames experience

10th Mar. 2024, at 12:00 pm CET#1304
3 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von hustlehoff hustlehoff, Avatar von Simbda Simbda

hustlehoff wrote on 10.03.2024 at 10:23 am: Got 15 freespins a 1€ for my birthday today in Book of Ra Deluxe he went in with K extended 2x and paid a total of 436€ and I was allowed to keep 15€ now delete my account so'n win never comes when you Deposit especially not in the first spins wonder what happens now with the 415€ that would have been due to a normal depositor is simply taken by SG lol. really so pathetic to cap birthday spins ne really no longer in the mood for the store disappointing every experience you have there. Just cheeky

Just a bunch of pigs


Back then you got 30 euros no turnover nothing so actually they used to do better and knew better how to deal with customers, you made the right decision.

So regulations are all the last
StarGames gets a big 6 minus for that

These terms and conditions regulations to be able to calculate Bonuses is a nasty thing, better not to give out bonuses instead of something like that, just dirty
Giving loyal customers a bonus without service was good form back then
The industry is getting greedier and greedier
There's no other way to explain it

Sorry about the win but at least enjoy your birthday
All the best for you

This post has been translated automatically

hustlehoff
Expert

StarGames experience

10th Mar. 2024, at 12:50 pm CET#1305
3 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von R3hab R3hab, Avatar von Saphira Saphira
Yes, the day is over, €400 is a lot of money for me that they are now simply pocketing. It's not that I'm just in the plus or so rather the opposite and also no Bonushunter I Deposit there. Thanks anyway for the congratulations but SG from now on privately blacklisted what the cap for Bday is just a mess, the same as the spins you get every month anyway, nothing special at all, really a cheeky juice store but have fun with the money the manager can go out for a nice meal tonight and unfortunately I can't xD No ey can't handle it.

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

10th Mar. 2024, at 01:11 pm CET#1306
0 Likes

Nobody has liked this post so far
hustlehoff wrote on 10.03.2024 at 10:23 am: Got 15 freespins a 1€ for my birthday today in Book of Ra Deluxe he went in with K extended 2x and paid a total of 436€ and I was allowed to keep 15€ now delete my account so'n win never comes when you Deposit especially not in the first spins wonder what happens now with the 415€ that would have been due to a normal depositor is simply taken by SG lol. really so pathetic birthday spins to cap ne really no more buck on the store disappointing every experience you make there. Simply cheeky

The money is not collected. These spins also do not affect the RTP of the game. The free spins are played on a different server than the normal games. There is no bet here either. The wins are credited to you at the end.

If these winnings were Bonus money, there would be no maximum win.

There will be an update to our bonus system on Tuesday. After that you should hopefully like it a lot more.

However, limiting wins in real money promotions is standard in online casinos.

This post has been translated automatically

hustlehoff
Expert

StarGames experience

10th Mar. 2024, at 01:15 pm CET#1307
0 Likes

Nobody has liked this post so far
Joa thanks for nothing 🤮🤮

This post has been translated automatically

R3hab
Elite

StarGames experience

10th Mar. 2024, at 07:00 pm CET#1308
1 Like

Liked this post: Avatar von hustlehoff hustlehoff

StarGames_Official wrote on 10.03.2024 at 13:11:
The money is not cashed in. These spins also do not affect the RTP of the game. The free spins are played on a different server than the normal games. There is also no bet here. The wins are credited to you at the end.

If these winnings were Bonus money, there would be no maximum win.

There will be an update to our bonus system on Tuesday. After that you should hopefully like it a lot more.

However, limiting wins in real money promotions is standard in online casinos.

Because you have set the standard,

Does the customer set the standards or how should we understand this sentence?

Sounds like

Because everyone is shit, so are we
Are you serious? Lol wtf omg 😂

@Stargames surprises dear hustlehoff
With a nice sum otherwise it's so antisocial. Then that you will change it in the future, what's in it for him?
Ruined his bday

The arguments are getting more and more pathetic


Reputation is important StarGames you should not forget that, you are acting really weak for a multi mlrd company









This post has been translated automatically

Saphira
Expert

StarGames experience

10th Mar. 2024, at 07:38 pm CET#1309
1 Like

Liked this post: Avatar von hustlehoff hustlehoff
These 1 euro spin free games, which are never allowed to generate more than one euro per spin, will certainly always be a source of annoyance. But it is also annoying. You see what you could have had and then it's taken away. I know, that's the rule at StarGames. It would have been a great gesture to let Hustlehoff keep the actual birthday prize. However, I wouldn't let any casino in the world spoil my mood on this day if I were him.

Happy birthday to you and good luck at the next casino. 😃

This post has been translated automatically

Stromberg
Legend

StarGames experience

10th Mar. 2024, at 07:47 pm CET#1310
0 Likes

Nobody has liked this post so far

R3hab wrote on 10.03.2024 at 19:00:

Because you have set the standard,

Does the customer set the standards or how should the sentence be understood?

Sounds like

Because everyone is shit, so are we
Are you serious? Lol wtf omg 😂

@Stargames surprises dear hustlehoff
With a nice sum otherwise it's so antisocial. Then that you will change it in the future, what's in it for him?
Ruined his bday

The arguments are getting more and more pathetic


Reputation is important StarGames you should not forget that, you are acting really weak for a multi mlrd company










Ruined his birthday is nonsense, of course. I hope so. 😄

This post has been translated automatically

Butterbrezel
Elite

StarGames experience

10th Mar. 2024, at 08:00 pm CET#1311
4 Likes

Liked this post: Avatar von hustlehoff hustlehoff, Avatar von Max_Bet Max_Bet, Avatar von R3hab R3hab, Avatar von Saphira Saphira

StarGames_Official wrote on 10.03.2024 at 13:11:
The money is not cashed in. These spins also do not affect the RTP of the game. The free spins are played on a different server than the normal games. There is also no bet here. The wins are credited to you at the end.

If these winnings were Bonus money, there would be no maximum win.

There will be an update to our bonus system on Tuesday. After that you should hopefully like it a lot more.

However, limiting wins in real money promotions is standard in online casinos.

Service Tip from a person (me) who has over 18 years of service experience:


User hustlehoff emotionally expresses that for his birthday

at this point happy birthday hustlehoff

was disappointed by you. Which servers come into play, how you settle this internally with the game Provider, whether this is standard or even what would have been the case with a different offer, is of no interest to anyone in this case except you, the casino. Especially not the player who was presented with the money won and then had it taken away again .

If I understood his post correctly, did you set the MaxCashout for the birthday spins to EUR 15.00?

Put yourselves in the shoes of the player who, like thousands of other players, leaves you a lot of money every month and see how he feels about it.

And then think again about whether, as one of many gambling companies, you shouldn't respond differently...



This post has been translated automatically

Toastbrot
Experienced

StarGames experience

10th Mar. 2024, at 08:16 pm CET#1312
2 Likes

Liked this post: Avatar von Langhans_innen Langhans_innen, x****Y

R3hab wrote on 10.03.2024 at 19:00:

Because you have set the standard,

Does the customer set the standards or how should the sentence be understood?

Sounds like

Because everyone is shit, so are we
Are you serious? Lol wtf omg 😂

@Stargames surprises dear hustlehoff
With a nice sum otherwise it's so antisocial. Then that you will change it in the future, what's in it for him?
Ruined his bday

The arguments are getting more and more pathetic


Reputation is important StarGames you should not forget that, you are acting really weak for a multi mlrd company










It may well be unfavorable if you can win a maximum of 15 euros with one euro spin. Nevertheless, these are the StarGames standards and everyone who plays here knows that. 15 Euro Wager Free is better than nothing... What is the alternative? 50 spins of 10 cents each with a x35 Wager at the end, which 99% of the time you won't get in German casinos anyway thanks to the outstanding Rtp?


Of course it's annoying, especially if you're so lucky with these spins... Nevertheless, at the end of the day it's goodwill for which there is no obligation on the part of StarGames.

I don't understand why SG should now surprise him with a certain amount of money just because you are causing stress here in the forum. Then please for all those who had this bad luck. Can't be the point of causing a bit of terror here and then getting extra treatment. I can still remember the fuss he made here because the MittwochsRad had a bug and even then he got a corresponding credit from Fs due to the good will of StarGames.
I don't want to attack him for that, but I just don't see the point in softening the guidelines for one person every time just because you're being confrontational here.


And now you can all hate me, but I'll stick to the fact that it's goodwill.



This post has been translated automatically

Butterbrezel
Elite

StarGames experience

10th Mar. 2024, at 08:24 pm CET#1313
1 Like

Liked this post: Avatar von R3hab R3hab
eloquente wrote on 10.03.2024 at 20:16:


And now you can all hate me, but I'll stick to the fact that it's goodwill.

Hating someone for expressing a factual opinion would be a bit too extreme


Every depositor of a player is also goodwill. There are enough other providers.

Convert that into real gifts. You get a package and expect to receive a few care products, shower gel, deodorant, etc.. But now you unpack a PS5. That's cool.

Now your buddy who gave you the present arrives and says "Sorry, here's your real present, shower gel and deodorant. I'd rather keep the PS5 myself because I don't want to spend that much.

Will you say thank you for the goodwill, the shower gel and the deodorant?

This post has been translated automatically

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