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Online Casinos in general: StarGames experience (Page 127)

Topic created on 04th Jan. 2022 | Page: 127 of 183 | Answers: 1,824 | Views: 263,317
Comingsoon19
Experienced

StarGames experience

16th Feb. 2024, at 05:49 pm CET#1264
0 Likes

Nobody has liked this post so far
Hello,

i have now received 30 free spins as a gesture of goodwill. I was able to play them. So I can't be blocked for something like that, or what do you think? I'm curious to see what GGL says.

This post has been translated automatically

Saphira
Expert

StarGames experience

16th Feb. 2024, at 08:55 pm CET#1265
2 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Max_Bet Max_Bet
The wheel didn't spin for me either. There is also no free spins section where you could look it up. It's too much effort for me to contact support for 5 free spins. 😂 Either something like this works on its own or it doesn't.

This post has been translated automatically

R3hab
Elite

StarGames experience

16th Feb. 2024, at 09:17 pm CET#1266
0 Likes

Nobody has liked this post so far
As standard as it sounds now but with something like this it helps to clear cache and co from time to time
Every spin can be a big hit^^

This post has been translated automatically

Langhans_innen
Expert

StarGames experience

16th Feb. 2024, at 10:12 pm CET#1267
1 Like

Liked this post: Avatar von DerLorax DerLorax
5 Turner here, wheel there. Authority here, complaint there...People, people...

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

16th Feb. 2024, at 10:47 pm CET#1268
0 Likes

Nobody has liked this post so far

Comingsoon19 wrote on 16.02.2024 at 17:49: Hello,

have now received 30 free spins as a gesture of goodwill. I was able to play them. So I can't be blocked for something like that, or what do you think? I'm curious to see what GGL says.

Hello,


we'll talk to the team on Monday. The problem was with our systems, the authorities can't help you here.

You have deleted your account with us in the past. After that, our system LOCALLY blocks your account for Bonuses so that we can't credit deleted players, of course. This was a LOCAL bonus block, which was not lifted after reactivating your player account for a technical reason.

It had nothing to do with GGL or Oasis, but for our customer support team it was displayed in the same way as a bonus block from Oasis. We have fixed the error on our side. You are no longer blocked from further bonuses.

However, we don't know why you had to contact the authorities. We are always at your disposal, but the authorities cannot check our systems for such things...

We wish you a pleasant evening and thank you for your understanding.

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gamble1
Icon

StarGames experience

16th Feb. 2024, at 11:31 pm CET#1269
1 Like

Liked this post: Avatar von Hanshanshans Hanshanshans
Hanshanshans wrote on 16.02.2024 at 15:16: I then also asked where my free spins from the Wednesday wheel are, the wheel didn't spin for me either.
According to support, there are 5 free spins in the "Dragon Warrior" slot. If not, delete cookies and cache and/or restart the system...
I checked the slot, of course nothing. Everything else is far too time-consuming for me to (possibly) play five times, with a forced break in between, in order to then wager a possible amount of money X times.


Oh, the well-known cookie and cache solution.... I did something similar with Viggo and suddenly didn't ask myself why the request to register there was in my letterbox with a postmark from Malta


The welcome free spins are in Starburst this slot did not work on the day of registration one day later so contacted the support with the answer I should delete cookies and cache.....I of course already tried on several devices and also told the support so opened a ticket with the special department and after I mean a week got the answer "You can see the free spins I should please delete cookies and cache" you can't make it up

This post has been translated automatically

Max_Bet
Expert

StarGames experience

17th Feb. 2024, at 02:12 pm CET#1270
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 16.02.2024 at 22:47: but the authorities can't look in our systems for such things...

That would be even nicer.

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Comingsoon19
Experienced

StarGames experience

17th Feb. 2024, at 03:08 pm CET#1271
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
Update came from the manager. See above. So the chat made a false statement. Problem fixed. All good. As I said, of course I wrote to the GGL because I wanted to know why I was blocked for free spins. Well, it was probably for nothing. Thanks again to the manager here.

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Daniel1988
Top Member

StarGames experience

18th Feb. 2024, at 04:48 am CET#1272
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Max_Bet wrote on 17.02.2024 at 14:12:

That would be even nicer.


No power of transparency 😂

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Playmaus
Amateur

StarGames experience

21st Feb. 2024, at 10:24 pm CET#1273
0 Likes

Nobody has liked this post so far

Saphira wrote on 16.02.2024 at 20:55: The wheel didn't spin for me either. There is also no free spins section where you could look it up. For 5 free spins, it's too much effort for me to contact support. 😂 Either something like this works on its own or it doesn't.

Especially if you still have 5 deadspins

This post has been translated automatically

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