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Online Casinos in general: StarGames experience (Page 126)

Topic created on 04th Jan. 2022 | Page: 126 of 183 | Answers: 1,824 | Views: 264,826
StarGames_Official
Experienced

StarGames experience

15th Feb. 2024, at 06:53 pm CET#1254
0 Likes

Nobody has liked this post so far

Comingsoon19 wrote on 15.02.2024 at 17:48: Had another new experience today. I've been waiting for my free spins from the wheel since yesterday. I also got the message that I have already spun. Then yesterday I contacted the support with the hint as always wheel does not work. I was then told like a little child that I should look under the slot categories there is a free spins section. That's where they are. I didn't have this point either. As a gesture of goodwill, I was then given 20 free spins on Book of Ra. And also when opening Book of Ra no 20 free spins. Contacted support again today to find out when the problem would be solved. Got a stupid answer. I was canceled from the chat with the threat of calling the authorities. So I have no idea who is on the chat. But StarGames is finished for me. I've never been treated like this in chat before. Hats off.........


And on top of that, the way you are treated at a "licensed casino" is really great. The authorities have been informed.

Send us your player names via Communicator and we'll take a look. Thank you.

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n****4

StarGames experience

15th Feb. 2024, at 06:59 pm CET#1255
0 Likes

Nobody has liked this post so far
StarGames is actually a reputable and well-known casino. I used to always have problems with my credit disappearing when I won games 🤣.

This post has been translated automatically

gamble1
Icon

StarGames experience

16th Feb. 2024, at 06:56 am CET#1256
3 Likes
Comingsoon19 wrote on 15.02.2024 at 17:48: Had another new experience today. I've been waiting for my free spins from the wheel since yesterday. I also got the message that I have already spun. Then yesterday I contacted the support with the hint as always wheel does not work. I was then told like a little child that I should look under the slot categories there is a free spins section. That's where they are. I didn't have this point either. As a gesture of goodwill, I was then given 20 free spins on Book of Ra. And also when opening Book of Ra no 20 free spins. Contacted support again today to find out when the problem would be solved. Got a stupid answer. I was canceled from the chat with the threat of calling the authorities. So I have no idea who is on the chat. But StarGames is finished for me. I've never been treated like this in chat before. Hats off.........


And on top of that, the way you are treated at a "licensed casino" is really great. The authorities are informed.

But seriously, threatening the authorities because of free spins is no reason to kick you out of the chat, I realize, but the reaction may be a little exaggerated on your part hahahaha

Don't get me wrong, but expecting to win because of it is a bit like "you stole 10 cents from me, I can't believe it, I'll show you up at...... " haha

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StarGames_Official
Experienced

StarGames experience

16th Feb. 2024, at 08:58 am CET#1257
0 Likes

Nobody has liked this post so far
Comingsoon19 wrote on 15.02.2024 at 17:48: Had another new experience today. I've been waiting for my free spins from the wheel since yesterday. I also got the message that I have already spun. Then yesterday I contacted the support with the hint as always wheel does not work. I was then told like a little child that I should look under the slot categories there is a free spins section. That's where they are. I didn't have this point either. As a gesture of goodwill, I was then given 20 free spins on Book of Ra. And also when opening Book of Ra no 20 free spins. Contacted support again today to find out when the problem would be solved. Got a stupid answer. I was canceled from the chat with the threat of calling the authorities. So I have no idea who is on the chat. But StarGames is finished for me. I've never been treated like this in chat before. Hats off.........

And on top of that, the way you are treated at a "licensed casino" is really great. The authorities have been informed.

Hello, thank you for sending your player name via Communicator. We are already working on clarifying this.

Just for information: I can see in the system that the colleagues have credited the free spins, so there was no lying here. We're still working out why they weren't shown to you. It seems to be a special case.

Thank you for your understanding.

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Comingsoon19
Experienced

StarGames experience

16th Feb. 2024, at 02:47 pm CET#1258
0 Likes

Nobody has liked this post so far
I have now received an answer from support.

Answer:


Dear Mr. ...... ...
thank you for your message.

We have been able to determine that the free spins in question are not available to you, as you are blocked by the German gambling regulator.

If you have any questions, please do not hesitate to contact us at .




What does that mean again? Who is the German gambling regulator? Can anyone tell me? Is it the GGL? Why would they block me from free spins at StarGames? It has always worked. I'm not a big depositor either. I'll probably have to ask them what it's all about.

VG

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Toastbrot
Experienced

StarGames experience

16th Feb. 2024, at 03:01 pm CET#1259
0 Likes

Nobody has liked this post so far
Comingsoon19 wrote on 16.02.2024 at 14:47: I have now received an answer from support.

Answer:


Dear Mr. ...... ...
thank you for your message.

We have been able to determine that the free spins in question are not available to you, as you are blocked by the German gambling regulator.

If you have any questions, please do not hesitate to contact us at .




What does that mean again? Who is the German gambling regulator? Can anyone tell me? Is it the GGL? Why would they block me from free spins at StarGames? It has always worked. I'm not a big depositor either. I'll probably have to ask them what it's all about.

VG

Have you already informed the authorities or am I wrong? I would just ask them straight away, it's obvious that they know the answer.

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danny005
Elite

StarGames experience

16th Feb. 2024, at 03:01 pm CET#1260
0 Likes

Nobody has liked this post so far

Comingsoon19 wrote on 16.02.2024 at 14:47: I have now received an answer from support.

Answer:


Dear Mr. ...... ...
thank you for your message.

We have been able to determine that the free spins in question are not available to you, as you are blocked by the German gambling regulator.

If you have any questions, please do not hesitate to contact us at .




What does that mean again? Who is the German gambling regulator? Can anyone tell me? Is it the GGL? Why would they block me from free spins at StarGames? It has always worked. I'm not a big depositor either. I'll probably have to ask them what it's all about.

VG

Have you ever had your account blocked for 24 hours? After that you may be blocked for FS.

This post has been translated automatically

Toastbrot
Experienced

StarGames experience

16th Feb. 2024, at 03:05 pm CET#1261
0 Likes

Nobody has liked this post so far

danny005 wrote on 16.02.2024 at 15:01

Have you ever been blocked for 24 hours? After that you may be blocked for FS.

I think so too, I've read that several times...

But
i also accidentally clicked on the button at Betano when looking at notifications on my cell phone and was still not blocked for Bonuses anywhere after 24 hours, so it doesn't seem to apply or have an effect everywhere


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Comingsoon19
Experienced

StarGames experience

16th Feb. 2024, at 03:08 pm CET#1262
0 Likes

Nobody has liked this post so far
No, I haven't used the 24-hour block yet. I have contacted the authorities again. Let's see what they say. Update will follow.

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Hanshanshans
Elite

StarGames experience

16th Feb. 2024, at 03:16 pm CET#1263
1 Like

Liked this post: Avatar von Saphira Saphira
I then asked where my free spins from the Wednesday wheel were, and the wheel didn't spin for me either.
According to support, there are 5 free spins in the "Dragon Warrior" slot. If not, delete cookies and cache and/or restart the system...
I checked the slot, of course nothing. Everything else is far too time-consuming for me to (possibly) play five times, with a forced break in between, in order to then wager a possible amount of money X times.

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