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Online Casinos in general: StarGames experience (Page 125)

Topic created on 04th Jan. 2022 | Page: 125 of 193 | Answers: 1,920 | Views: 308,658
Dutch78
Expert

StarGames experience

8th Feb. 2024, at 09:30 am CET#1244
5 Likes

StarGames_Official wrote on 08.02.2024 at 03:24: As it stands now, it will go online in March. We will also inform you by email.

Come time, come wheel.

This post has been translated automatically

Comingsoon19
Experienced

StarGames experience

14th Feb. 2024, at 12:58 am CET#1245
0 Likes

Nobody has liked this post so far
Hello Stargames_official,


what's the problem with your great wheel today that it's not working?


VG

This post has been translated automatically

gamble1
Icon

StarGames experience

14th Feb. 2024, at 01:51 am CET#1246
0 Likes

Nobody has liked this post so far

Comingsoon19 wrote on 14.02.2024 at 00:58: Hello Stargames_official,


what is the problem again today with your great wheel that it does not work?


VG

It worked for me without any problems

This post has been translated automatically

hustlehoff
Expert

StarGames experience

14th Feb. 2024, at 06:48 am CET#1247
0 Likes

Nobody has liked this post so far
Yesterday at 7:00 o'clock in the morning a normal payout on PSC Wallet, was simply not touched over the whole working day, status created, incidentally paid out at other German licensed booths and the money came within 2 hours at Betano not even in 20 minutes, I don't really understand that, if you are already tortured with 1€Max and 5Sec, the payouts should be processed quickly (if it should rarely come to one) On a Sunday I would have understood that but so simply totally deterrent makes just no mood the work ethic of you. It used to work quickly, but it was probably just to entice people at the beginning .... I know it's coming, but I don't think the waiting time is in keeping with the times.

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hustlehoff
Expert

StarGames experience

14th Feb. 2024, at 09:16 am CET#1248
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
I have already received feedback, but still, the thread is called StarGames experiences and that is exactly my experience, even if it has to be checked "manually", you can do it over a whole long working day, the others can do it too ... I mean even if a document is requested now which is no problem I go straight to work then I have 10 hours no time for it then in the evening broken home then submit the document then wait until checked etc etc ... already know what I mean then the total payout time simply lapses together.

This post has been translated automatically

StarGames_Official
Top Member

StarGames experience

14th Feb. 2024, at 09:25 am CET#1249
0 Likes

Nobody has liked this post so far

Comingsoon19 wrote on 14.02.2024 at 00:58: Hello Stargames_official,


what is the problem again today with your great wheel that it does not work?


VG

Hello,

Some of you may not be able to see the wheel and the animation. We are already working on this problem. However, if you tried to spin it and the animation failed, the free spins will still be credited if you have won any.


Just look in the Captain Venture game or on the slots page under the "Free Spins" filter. If you have any, they will always be displayed here.

This post has been translated automatically

StarGames_Official
Top Member

StarGames experience

14th Feb. 2024, at 09:29 am CET#1250
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von hustlehoff hustlehoff

hustlehoff wrote on 14.02.2024 at 09:16: I've already received feedback, but still, the thread is called StarGames experiences and that's exactly my experience, even if it has to be checked "manually", you can do it over a whole long working day, the others can do it too ... I mean even if a document is requested now which is no problem I go straight to work then I have 10 hours no time for it then in the evening broken home then submit the document then wait until checked etc etc ... already know what I mean then the total payout time just lapses together.

All good, and of course we understand this feedback. We are already working on improving the automated payouts even further. We also want less manual work for our teams and you want your money faster. Understandable


Your payout will be processed today. Thank you for your patience!

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hustlehoff
Expert

StarGames experience

14th Feb. 2024, at 09:51 am CET#1251
2 Likes
Money has just arrived.

This post has been translated automatically

R3hab
Elite

StarGames experience

14th Feb. 2024, at 10:07 am CET#1252
0 Likes

Nobody has liked this post so far
Sometimes, but only sometimes, I miss StarGames 🙈🙊

This post has been translated automatically

Comingsoon19
Experienced

StarGames experience

15th Feb. 2024, at 05:48 pm CET#1253
0 Likes

Nobody has liked this post so far
Another new experience today. I've been waiting for my free spins from the wheel since yesterday. I also got the message that I have already spun. Then I contacted support yesterday and told them that the wheel doesn't work as usual. I was then told like a little child that I should look under the slot categories there is a free spins section. That's where they are. I didn't have this point either. As a gesture of goodwill, I was then given 20 free spins on Book of Ra. And also when opening Book of Ra no 20 free spins. Contacted support again today to find out when the problem would be solved. Got a stupid answer. I was canceled from the chat with the threat of calling the authorities. So I have no idea who is on the chat. But StarGames is finished for me. I've never been treated like this in chat before. Hats off.........


And on top of that, the way you are treated at a "licensed casino" is really great. The authorities are informed.

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