Online Casinos in general: StarGames experience (Page 123)

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JonasBrrt wrote on 25.01.2024 at 13:29: StarGames is the biggest sap store. Wanted to pay out the 2 times (this time a little more) because they said they needed all the documents again, although I had successfully completed the procedure shortly before and paid out the first time. Then I didn't hear from them for a whole week, and of course I gambled the money away again during that time.
I had my account deleted immediately afterwards.

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StarGames_Official wrote on January 25th, 2024 at 2:16 pm:

Maybe you can share your player name with us via Communicator? Then we can see what happened here and how we can improve. Even if you have already deleted your player account with us. Thank you very much!

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Mallpall wrote on January 25th, 2024 at 10:01 am:

So I think it's really good that you took a stand, I personally can understand it, but the actual reality is different....

In my experience, the chat staff are trained or not trained - basically obsolete.
If you have a concern, it's always passed on to some department or other. We'll get back to you.

If you try to explain your request, even a little more passionately I'll say, you're presented as 'too stupid' or kicked out straight away - customer friendliness is something else. This is not meant to be a mimimi...

These are just personal experiences that I am sharing, as I have had bad experiences with the 'chat staff', whether licensed or unlicensed.

1. Customer friendliness is hard to exercise when you have 100 emails in your inbox waiting for a reply and at the same time chatting with 6-7 players who want everything immediately (understandable), or are a bit more aggressive because they are waiting for their money but are missing 1-2 documents here and there.
   
   It's not an excuse, but you have to commend all the people who work in customer service (not just at online casinos). It's not an easy job.
   


2. This was about the wheel on Wednesday and hustlehoff knows we are represented here. All of you who have been commenting here for years know that we can be reached via Communicator or under "Complaints". Just get in touch with us if you feel something hasn't gone right with customer service and we'll look into it.

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StarGames_Official wrote on 25.01.2024 at 14:24:
You're right on many points, of course. We will work on taking a step here. But two things should be said about this:

1. Customer friendliness is hard to exercise when you have 100 emails in your inbox waiting for a reply and at the same time chatting with 6-7 players who want everything immediately (understandable), or are a bit more aggressive because they are waiting for their money but are missing 1-2 documents here and there.
   
   It's not an excuse, but you have to commend all the people who work in customer service (not just at online casinos). It's not an easy job.
   


2. This was about the wheel on Wednesday and hustlehoff knows we are represented here. All of you who have been commenting here for years know that we can be reached via Communicator or under "Complaints". Just get in touch with us if you feel something hasn't gone right with customer service and we'll look into it.

And as I said. If someone hasn't received 10-15 free spins for a technical reason, then we'll credit them. We have never said "no" to anything like this if the free spins are valid for everyone...

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• Simply Deposit at least 100 euros by 05/02/2024


• and immediately receive a Cashback worth 100 euros.

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Max_Bet wrote on 01.02.2024 at 11:16 am: Had a very special offer in my mailbox today:


Well, already got your rose-colored glasses on, Max?
Valentine's Day is approaching, and with it the time when lovers in particular start to rave.
But no matter whether your heart is already set on someone or not - our offer will definitely make it beat faster:

• Simply Deposit at least 100 euros by 05/02/2024


• and immediately receive a Cashback worth 100 euros.

Now all you have to do is convert the cashback by wagering the equivalent value 20 times, for example in our two romantic slots Flamenco Roses and Queen of Hearts deluxe.



I'm already drunk with love ... ❤

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Daniel1988 wrote on 01.02.2024 at 11:57 am:

Best alternative to the wheel of death 😂

Pfuii StarGames loses its luminosity like the sun like mushrooms when they mold Even my puke,,puke

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