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Online Casinos in general: StarGames experience (Page 122)

Topic created on 04th Jan. 2022 | Page: 122 of 183 | Answers: 1,824 | Views: 267,074
XXLEONIDASXX
Top Member

StarGames experience

25th Jan. 2024, at 01:17 am CET#1214
0 Likes

Nobody has liked this post so far
Had 5 FS and won €3.20 from it..could then play me with book of ra deluxe bonus spins to €13 and then nothing came anywhere and back to 0..too bad, but at least I got a few €..However, the monthly limit of €1000 for depositors was reached again in the store 🤣👌

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frapi07
Elite

StarGames experience

25th Jan. 2024, at 02:11 am CET#1215
0 Likes

Nobody has liked this post so far

XXLEONIDASXX wrote on 25.01.2024 at 01:17: Had 5 FS and won € 3.20 from it..could then play me with book of ra deluxe bonus spins to € 13 and then came everywhere nothing more and back to 0..too bad, but at least a few € came..However, the monthly limit € 1000 for depositors reached again in the store 🤣👌

well welcome back ^^ I haven't read anything more from you

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Olymp
Amateur

StarGames experience

25th Jan. 2024, at 08:15 am CET#1216
0 Likes

Nobody has liked this post so far
I have a question:

I made a withdrawal to the bank yesterday lunchtime. The payment was confirmed within a few minutes and was in the account after the second mail. So far so good.

Then I made another withdrawal at around 5pm. I received both emails again, but the money was not in my account with the second email as usual. Is that normal?

I have always had the experience that as soon as the second mail arrived, the money had already been credited to my account.

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StarGames_Official
Experienced

StarGames experience

25th Jan. 2024, at 09:01 am CET#1217
3 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von hustlehoff hustlehoff, Avatar von RebellYell RebellYell

hustlehoff wrote on 24.01.2024 at 09:19: This morning I wanted to spin the Wednesdays wheel and it didn't work, although the bonus here has 26 thumbs up and obv all could spin then the chat support lies to me and says the action was stopped and kicks me out of the chat a certain Mr. Noah was the ... really a brazen lie shit.

Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.

Hello hustlehoff,


We've looked into your case. Thank you for describing it here too! Here it is from our point of view:


  • Unfortunately, we don't know why you received the error message. It's possible that our systems didn't communicate properly with each other - one system shows us that you've spun the wheel, but the other that you haven't received the free spins.

  • The customer service employee who took your case in the morning is a new employee. He made a mistake here and misinformed you that the campaign was no longer running. We apologize for this mistake, it should not have happened. We have already spoken to the employee and pointed this out. It should never happen again.

  • We have looked at the chat history. You will also receive this from our customer service team later today.

  • If you insult the employees in the chat or assume that they are deliberately "lying", they will end the chat. This is normal procedure. We don't "lie" on purpose - as you can see, it was a human error here, which we corrected immediately afterwards with the other customer service agent.

  • We understand that it can be very annoying when a bonus doesn't work or when we make a mistake - but unfortunately that happens. We are human too. However, all of this can be discussed normally, without the assumption that we are lying, and we would have credited you the compensation. If not yesterday, then today - maybe not just 10 free spins. Please bear this in mind for the future.



Thank you very much!

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hustlehoff
Expert

StarGames experience

25th Jan. 2024, at 09:12 am CET#1218
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von StarGames_Official StarGames_Official
Well then it's ok for me to say that, but you have to understand if you're a bit p**sed off when you know you're right and the others try to tell you the opposite, maybe I overreacted a bit as it's just a free gift from you. Everything is fine for me now. Thank you for your comments.

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frapi07
Elite

StarGames experience

25th Jan. 2024, at 09:42 am CET#1219
0 Likes

Nobody has liked this post so far

hustlehoff wrote on 25.01.2024 at 09:12: Joa then it's ok with the statement for me, but you also have to understand if you're a bit p**sed off when you know you're right and the others try to tell you the opposite, maybe I overreacted a bit, since it's just a free gift from you. Everything is fine for me now. Thank you for your opinion.

I can understand you, but it's not the employee's fault ^^. Even if he wasn't new and was misinformed: sh*t happens.
I've experienced enough of these scenarios at the gas station. Customers who quickly became irritated because I perhaps didn't know everything or was misinformed. I remember a guy who came up to me and ordered "a bockwurst". So I just packed the bockwurst without getting a roll to go with it. He was so freaked out, lol. He said that you don't have to say anywhere that you want a roll with it. I've had lots of customers who have ordered exactly that. A Bockwurst without the roll ^^ My mistake was not to ask the customer about it, but it was already very late and I was exhausted ^^ So offtopic finished, not that someone scolds me again


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Mallpall
Amateur

StarGames experience

25th Jan. 2024, at 10:01 am CET#1220
1 Like

Liked this post: Avatar von hustlehoff hustlehoff

StarGames_Official wrote on 01/25/2024 09:01:

Hello hustlehoff,


We have looked into your case. Thank you for describing it here too! Here it is from our point of view:


  • Unfortunately, we don't know why you received the error message. It's possible that our systems didn't communicate properly with each other - one system shows us that you've spun the wheel, but the other that you haven't received the free spins.

  • The customer service employee who took your case in the morning is a new employee. He made a mistake here and misinformed you that the campaign was no longer running. We apologize for this mistake, it should not have happened. We have already spoken to the employee and pointed this out. It should never happen again.

  • We have looked at the chat history. You will also receive this from our customer service team later today.

  • If you insult the employees in the chat or assume that they are deliberately "lying", they will end the chat. This is normal procedure. We don't "lie" on purpose - as you can see, it was a human error here, which we corrected immediately afterwards with the other customer service agent.

  • We understand that it can be very annoying when a bonus doesn't work or when we make a mistake - but unfortunately that happens. We are human too. However, all of this can be discussed normally, without the assumption that we are lying, and we would have credited you the compensation. If not yesterday, then today - maybe not just 10 free spins. Please bear this in mind for the future.



Thank you very much!

I think it's really good that you've taken a stand, I personally can understand it, but the actual reality is different.


In my experience, the chat staff are trained or not trained - basically obsolete.
If you have a concern, it's always passed on to some department or other. We'll get back to you.

If you try to explain your request, even a little more passionately I'll say, you're presented as 'too stupid' or kicked out straight away - customer friendliness is something else. This is not meant to be a mimimi...


These are now personal experiences that I am sharing, as I have had bad experiences with the 'chat staff', whether licensed or unlicensed.

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roccoammo11
Expert

StarGames experience

25th Jan. 2024, at 12:20 pm CET#1221
1 Like

Liked this post: Avatar von garfield68 garfield68

Mallpall wrote on January 25th, 2024 at 10:01 am:

So I think it's really good that you took a stand, I personally can understand it, but the actual reality is different....


In my experience, the chat staff are trained or not trained - basically obsolete.
If you have a concern, it's always passed on to some department or other. We'll get back to you.

If you try to explain your request, even a little more passionately I'll say, you're presented as 'too stupid' or kicked out straight away - customer friendliness is something else. This is not meant to be a mimimi...


These are now personal experiences that I am sharing, as I have had bad experiences with the 'chat staff', whether licensed or unlicensed.


but everyone has a bad day and there are supposed to be different characters in the world. I have experienced so many things in chats, but unfortunately I have not yet experienced that such a position was taken on it and I find that really strong from StarGames - also the fact that insults lead to the end of the chat....in other casinos it is written in many terms and conditions that you can get your entire account banned forever because of this. you can get upset but objectively...usually the person in the chat is the least to blame for a problem..if you have the feeling that the person in the chat has given the wrong information then you take screenshots and try it a few hours later with someone else....

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roccoammo11
Expert

StarGames experience

25th Jan. 2024, at 12:26 pm CET#1222
2 Likes

Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von Saphira Saphira

Mallpall wrote on January 25th, 2024 at 10:01 am:

So I think it's really good that you took a stand, I personally can understand it, but the actual reality is different....


In my experience, the chat staff are trained or not trained - basically obsolete.
If you have a concern, it's always passed on to some department or other. We'll get back to you.

If you try to explain your request, even a little more passionately I'll say, you're presented as 'too stupid' or kicked out straight away - customer friendliness is something else. This is not meant to be a mimimi...


These are now personal experiences that I am sharing, as I have had bad experiences with the 'chat staff', whether licensed or unlicensed.


i can already imagine what this, "a little more passionate" looks like and I don't even dare to write it before I get banned from GJ for a week Everyone try to be polite and if that doesn't work then any other option is definitely not an option that would lead to the goal! still laughing about the, "a little more passionate"

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Mallpall
Amateur

StarGames experience

25th Jan. 2024, at 12:53 pm CET#1223
0 Likes

Nobody has liked this post so far

roccoammo11 wrote on January 25th, 2024 at 12:26 pm:

i can already imagine what this, "a little more passionate" looks like and I don't even dare to write it before I get banned from GJ for a week: D everyone try politeness and if that doesn't work then any other option is definitely not an option that would lead to the goal! still laughing about the, "a little more passionate"

No one is saying that I get offended when I write 'passionately'; you can point it out politely in an appropriate tone, but if all you get back is crude garbage, it's just a matter of... wording that's probably technically wrong... but so be it...


To each his own.

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