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Online Casinos in general: StarGames experience (Page 121)

Topic created on 04th Jan. 2022 | Page: 121 of 183 | Answers: 1,824 | Views: 267,055
Rainmann
Elite

StarGames experience

17th Jan. 2024, at 11:16 am CET#1204
0 Likes

Nobody has liked this post so far
Are there. Good luck 😂

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hustlehoff
Expert

StarGames experience

24th Jan. 2024, at 09:19 am CET#1205
2 Likes

Liked this post: Avatar von gagapapamama gagapapamama, Avatar von Max_Bet Max_Bet
This morning I wanted to spin the Wednesday wheel and it didn't work, although the bonus here has 26 thumbs up and obv all could spin then the chat support lies to me and says the action was stopped and kicks me out of the chat a certain Mr. Noah was the ... really a brazen lie shit.

Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.

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Mallpall
Amateur

StarGames experience

24th Jan. 2024, at 09:33 am CET#1206
2 Likes

Liked this post: Avatar von hustlehoff hustlehoff, Avatar von ilo030ilo ilo030ilo


hustlehoff wrote on 24.01.2024 at 09:19: This morning I wanted to spin the Wednesdays wheel and it didn't work, although the bonus here has 26 thumbs up and obv all could spin then the chat support lies to me and says the action was stopped and kicks me out of the chat a certain Mr. Noah was the ... really a brazen lie shit.

Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.

Heavy Sch**** - is often the rule with the 'trained Live Chat employees'... no idea about nothing... pretty shameless.


I can't wait to see what he writes in the official... certainly another 'isolated case', which is unfortunately the rule...

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hustlehoff
Expert

StarGames experience

24th Jan. 2024, at 11:43 am CET#1207
0 Likes

Nobody has liked this post so far
11:40:58
| Emma
We have deposited 10 free spins for Lucky Lady's Charm Deluxe in your player account for the inconvenience. These should be in your account within the next 15 minutes.


Don't let the result slip away after 2 hours.

Nevertheless, mega brazen how I was turned away before and above all treated.

My account name is holofeeling for the information about the manager.

As I said, I was only interested in the principle here.

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gamble1
Icon

StarGames experience

24th Jan. 2024, at 04:03 pm CET#1208
0 Likes

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hustlehoff wrote on 24.01.2024 at 11:43: 11:40:58
| Emma
We have deposited 10 free spins for Lucky Lady's Charm Deluxe in your player account for the inconvenience. These should be in your account within the next 15 minutes.


Don't let the result slip away after 2 hours.

Nevertheless, mega brazen how I was turned away before and above all treated.

My account name is holofeeling for the information about the manager.

As I said, I was only interested in the principle here.

Well, it's one thing to say that the campaign no longer exists, but why were you kicked?

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frapi07
Elite

StarGames experience

24th Jan. 2024, at 06:49 pm CET#1209
0 Likes

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gamble1 wrote on January 24th, 2024 at 4:03 pm:

Well it's one thing to say the action no longer exists but why were you kicked ?

If employees just kick you out of the chat, then you can report them safely. So something must have happened I guess hustlehoff made a mistake in his tone it's very easy to feel made fun of.

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hustlehoff
Expert

StarGames experience

24th Jan. 2024, at 07:10 pm CET#1210
0 Likes

Nobody has liked this post so far
Nope the kick resulted purely from the fact that I insisted that I was entitled to the wheel of fortune promo in principle like everyone else and they didn't realize that it was a mistake on their side and just lied that the promotion was stopped and wouldn't come back until Tuesday, I think he didn't even check that I was a StarGames customer and meant the Wednesday wheel (although I explicitly and clearly described what I meant), he thought I was from AdmiralBet I think, guess they're the same chat agents. The manager is welcome to post Noah's chat log here. Funnily enough, this Emma immediately checked what was going on. The fact that I just got 10 spins (not yet played because I was at work until just now) is not really okay either, as I had the chance of 20 in principle, but I couldn't spin.

PS The 10 spins were for 50 cents and amounted to €1.

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Yoshi26
Rookie

StarGames experience

24th Jan. 2024, at 08:14 pm CET#1211
0 Likes

Nobody has liked this post so far

hustlehoff wrote on 24.01.2024 at 19:10: Nope the kick resulted purely from the fact that I insisted that I was entitled to the wheel of fortune promo in principle like everyone else and they didn't realize that it was a mistake on their side and just lied that the promotion was stopped and wouldn't come back until Tuesday I think he hadn't even checked that I was a StarGames customer and meant the Wednesday wheel (although I explicitly and clearly described what I meant), he thought I was from AdmiralBet I think, guess they're the same chat agents. The manager is welcome to post Noah's chat log here. Funnily enough, this Emma immediately checked what was going on. The fact that I just got 10 spins (not yet played because I was at work until just now) is not really okay either, as I had the chance of 20 in principle, but I couldn't spin.

PS the 10 spins were on 50 cents and resulted in 1€.

Don't hold it against me. You get 10 spins of 50 cents each and still don't think it's okay? I wouldn't beg for it at all. In fact, I always forget about the wheel.


But another question, has the RTP now been lowered at Gamomat? It used to be 90.0 and now it's 88.2. That's stupid.

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hustlehoff
Expert

StarGames experience

24th Jan. 2024, at 08:48 pm CET#1212
0 Likes

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Yoshi26 wrote on January 24th, 2024 at 8:14 pm:

Don't take offense. You get 10 spins of 50 cents each and still don't think it's okay? I wouldn't beg for it at all. In fact, I always forget the wheel.


But another question, has the RTP now been lowered at Gamomat? It used to be 90.0 and now it's 88.2. That's stupid.

Everything I wrote after PS, I wrote after I played the games. When I wrote the post I didn't know which bet the free spins were on.

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Toastbrot
Experienced

StarGames experience

24th Jan. 2024, at 08:56 pm CET#1213
0 Likes

Nobody has liked this post so far

Yoshi26 wrote on January 24th, 2024 at 8:14 pm:


But another question, has the RTP been lowered now at Gamomat ? It used to be 90.0 and now 88.2. That's stupid.

Yep, it's been lowered to 88 for me too... Simply lower the Deposit volume accordingly and adjust it to compensate 😉


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