This morning I wanted to spin the Wednesday wheel and it didn't work, although the bonus here has 26 thumbs up and obv all could spin then the chat support lies to me and says the action was stopped and kicks me out of the chat a certain Mr. Noah was the ... really a brazen lie shit.
Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.
hustlehoff wrote on 24.01.2024 at 09:19: This morning I wanted to spin the Wednesdays wheel and it didn't work, although the bonus here has 26 thumbs up and obv all could spin then the chat support lies to me and says the action was stopped and kicks me out of the chat a certain Mr. Noah was the ... really a brazen lie shit.
Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.
Heavy Sch**** - is often the rule with the 'trained Live Chat employees'... no idea about nothing... pretty shameless.
I can't wait to see what he writes in the official... certainly another 'isolated case', which is unfortunately the rule...
11:40:58
| Emma
We have deposited 10 free spins for Lucky Lady's Charm Deluxe in your player account for the inconvenience. These should be in your account within the next 15 minutes.
Don't let the result slip away after 2 hours.
Nevertheless, mega brazen how I was turned away before and above all treated.
My account name is holofeeling for the information about the manager.
As I said, I was only interested in the principle here.
hustlehoff wrote on 24.01.2024 at 11:43: 11:40:58
| Emma
We have deposited 10 free spins for Lucky Lady's Charm Deluxe in your player account for the inconvenience. These should be in your account within the next 15 minutes.
Don't let the result slip away after 2 hours.
Nevertheless, mega brazen how I was turned away before and above all treated.
My account name is holofeeling for the information about the manager.
As I said, I was only interested in the principle here.
Well, it's one thing to say that the campaign no longer exists, but why were you kicked?
Well it's one thing to say the action no longer exists but why were you kicked ?
If employees just kick you out of the chat, then you can report them safely. So something must have happened I guess hustlehoff made a mistake in his tone it's very easy to feel made fun of.
Nope the kick resulted purely from the fact that I insisted that I was entitled to the wheel of fortune promo in principle like everyone else and they didn't realize that it was a mistake on their side and just lied that the promotion was stopped and wouldn't come back until Tuesday, I think he didn't even check that I was a StarGames customer and meant the Wednesday wheel (although I explicitly and clearly described what I meant), he thought I was from AdmiralBet I think, guess they're the same chat agents. The manager is welcome to post Noah's chat log here. Funnily enough, this Emma immediately checked what was going on. The fact that I just got 10 spins (not yet played because I was at work until just now) is not really okay either, as I had the chance of 20 in principle, but I couldn't spin.
PS The 10 spins were for 50 cents and amounted to €1.
hustlehoff wrote on 24.01.2024 at 19:10: Nope the kick resulted purely from the fact that I insisted that I was entitled to the wheel of fortune promo in principle like everyone else and they didn't realize that it was a mistake on their side and just lied that the promotion was stopped and wouldn't come back until Tuesday I think he hadn't even checked that I was a StarGames customer and meant the Wednesday wheel (although I explicitly and clearly described what I meant), he thought I was from AdmiralBet I think, guess they're the same chat agents. The manager is welcome to post Noah's chat log here. Funnily enough, this Emma immediately checked what was going on. The fact that I just got 10 spins (not yet played because I was at work until just now) is not really okay either, as I had the chance of 20 in principle, but I couldn't spin.
PS the 10 spins were on 50 cents and resulted in 1€.
Don't hold it against me. You get 10 spins of 50 cents each and still don't think it's okay? I wouldn't beg for it at all. In fact, I always forget about the wheel.
But another question, has the RTP now been lowered at Gamomat? It used to be 90.0 and now it's 88.2. That's stupid.
Don't take offense. You get 10 spins of 50 cents each and still don't think it's okay? I wouldn't beg for it at all. In fact, I always forget the wheel.
But another question, has the RTP now been lowered at Gamomat? It used to be 90.0 and now it's 88.2. That's stupid.
Everything I wrote after PS, I wrote after I played the games. When I wrote the post I didn't know which bet the free spins were on.
StarGames experience
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StarGames experience
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Now I ask for the chat history with the last chat agent and they don't want to send it to me, they just block me in the chat. Customer is king or what, such brazen lies make me so aggro lol. You can see how much they care about the satisfaction of a single person. In any case, I'm done with the provider. Even if you say it's just a small thing, that's just unfair shit, it's a matter of principle.
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StarGames experience
Liked this post: hustlehoff, ilo030ilo
Heavy Sch**** - is often the rule with the 'trained Live Chat employees'... no idea about nothing... pretty shameless.
I can't wait to see what he writes in the official... certainly another 'isolated case', which is unfortunately the rule...
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
| Emma
We have deposited 10 free spins for Lucky Lady's Charm Deluxe in your player account for the inconvenience. These should be in your account within the next 15 minutes.
Don't let the result slip away after 2 hours.
Nevertheless, mega brazen how I was turned away before and above all treated.
My account name is holofeeling for the information about the manager.
As I said, I was only interested in the principle here.
This post has been translated automatically
StarGames experience
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Well, it's one thing to say that the campaign no longer exists, but why were you kicked?
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StarGames experience
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If employees just kick you out of the chat, then you can report them safely. So something must have happened I guess hustlehoff made a mistake in his tone it's very easy to feel made fun of.
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StarGames experience
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PS The 10 spins were for 50 cents and amounted to €1.
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StarGames experience
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Don't hold it against me. You get 10 spins of 50 cents each and still don't think it's okay? I wouldn't beg for it at all. In fact, I always forget about the wheel.
But another question, has the RTP now been lowered at Gamomat? It used to be 90.0 and now it's 88.2. That's stupid.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Everything I wrote after PS, I wrote after I played the games. When I wrote the post I didn't know which bet the free spins were on.
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StarGames experience
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Yep, it's been lowered to 88 for me too... Simply lower the Deposit volume accordingly and adjust it to compensate 😉
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