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Online Casinos in general: StarGames blocks account after win

Topic created on 24th May. 2023 | Page: 1 of 1 | Answers: 10 | Views: 1,991
buba2212
Rookie

StarGames blocks account after win

24th May. 2023, at 06:00 pm CEST#1
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Hello people

I won 200 € the day before yesterday and then wanted to pay it out. After that I got the message of a block. I used the number of my girlfriend and also the paypal.

They wanted me to verify that I have then also made. And got first a positive message and then another mail because of complete block. I have never registered there and have also sent them a selfie and obviously I am a man. My girlfriend obviously a woman.

Can someone support me?

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Caro
Expert

StarGames blocks account after win

24th May. 2023, at 06:04 pm CEST#2
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The best thing to do is to write to the manager of StarGames: https://www.gamblejoe.com/profil/stargames-official/

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Anonym

StarGames blocks account after win

24th May. 2023, at 06:06 pm CEST#3
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Which number of your girlfriend? Do you now have an account in your name? And if you have used the PayPal account of your girlfriend - that is in the terms and conditions that you should only Deposit means of payment that belong to yourself ...

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buba2212
Rookie

StarGames blocks account after win

24th May. 2023, at 08:07 pm CEST#4
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Gigi55 wrote on 24.05.2023 at 18:06: What number from your girlfriend? Do you have an account in your name now? And if you have used the PayPal account of your girlfriend - that is in the terms and conditions that you should only Deposit means of payment that belong to yourself ...


Yes I have accidentally paid with it. Have taken over their number and then it was already their Paypal. Have not noticed it properly.

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buba2212
Rookie

StarGames blocks account after win

24th May. 2023, at 08:07 pm CEST#5
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Caro wrote on 24.05.2023 at 18:04: Write the manager of StarGames at: https://www.gamblejoe.com/profil/stargames-official/

Thanks a lot, wrote to them.

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StarGames_Official
Experienced

StarGames blocks account after win

24th May. 2023, at 09:17 pm CEST#6
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buba2212 wrote on 24.05.2023 at 20:07:

Thanks a lot, wrote to them.

Hi, we will check tomorrow in the morning and report here with the result. Thanks for your patience!

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StarGames_Official
Experienced

StarGames blocks account after win

25th May. 2023, at 10:27 am CEST#7
2 Likes

Liked this post: Avatar von Popi2099 Popi2099, Avatar von RebellYell RebellYell
Good morning to all,

To clarify for the fellow readers:inside this topic:


  • if you are using the same phone number as another player account with us as well as

  • you use a payment method for your Deposit which is not in your name



then you violate our terms and conditions and will be banned - because we have to comply with the GlüStV 2021.

buba2212 will be contacted by our customer service team with a proposed solution for this case. But please note the above points.

We never withhold wins and payouts from players who comply with the rules.

Thank you for your understanding!

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gamble1
Icon

StarGames blocks account after win

25th May. 2023, at 11:06 am CEST#8
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StarGames_Official wrote on 25.05.2023 at 10:27: Good morning to all,

To clear up this topic for the fellow readers:inside:


  • if you are using the same phone number as another player account with us as well as

  • you use a payment method for your Deposit which is not in your name



then you violate our terms and conditions and will be banned - because we have to comply with the GlüStV 2021.

buba2212 will be contacted by our customer service team with a proposed solution for this case. But please note the above points.

We never withhold wins and payouts from players who comply with the rules.

Thank you for your understanding!


Well, in such a case it is only logical, but I think it is good how you react and even offer a solution

To the withholding of payouts generally speaking, the new treaty is really an enrichment even more so because Germany can impose very high penalties for misconduct in all areas keyword 500,000 € only for a violation in private arcades

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Donnie
Elite

StarGames blocks account after win

25th May. 2023, at 11:35 am CEST#9
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That here the support is present and strives for problem solving, is great. But why did I have to get 3 times the Deposit bonus at the coin toss, why only? 🤣😉

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gamble1
Icon

StarGames blocks account after win

25th May. 2023, at 11:57 am CEST#10
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Donnie wrote on 25.05.2023 at 11:35: That here the support is present and strives to solve problems, is great. But why did I have to get the Deposit bonus 3 times on the coin toss, why only? 🤣😉

Be happy I have 3 times free spins

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R3hab
Elite

StarGames blocks account after win

26th May. 2023, at 02:50 am CEST#11
3 Likes

Liked this post: Anonym, Avatar von Saphira Saphira, Avatar von StarGames_Official StarGames_Official
Good thing that StarGames still offers ne solution

Sorry but each player should enter their own data, SG has been here clearly in the right, Glück fürn player that SG is collant 👍

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