Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: StarGames and their absurd methods to avoid having to pay out

Topic created on 15th Feb. 2024 | Page: 1 of 1 | Answers: 6 | Views: 1,378
Timbing86
Amateur

StarGames and their absurd methods to avoid having to pay out

15th Feb. 2024, at 09:05 pm CET#1
0 Likes

Nobody has liked this post so far
The day before yesterday I applied for the very first time for a sum of 30 euros to be paid out and then today this mail arrives.....just laughable .....you can put the 30 euros somewhere else...
Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!

Yours sincerely
StarGames Customer Service

Edit by Andre: Font color adjusted

This post has been translated automatically

hustlehoff
Expert

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 06:39 am CET#2
1 Like

Liked this post: Avatar von mdm41 mdm41
Yes, well, what do you say to that now? Do you definitely not have a multi account there? Have you sent the requested documents? From your side, you don't explain what happened here? Why would StarGames claim something like that and withhold a ridiculous sum of €30? Doesn't make any sense, does it?

Do you use an internet connection that you share? Maybe several people play at StarGames via this IP address? Just an example, there are many possibilities for this.

This post has been translated automatically

gamble1
Icon

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 06:54 am CET#3
0 Likes

Nobody has liked this post so far
So StarGames doesn't need this 100% I referred a friend a few days ago and he had his money in his account within 1 day

I think you will certainly have something like hustlehoff mentioned

Funnily enough you say they should put the 30€ somewhere else but the main thing is that the mail doesn't even say anything about not paying out according to my information StarGames is pretty much the only store where you don't automatically keep the money with a double account so just do what you are told I think the manager will also have his say here

Either way, they certainly have no interest in getting rich from your €30 so come on relax a bit

This post has been translated automatically

BinGOLDiG
Expert

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 06:58 am CET#4
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11

Timbing86 wrote on 15.02.2024 at 21:05: I applied the day before yesterday for the very first time for a sum of 30 euros to be paid out and then today this mail comes.....just laughable .....can put the 30 euros somewhere else...
Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!

Yours sincerely
StarGames Customer Service

Edit by Andre: Font color adjusted

What's your problem, please?

It's not a crime if you accidentally register twice because you didn't have the casino on your screen!
It has happened to me many times!
And StarGames also sees it as an oversight!
Nevertheless, for your protection and due to the legal situation, they have to investigate and check!
If it turns out to be true, the duplicate will be deleted and your account will be reactivated...That's it!

Before the German license, a duplicate account was only dangerous if you had claimed a win from a free or Deposit bonus several times!
Then both accounts and the win were deleted!

This post has been translated automatically

StarGames_Official
Top Member

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 09:01 am CET#5
1 Like

Liked this post: Avatar von RebellYell RebellYell

Timbing86 wrote on 15.02.2024 at 21:05: I applied the day before yesterday for the very first time for a sum of 30 euros to be paid out and then today this mail comes.....just laughable .....can put the 30 euros somewhere else...
Hello, Tim!
Could it be that you have tried to register more than once? Your player account has been temporarily blocked in order to check this and resolve any multiple registrations.
Please note that according to the current Terms and Conditions, only one active StarGames player account is allowed per player.
If you have received a request to submit further documents, please do so immediately in order to complete the check as quickly as possible. Thank you very much!

Yours sincerely
StarGames Customer Service


Hello,

Please send us your player names via Communicator and we will take a look at it.

But basically, as written in the e-mail: it is possible that the team has found player accounts that are somehow linked to your account. We just want to make sure that these accounts do not belong to you.

As soon as this has been clarified and you have sent in the required documents, the payout will be initiated. Thank you for your understanding.

This post has been translated automatically

Psychedelic
Experienced

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 11:41 am CET#6
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von StarGames_Official StarGames_Official
StarGames can be as it wants but payouts are always processed and paid out with me was also the problem with the multi using since I have recruited my friend have sent the requested data and then was paid out

This post has been translated automatically

garfield68
Elite

StarGames and their absurd methods to avoid having to pay out

16th Feb. 2024, at 07:14 pm CET#7
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von StarGames_Official StarGames_Official
i agree, something is wrong with you or has gone wrong. of all the german casinos, StarGames is probably the most reputable place i know. they certainly don't need to "cheat" you out of €30

This post has been translated automatically

Hot Topics20th Apr. 2025 at 08:14 am CEST

Online Casinos
0
Miscellaneous
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately