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Online Casinos in general: [solved] Request money back from casino

Topic created on 23rd Jan. 2021 | Page: 1 of 3 | Answers: 25 | Views: 7,310
B****G

[solved] Request money back from casino

23rd Jan. 2021, at 02:49 am CET#1
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i have I in the WestCasino 1000€ verzocken, last year I wrote the casino an e-mail that they should block me permanently my account was blocked, when I tried to log in today I had to tick 5 questions and had full access to my account again. E-mails I also still have, how are the Changen?

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Falke
Expert

[solved] Request money back from casino

23rd Jan. 2021, at 04:17 am CET#2
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BetGG wrote on 23.01.2021 at 02:49 clock: I have I in the WestCasino 1000€ verzocken, last year I wrote the casino an email that should lock me permanently my account was locked, when I tried to log in today I had to tick 5 questions and had full access to my account again. E-mails I also still have, how are the Changen?

I've had this happen to me several times

Some casinos have then argued that this was not a permanent block, but just an account closure that you could immediately lift again.

Of course, this has no sense at all so a block, except that the casino does not lose so many customers who just impulsively decide to a block out of frustration.

Look again at what you wrote in the mail exactly.
Did you really clearly point out that you want an account block that no longer allows the option to reopen the account?

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B****G

[solved] Request money back from casino

23rd Jan. 2021, at 04:41 am CET#3
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Falke wrote on 23.01.2021 at 04:17
Has happened to me more than once

Some casinos have then argued that this was not a permanent block, but just an account closure that you could immediately lift again.

Of course, this has no sense at all so a block, except that the casino does not lose so many customers who just impulsively decide to a block out of frustration.

Look again at what you wrote in the mail exactly.
Did you really clearly point out that you want an account block that no longer allows the option to reopen the account?

I just went through the mails again, I said I want to close my account because of Gambling addiction and the best is the reply

" Please tell me why you want to close your account so soon here, was something wrong or something we can help with? You have a 15% Cashback offer where you get 15% back from your future deposits. You can also get 50 euros in Live Chat !"

after I said I want to be banned for gambling addiction, of course I let myself be banned and did not go for it














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Falke
Expert

[solved] Request money back from casino

23rd Jan. 2021, at 06:42 am CET#4
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BetGG wrote on 23.01.2021 at 04:41
Am just again the mails through, have said would like to close my account because of Gambling addiction and the best is the answer

" Please tell me why you want to close your account so soon here, was something wrong or something we can help with? You have a 15% Cashback offer where you get 15% back from your future deposits. You can also get 50 euros in Live Chat !"

after I said I want to be banned for gambling addiction, of course I let myself be banned and did not go for it















If your suspension was for gambling and they have a MGA license, chances are good you will get your money back.

In case of gambling addiction they have to ban you irrevocably

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Xardas
Amateur

[solved] Request money back from casino

23rd Jan. 2021, at 06:48 am CET#5
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I, Xardas , the legal owner of the account I created at WestCasino under my email address Xardas@Xardas.de , hereby declare that my financial situation is sound and that I have full control over my gaming activities and deposits.

Furthermore, I will not request or attempt to request any refunds or chargebacks in respect of any of my deposits with WestCasino. "

After answering all questions you have to confirm at the end.
I have just looked because I have also explicitly requested a block because of gambling addiction.
Must say that I never really found the store serious.

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Xardas
Amateur

[solved] Request money back from casino

23rd Jan. 2021, at 06:58 am CET#6
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Your account is currently inaccessible because you have set a self-exclusion period from self-exclusion to December 31, 9999.
You may reopen your account sooner by completing and submitting the request below.
Otherwise, you may contact Customer Support to withdraw funds from your account.

Do you understand what self-exclusion/problem with your gaming behavior means?

Do you think you have inadvertently self-excluded or reported a problem with your gambling behavior?

Do you currently feel, or have you ever felt, that spending time gambling takes precedence over important parts of your life, such as work or family responsibilities?

Have you ever felt that you lost control when gambling?

Do you accept full responsibility for the answers you give to these questions, and are you solely and completely responsible for your action to revoke self-exclusion, and do you agree to hold EveryMatrix and/or Westcasino.com harmless from any claims arising out of or in connection with your action to revoke self-exclusion?

Took the trouble to copy the questionnaire.


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Xardas
Amateur

[solved] Request money back from casino

23rd Jan. 2021, at 07:06 am CET#7
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You have agreed I do not think you get your money back, but I can also be wrong.

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B****G

[solved] Request money back from casino

23rd Jan. 2021, at 07:14 am CET#8
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Xardas wrote on 23.01.2021 at 07:06: You have agreed yes I do not think you get your money back, but can also deceive me.

Think also not, but have times a complaint filed with the MGA, because Player protection is there times really a joke, you can be locked because of Gambling addiction, after the lock you tick 4 questions and without processing time you have full access again, which makes the lock also unnecessary

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Anonym

[solved] Request money back from casino

23rd Jan. 2021, at 08:00 am CET#9
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"In addition, I will not request or attempt to request any refunds or chargebacks with respect to any of my deposits with WestCasino"

i think you can do something against such a cease and desist letter with a good lawyer.

Edit font color

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MagnusHartz
Rookie

[solved] Request money back from casino

23rd Jan. 2021, at 08:11 am CET#10
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There the way is already made something very easy...
checking 4 questions with yes is probably no act for an addict!

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