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Online Casinos in general: [solved] Query about Platincasino

Topic created on 27th Feb. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,714
Calux

[solved] Query about Platincasino

27th Feb. 2021, at 01:50 pm CET#1
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Hello everyone, since I honestly do not know where else to ask my question, I try it einfsch times here.

So I've been registered at Platincasino since 2018. Have only occasionally played there, never really had success with it, me also accordingly not verified

Now I have on Thursday evening once again deposited 50 euros and played my way up to 150. Then I thought about a payout and wanted to upload my documents first, I have all the necessary documents already available. When I then looked at my profile, I noticed that there is still my old address. (have since moved)

I have already uploaded my ID card and then wanted to adjust the address, to my surprise I could not do this manually. So I wrote to the support via mail, whether they can please Deposit my current address, because the Live Chat at the time was no longer occupied

The next morning I received a response to my ID card, since the address is different from that of my profile, I was asked for comment. The statement I have of course on again sent to the support email with the reference to my mail from Thursday and also the info that I have all the necessary documents for Verification, but do not upload them, because they would be rejected anyway, due to the deviating address. I did not want to make unnecessary work for the Platin Casino team

In the meantime, I have continued to play with the 150 euros and have arrived in the 4 digit range. Now I fear all the more for the win. Does anyone here already have experience with a change of address at Platincasino?
Can it now still come to further complications?

Thanks for reading and best regards!

This post has been translated automatically

Hidaruma
Top Member

[solved] Query about Platincasino

27th Feb. 2021, at 01:55 pm CET#2
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Calux wrote on 27/02/2021 at 13:50: Hello everyone, since I honestly don't know where else to ask my question, I'll try it einfsch times here.

So I've been signed up with Platincasino since 2018. Have only occasionally played there, never really had success with it, me also accordingly not verified

Now I have on Thursday evening once again deposited 50 euros and played my way up to 150. Then I thought about a payout and wanted to upload my documents first, I have all the necessary documents already available. When I then looked at my profile, I noticed that there is still my old address. (have since moved)

I have already uploaded my ID card and then wanted to adjust the address, to my surprise I could not do this manually. So I wrote to the support via mail, whether they can please Deposit my current address, because the Live Chat at the time was no longer occupied

The next morning I received a response to my ID card, since the address is different from that of my profile, I was asked for comment. The statement I have of course on again sent to the support email with the reference to my mail from Thursday and also the info that I have all the necessary documents for Verification, but do not upload them, because they would be rejected anyway, due to the deviating address. I did not want to make unnecessary work for the Platin Casino team

In the meantime, I have continued to play with the 150 euros and have arrived in the 4 digit range. Now I fear all the more for the win. Does anyone here already have experience with a change of address at Platincasino?
Can it now still come to further complications?

Thanks for reading and best regards!

As long as the new address is on the required doukenten, there should actually be no problems. A change of address should probably not cause any problems. Could only take a long time, since the support seems to be overwhelmed.

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Calux

[solved] Query about Platincasino

27th Feb. 2021, at 02:08 pm CET#3
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Thank you for your quick reply Hidaruma.


Of course I have my current address on the documents. I was more afraid that it would be argued that I had gambled without my address being updated and therefore they would deny a payout.

But if it's just a matter of wait and see, I'm somewhat reassured.

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Anonym

[solved] Query about Platincasino

27th Feb. 2021, at 04:02 pm CET#4
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I moved some time ago and had missed the address change in several OCs.
Was no problem afterwards via chat, even during pending payouts due to Verify.
Just resubmit all documents, should be no problems.

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Calux

[solved] Query about Platincasino

27th Feb. 2021, at 05:46 pm CET#5
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Thanks for the info, that puts my mind at ease

I also just asked again via Live Chat, they told me you would forward it. I should just upload the documents so that the change of address is also proven. Unfortunately, the chat is somehow canceled and I could not send me this by mail

Well, I have now simply uploaded all the necessary documents and will wait and see

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Calux

[solved] Query about Platincasino

1st Mar. 2021, at 06:48 pm CET#6
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Update: It all worked out in the end. I received the confirmation today
Thanks again!

Can be closed.

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Sabine
Experienced

[solved] Query about Platincasino

2nd Mar. 2021, at 08:06 am CET#7
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Nobody has liked this post so far
At the request of the TE, I close the thread.

This topic was closed

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