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Online Casinos in general: [solved] Free spins of at least 350 euros just gone - Mr Vegas (Page 3)

Topic created on 07th Jan. 2021 | Page: 3 of 7 | Answers: 60 | Views: 13,630
Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

10th Jan. 2021, at 11:29 am CET#21
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Brief Update:

At the moment, I am quite disappointed with the support, which I have actually always perceived as quite positive.

Regarding the main topic (the disappeared win), 2 mails have already been exchanged, but so far it's always been about my browser. It is clear to me that they have to check this - but the assumption is still quite absurd. They see that the initially lost free spins at JamminJars were then available again

RainbowTreasure: That annoys me the most. On Friday at about 18:00 I contacted the support regarding this. I did not receive anything. Until today, nothing has happened in this regard. Also despite repeated inquiries one is permanently only put off. I'm curious whether I get tomorrow the race paid out, or whether that does not work now again. Would not surprise me now almost more.

Conclusion: After 4 very satisfying months, I am currently quite frustrated with Mr Vegas. After all, I have paid in these 4 months almost 7,000 euros there, because I would have expected a little more commitment when problems arise.

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zillertalerradler
Rookie

[solved] Free spins of at least 350 euros just gone - Mr Vegas

10th Jan. 2021, at 05:41 pm CET#22
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DaZocka wrote on 08.01.2021 at 18:03: Okay quick update - If anyone else is having any issues at the moment with Mr Vegas.

Lt. Support was yesterday briefly nen total failure of IT with them
Have namely today also to the RainbowFridays nothing received and that should be the week actually ne tidy sum

Asked, in addition to all the other special features in the last two days, I now get that booked manually

So if someone still has problems or withdrawals hang, RainbowFridays nix received, etc. can pass on the support for (really) fast manual processing.

so I would say goodbye to the Provider so of
Such system problems do not go actually at all

Since you can really lose your nerves
Some other users, with less money will probably say nothing....
i do not want to imagine all this...

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Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

10th Jan. 2021, at 08:23 pm CET#23
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zillertalerradler wrote on 10.01.2021 at 17:41
so I would say goodbye to the Provider so of
Such system problems do not go actually garn

Since you can really lose your nerves
Some other users, with less money will probably say nothing....
do not want to imagine all this...

Dito, for me is also the absolute horror scenario. Is never happened to me before, have only read about it.

When I reloaded the slot after the abort and nothing appeared, my heart also slipped into my left trouser leg

I still do not know what the last spin might have brought on x300

I am actually only glad that I had not chosen a higher stake. Sure 350 are painful, but I do not like to imagine, I would have played the slot on 2.50 etc..


I will now wait until the middle of the week wies continues. After all, I still have not received the bonus due to me from Friday and who knows if I will get paid tomorrow. If Mr Vegas will solve the problems now, it is a certain proof of confidence. If not,... I do not want to think about it yet

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Kleinkariert
Expert

[solved] Free spins of at least 350 euros just gone - Mr Vegas

11th Jan. 2021, at 08:07 am CET#24
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DaZocka wrote on 10.01.2021 at 20:23
Ditto, for me this is also the absolute horror scenario. Is never happened to me before, have only read about it.

When I reloaded the slot after the abort and nothing appeared, my heart also slipped into my left trouser leg

I still do not know what the last spin might have brought on x300

I am actually only glad that I had not chosen a higher stake. Sure 350 are painful, but I do not like to imagine, I would have played the slot on 2.50 etc..


I will now wait until the middle of the week wies continues. After all, I still have not received the bonus due to me from Friday and who knows if I will get paid tomorrow. If Mr Vegas will solve the problems now, it is a certain proof of confidence. If not,... I do not want to think about it yet

I would not be surprised if the Race, etc. for German players would be discontinued soon. Rizk has also done the same, simply removed everything in the bonus area.

Communication in these areas would help, but that is not the strength of casinos as you could already notice more often.

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Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

11th Jan. 2021, at 11:58 am CET#25
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Kleinkariert wrote on 11.01.2021 at 08:07
I wouldn't be surprised if the Race, etc for German players would be discontinued soon. Rizk has also done the same, just removed everything in the bonus section.

Communication in these areas would help, but that is not the strength of casinos as you could notice more often.

Right.

The communication on the part of MrVegas annoys me the most in this case. I have been waiting for my RainbowTreasure since Friday. Daily I was put off one work at full speed. Today again asked: "On the weekend, no one has worked".

It's already intense how they deal with it

Especially since I received an answer to my main question by e-mail at 3 a.m. on Saturday.

It seems as if everything is pure chaos.

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Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

21st Jan. 2021, at 05:08 pm CET#26
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Update:

The disappointment sits

The edge issue with the RainbowTreasure was solved - but also took 3 days.

Concerning the actual topic, it's been 2 weeks now. 3 days ago I asked but please again to urge, but to date again nothing happened.

It apparently took a whole week until the issue was forwarded to the "responsible department"

Now, on 21.1 I got the feedback that due to Christmas there is a certain delay in processing. That is already a somewhat violent formulation.

I think that I will no longer see the money - so it would also be over for me with Mr Vegas and the entire group.

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Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

1st Feb. 2021, at 12:23 pm CET#27
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This Thursday will be 1 beaten month. Still no information about my win. According to Mr Vegas it is supposed to be Nyx. Supposedly Mr Vegas has already forwarded this to the Provider 3 weeks ago

I can not imagine with the best will in the world that such a thing takes 1 month. Multiple requests from my side always come out the same. Sometimes, when I am particularly annoying, the chat says that they pass it on again. However, that doesn't help either. I don't have to understand that, do I?

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Kleinkariert
Expert

[solved] Free spins of at least 350 euros just gone - Mr Vegas

1st Feb. 2021, at 12:41 pm CET#28
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DaZocka wrote on 01.02.2021 at 12:23 pm: This Thursday becomess 1 beaten month. Still no information about my win. Lt. Mr Vegas is supposed to be Nyx. Supposedly Mr Vegas has already 3 weeks ago forwarded to the Provider

I can not imagine with the best will in the world that such a thing takes 1 month. Multiple requests from my side always come out the same. Sometimes, when I am particularly annoying, the chat says that they pass it on again. However, that doesn't help either. I don't have to understand that, do I?

Maybe open a PAB on CM if it takes even longer. There one will certainly get to the bottom of the matter and it is not lost. As a simple player, you are always processed with low priority. So the hope I would not give up completely, are after all 350 € you are entitled to and I can imagine that such a request can take forever. Providers are usually not used to such things and usually have little staff in the department that handles such cases (if there is such a department at all).

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Anonym

[solved] Free spins of at least 350 euros just gone - Mr Vegas

1st Feb. 2021, at 12:46 pm CET#29
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Kleinkariert wrote on 01.02.2021 at 12:41 pm
Maybe times on CM open a PAB, if it takes even longer. There they will certainly get to the bottom of it and it will not be lost. As a simple player you are always processed with low priority. So the hope I would not give up completely, are after all 350 € you are entitled to and I can imagine that such a request can take forever. Providers are usually not used to such things and usually have little staff in the department that handles such cases (if there is such a department at all).

Have now but times on ne pretty angry mail ne answer received. Apparently the Provider was contacted again. Maybe it has brought something.


True, Highroller I am none. But at least at Mr Vegas I am weekly in the race at least among the top 30. I also play daily. Therefore, the priority should not now go completely against zero.

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gamble1
Icon

[solved] Free spins of at least 350 euros just gone - Mr Vegas

2nd Feb. 2021, at 02:52 am CET#30
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DaZocka wrote on 08.01.2021 at 18:58
Yes that is my biggest fear too. So I have every chat history now sent to me. And in the last one just reported massive technical problems or confirmed them. Fortunately I have the chat history now. I also contacted the support 2 minutes later.


The only thing I don't have is a screenshot of it. Unfortunately, I have not reacted in the situation, but thought a reload would solve the problem

I hope that the main issue with the win at 300 shields will be solved. In principle, they have the exact time etc. to the minute

You have to say that I am weekly in the Top30 in the race. Would not be very intelligent on the part of Mr Vegas because of the 300-400 euros now to cause discord. What else would it be with 10,000 euros, etc

Small Tip from me let OBS run the videos can delete when you have received your payout

Helps with all problems

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