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Online Casinos in general: [solved] Dreamz Casino profit rip-off

Topic created on 07th Dec. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,827
Anonym

[solved] Dreamz Casino profit rip-off

7th Dec. 2021, at 05:57 am CET#1
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Moin,

I received a winning notification from Dreamz Casino yesterday morning
Supposedly I won AirPods 3 in a daily drawing.
I directly contacted the support, which confirmed the win
Special feature: If I do not want the AirPods I can exchange them for 250 euros CASH.

That's what I did.
Have then received a reward that I had to activate.

I have then also done.

It was displayed as credit with no bonus obligation. No reference to Wager.

Wanted to withdraw it, which was denied. I would have to convert the stake x 3.

Have written to the support, what that would be for nen crap.

Jo, then actually had to convert Habe that of course not managed.

Great win because you can only thank.

Have directly opened a ticket, where it is clear with mails with pictures of the support in it that it is a cash prize and no information has been given that you have to implement.

The opposite was the case, it was black on white that it is credit without bonus.

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evopower140
Expert

[solved] Dreamz Casino profit rip-off

7th Dec. 2021, at 09:25 am CET#2
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Yes that is annoying but 250 euros with Wagger 3 is times absolutely the hammer

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Anonym

[solved] Dreamz Casino profit rip-off

7th Dec. 2021, at 12:07 pm CET#3
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Supposedly there was no conversion on my win. This was for a previous deposit. And that was already long completely gambled away to the last cent. It's just another ridiculous scumbag casino.

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Falke
Expert

[solved] Dreamz Casino profit rip-off

7th Dec. 2021, at 12:10 pm CET#4
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Headi1983 wrote on 07/12/2021 at 12:07 PM: Supposedly there was no conversion on my win. This was for a previous deposit. And that was already long completely gambled away to the last cent. It's just another ridiculous scumbag casino

At many Curacao casinos you also have to convert each Deposit three times. I also find cheeky, but so it will have been with you. The casino will have treated the 250 euros as a deposit

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Anonym

[solved] Dreamz Casino profit rip-off

8th Dec. 2021, at 08:40 am CET#5
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It's just an impertinence that it is declared as a cash payment.
The support has forwarded the request to the respective office.

I was told that there was still a bonus open. I looked again. I always take screenshots.
I can even prove that this bonus was already closed.

The support ignores me just currently, or stalls me.

I think nothing positive will come anyway.

I just wish that such stalls are sanctioned hard and they are best directly withdrawn the licenses.

In any case, I have forwarded everything to a dispute resolution body and the Malta Gaming Authority.

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Anonym

[solved] Dreamz Casino profit rip-off

8th Dec. 2021, at 05:39 pm CET#6
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So quick update:

Instead of giving me an answer through support, they just locked my account....

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Anonym

[solved] Dreamz Casino profit rip-off

9th Dec. 2021, at 12:30 pm CET#7
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Really intense.

That's no way to retain customers.

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Anonym

[solved] Dreamz Casino profit rip-off

10th Dec. 2021, at 08:34 am CET#8
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Update
Yesterday evening I received an unexpected mail. In it, they sincerely apologized to me and informed me that they credited me the win without bonus conditions.

Sometimes it brings something if you remain persistent. Of course, I complained again and apparently reached someone who took care of the whole thing.
I finally had all the mails.

Or it was because I sent everything to the Malta Gaming Authority.

No idea.

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M****l

[solved] Dreamz Casino profit rip-off

10th Dec. 2021, at 08:52 am CET#9
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After Headi1983 has successfully received his payout, I will close the thread and mark it as solved.



This thread was closed

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