Online Casinos in general: Sol casino 50% sports bonus fuck up / arbitrary terms and conditions

andjoker wrote on 23.08.2023 at 00:20: My experience just now with SOL

Sol casino was until just one of my favorite providers, always received fast payouts and otherwise never had problems but now my opinion has changed and will probably close my account there. Something so unfair in my eyes!
It's about the 50% sports bonus I have 51 € deposited and 25.5 € bonus received.
In the terms and conditions said the bonus must be converted 5 times to 1.5 minimum odds and 3 combination.
The real money bet was lost, the bet with the bonus I won ( 179 € )
Well then I made more bets and started the wagering. At about 130 € bet but still stood at credit no turnover progress... well I thought question I the Live Chat (premium customer live chat 😄)
Thereupon I received the answer that I would have to convert 179€ so that the bonus is converted. All right, I thought, let's go. Today made more bills and also hit 2 bills so that I am now at about 430 €.
After the betting evaluation I looked again at bonus still no progress...?strange I thought so again in the live chat... then I get the answer it can only be converted with real money, that is, I would have to Deposit another 179 € real money and put this... okay I thought annoying but okay.... in the next sentence they then mentioned in passing that I can pay out max. X2 of the bonus amount, ie 25.5 bonus x.2 =51 €. Wtf?!?!? I am from all clouds fallen! I have never read anything about max conversion at Sol. I told her that in the bonus conditions was never to read something like that, I always remember to have read only turnover = x5 or x7.
I have asked 3 times that they send me the link to the bonus conditions and I read through. I received the answer that is not in the conditions, which has now told me in the live chat and that should be enough. Thereupon I asked them to forward it to the VIP manager to reconsider this decision because I am a good customer who pays several hundred euros a month there, just because it is not in the conditions I can not accept it and they lose me otherwise as a customer (as I said at SOL I have never read what about max conversion and at X2 I would never mals the bonus claimed) I find it ne impudence, unacceptable. Really ridiculous.
I am speechless at any other reputable Provider would be my balance now real money and withdrawable. Such unfair conditions I usually know only from bad providers, but from Sol?!?
Now I had finally had some success with sports betting and then something like this. I hoped for goodwill and at least a Concession since I usually deposit this amount monthly in a few days there but mostly always play in the casino. Well that's it for me with Sol after more than 2 years. Am so p**sed.


Here is the live chat transcript:
SOL Casino PREMIUM



Premium manager Alisa
Support Agent

Decide how you want to contact support:
Live chat in German. That our support uses Google Translate

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Premium manager J

Hello, how can I help?
Good morning, I have now made at least 4 bets but there is no progress in bonus turnover ?

The turnover should already be almost reached, can you please check this

Premium manager J

Andreas, good to see you! You have activated the weekly SPORT RELOAD BONUS. The bottom line is that it is divided into real and bonus credits. For real money you can bet a value of 7, and for the bonus credit you can increase the bonus amount. Please note that if you increase the bonus credit, the wager remains unchanged.
Unfortunately, I did not fully understand this. How much € do I have to bet the currently?

7 times the deposit ?

7 *50 = 350€ =Bonus unseeded

Is that correct ?

Premium manager J

You need to place bets in the amount of 179 euros to complete the wagering of the bonus.
Andreas
Ahsoo that's not much about 57 € left

Super thanks for your help

Premium manager J

You are welcome! I was happy to help! If you have any other questions, feel free to contact us again. 😊

Andreas

Yes thank you I will do have a nice day

You have rated our customer service as good....

You have left the following comment: Very helpful

You have closed the chat.

22:42

Decide how you want to contact the support:
Live chat in German. That our support uses Google Translate

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Premium manager Alisa 22:42

Hello, how can I help?
Hello again, I was this morning already once in livechat because of my turnover of the sports bonus. I should convert 179€ so that the bonus is converted that I have now done. Why is it not yet real money? How much should I still convert according to their staff it is 179€ = 25€ times 7

Premium manager Alisa 22:45

Andreas, the bonus must be bet with real money, bets on Bonus money only affect the amount of the bonus. Only expressions of 3 events are eligible for betting. The minimum odds for an event are 1.5.

At the moment all bets were made with bonus funds.

Andreas

What does this mean how do I implement this now?

What does it mean that I have to bet 179 real money so that the bonus is in real money?

Premium manager Alisa 22:48

Yes, that is correct. The maximum win from the bonus is X2, Andreas.

Andreas

What does it mean ?

The maximum win from the bonus is X2 on what amount ?

Premium manager Alisa 22:50

The amount of the credited bonus was originally 25.50 €, accordingly, the maximum profit amount is 51 €.

Andreas

Seriously ?

Premium manager Alisa 22:52

Yes, this is correct information.

Andreas

I am learning this now, this morning they told me that I have to convert 179 then it is real money now I finally got lucky at sports betting and they say I can only withdraw 51€? Where are the conditions that can not be, the conditions said either 5x or 7x to 1.5 convert then it is real money. I find this unacceptable! I deposit every month several hundreds of euros! I am a very good customer. I ask you to forward this to the manager. Otherwise I will not deposit a cent more close my account with them

Please send me the conditions there was never what of X2 always only 5x to 1.5 convert. I am mega disappointed

Premium manager Alisa 22:55

These are the conditions for the bonus. When you wager the bonus, the maximum amount of the wins is 51 euros.

Andreas

As I said please send me the link of the conditions

Please forward this to the VIP manager. Otherwise you will lose a TRUE customer who deposits several hundreds of euros every month.

Premium manager Alisa 22:57

I have told you the current conditions for the bonus.

Andreas

I have already accepted the bonus more often and also already successfully implemented the same bonus and it was not X2

But I would like to read the conditions myself

Madness I really expected more from Sol

?

Premium manager Alisa 23:02

Stand by for the chat and check the information.

Andreas

You want me to stand by for the chat? I asked that you send me the link to the bonus conditions!?

Great how to deal with premium customers

Premium manager Alisa 23:06

Thank you for waiting. The maximum bet is not listed on the website. In the chat I provided you with information about the condition.

Andreas

So I can withdraw from my current balance only 51€ but still have to deposit and wager 179€

No thanks that wasa

No thanks, that's it. That is unfair. With any other provider, I would have now successfully implemented the turnover and could now pay out the credit.

Premium manager Alisa 23:10

These are the conditions for this bonus.

Andreas

Therefore, for the last time, please direct the entire chat to a VIP manager who is able to accommodatingly understand my situation. With any other provider it would now be real money and am mega shocked that with my previous "favorite provider" Sol it is not so

Laughable here it is not about hundreds of thousands of euros but 430 €. After giving me misleading information on the part of livechat. All right thanks for nothing

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slotliebe89 wrote on 23.08.2023 at 19:03: Max win= 2x bonus amount sounds absolutely wrong and arbitrary, especially if this is not to be read in any bonus conditions on the homepage.

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Donnie wrote on 23.08.2023 at 05:45: As far as I know Guru only handles complaints that have to do with slots or live casino. Had also once because of sports betting on a Curaçao site to the turned and directly get the answer that they can not take such things and process. You can still try. Find many sports betting Bonuses in Curaçao stalls have funny and unfair conditions. Pretty cheeky of Sol not to find a reasonable and customer-friendly solution. X2 is ridiculous, no one would use the bonus for something like that

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