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Online Casinos in general: Slotty Vegas question

Topic created on 11th Mar. 2019 | Page: 1 of 1 | Answers: 6 | Views: 2,871
Falko
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Slotty Vegas question

11th Mar. 2019, at 07:02 pm CET#1
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Is that always the case in this casino, that you have to pay a 10% fee on top of the withdrawal amount? I had registered last week in the casino, just made my 3rd Deposit there and then bissel what won. Now my first withdrawal requested 60 euros and then an additional 6 euro fee was deducted so 66 euros away. No matter what I would have chosen as a withdrawal method everywhere 10% fee was there. The structure of this page I like well, even that you can delete Bonuses here prematurely but this fee is lousy. Also the Verification is difficult there, what they want to have everything for it.

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Christoph
Experienced

Slotty Vegas question

11th Mar. 2019, at 11:03 pm CET#2
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In December I had withdrawn 180€ at SlottyVegas. I was not charged any fees there. The note at the withdrawal that they charge 10% fee is, I think, new

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Falko
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Slotty Vegas question

11th Mar. 2019, at 11:20 pm CET#3
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Christoph wrote on 11/03/2019 at 23:03: In December I had paid out 180€ at SlottyVegas. There I was not charged any fees. The note at the withdrawal that they charge 10% fee is, I think, new


Quite possible that they have changed it only recently and there was not this withdrawal fee before. Can you look at it now at Slottyvegas. 10% is much too high and that for each withdrawal. I knew it at some casinos so that the first withdrawal in the month is free of charge and for each further withdrawal in this period a fee must be paid but so high fees as there, I had to pay elsewhere never.

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Christoph
Experienced

Slotty Vegas question

12th Mar. 2019, at 07:50 am CET#4
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Falko wrote on 11/03/2019 at 23:20

Quite possible that they have changed it only recently and there was not this withdrawal fee before. Can you look at it now at Slottyvegas. 10% is way too high and that with every withdrawal. I knew it at some casinos so that the first withdrawal in the month is free of charge and for each further withdrawal in this period a fee must be paid but so high fees as there, I had to pay elsewhere never.

The new fee at SlottyVegas for withdrawals is really too high. LVBet, for example, charges a fee for the second withdrawal in a week - a practice that I also find annoying. I would rather understand if they charged a fee for some withdrawal methods. But to charge a 10% fee for every withdrawal is very customer unfriendly.

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Pagani
Rookie

Slotty Vegas question

12th Mar. 2019, at 09:45 am CET#5
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Good morning,

i cashed out yesterday and there was no fee. What bothers me much more is this mail I got. About 2 hours after it said that the withdrawal was successfully processed, and there I have no desire to it because it goes too far in my opinion.

My name is Puneet from the Verification team here at SlottyVegas Casino.

As a betting operator licensed and regulated by the Malta Gaming Authority (MGA), we have a licensing obligation to know that the source of the funds that customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.

We do appreciate this may be the first time you have been asked this question, but it is a clear licensing requirement from the MGA and part of EU legislation. SlottyVegas is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.

What we would require in this regard is the following:

- A statement noting your primary source of income - ex: Salary / Investments / Inheritance / Savings / etc

- Documentation evidencing your stated Source of Funds from which Casino deposits stem - ex: Bank account showing incoming salary credits / Dividends from investments crediting your bank account / Transfer of inheritance funds / etc

I thank you in advance for your co-operation and do not hesitate to contact me should you have any questions.

Regards,

Puneet
SlottyVegas Verification team

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Anonym

Slotty Vegas question

12th Mar. 2019, at 02:45 pm CET#6
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It's fine if they want/need to know if you're playing yourself into ruin

10% fee is hard. i hope this is not real

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Pagani
Rookie

Slotty Vegas question

12th Mar. 2019, at 03:10 pm CET#7
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I see it differently. My incoming salary is none of their business. What comes next? He decides whether I play myself into ruin? In order to decide whether I can afford it, I would have to disclose my complete monthly expenses. Just because I have reached a certain amount of payouts. I don't play there anymore, and I could imagine that this is exactly the purpose of the well-intentioned care

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