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Online Casinos in general: SlotsMillion Money Train 2 bug, problems please help ;((

Topic created on 04th May. 2021 | Page: 1 of 5 | Answers: 47 | Views: 9,744
ramb00
Amateur

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 09:38 am CEST#1
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Hello all,

the following:

i bought a 5€ buy ( so 500€ ) money train 2 bonus. Just when the bonus was about to go off, the connection to the slot broke.
When I went back in, 500€ was gone, but no bonus.

In my bet history you can see clearly that 500€ went off, but 0€ win ( because already the Scatter give a MINIMUM each 1x so 3x for the bonus )
So 0x is impossible (I hope you understand what I mean, the bonus scatter - at least 3 - become yes when it goes to the multiplier.

I have contacted SlotsMillion, Felix wrote me that he can not see any error?
I mean the screenshot from my bet history clearly shows that something is wrong.

500€ is not a small amount of money, either they should somehow collect the bonus or "refound" it

Screenshot attached

Can someone from GJ help me? ((

ramb00

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ramb00
Amateur

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 09:43 am CEST#2
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Addendum :

Felix from support still thinks that I should not get upset and it can happen with gambling that you have 0€ outcome... I'm really going crazy, he does not understand that it is technically not possible with MoneyTrain 2 and thinks I'm upset why the slot has not paid

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upola
Legend

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 09:51 am CEST#3
2 Likes

Liked this post: Avatar von ramb00 ramb00, Avatar von Xardas Xardas
There you see once again that the support has little idea.
As you write yourself, you can not go out with 0 euros in the game.
Already written an email.

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DerHamburger87
Top Member

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 09:54 am CEST#4
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Well, I can not help you but first agree.
Of course there are providers with Bonuses where you no longer see the bonus visually when you disconnect to restart the game and only get the bonus win in the "background" on your balance.
However, 0x multipliers in the bonus round at Money Train 1/2 are technically not possible.
I would send another email to slotsmillion.com and contact one of the GJ moderators, because €500,00 is a lot of money.
Wishes che you good luck

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ramb00
Amateur

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 10:07 am CEST#5
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I have now sent out an email with a detailed description and screenshot.
I have often lost a lot of money, but was always nice and never ran after my losses or the like.

But to tell me 4-5 I should accept it, because losing is part of gambling although I have said several times that I would be satisfied even with 3x but 0€ is not possible has really brought me to the white heat

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slotliebe89
Elite

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 10:35 am CEST#6
1 Like

Liked this post: Avatar von ramb00 ramb00
That a 0€ win is not possible with Money Train is of course true. So it seems that the free spins feature was simply not triggered. A refund of the $500 seems easiest and I'm sure the GJ team will help clarify.

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wettibernd
Expert

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 11:07 am CEST#7
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Just scroll down to the people of the GJ-Team and write a PN to Julian or Caro, I think they will clear it up quickly.

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test45
Amateur

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 12:54 pm CEST#8
1 Like

Liked this post: Avatar von ramb00 ramb00
I had a few months ago, so a similar problem that a medium-sized win in a Netent game has not been booked to the account, after long discussions, I was credited after a few days the amount again, although it was clear to see in the game ...but SlotsMillion and also currently Platincasino have massive problems, again and again game crashes, so I would generally advise against playing there currently or to use Feature Buy, and do the Rambo, even if it would only be 20 euros!

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XXLEONIDASXX
Top Member

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 01:48 pm CEST#9
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Boom has had massive problems lately. Constantly disconnected. Simply logged out in the middle of the game.
Have thereby also lost money or win was not booked to me and the support was just as incompetent and as only back and forth but problem was not solved.... Have in the end shit on the money... Were 125€ that were not booked to me.

I don't know how it is now with Boom if such problems still occur since I don't play there anymore. However, there were these problems not fad first time.

I hope you can clear the problem with Slottsmillion and get your 500€ back or the win from the buy

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ramb00
Amateur

SlotsMillion Money Train 2 bug, problems please help ;((

4th May. 2021, at 04:14 pm CEST#10
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Thank you, Caro has already answered me... am curious what happens. Actually, the thing is obvious to me, but let's see. Will keep you up to date

VG

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