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Online Casinos in general: Slotsmillion drags out verification on purpose

Topic created on 22nd Mar. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,909
Sunglassesatnight

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 07:37 pm CET#1
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Hello,
First of all nen happy Hallölle in the round...
I signed up about 10 days ago at SlotsMillion and have now made a small payout after 2 (now 3) deposits.

payout made on Thursday a week ago, Monday came then Verification required (ok, no problem knows one yes)...I've made a day later...then until today was nothing of my documents checked (sporty!).
Today then no longer want to wait, then original in livechat I should upload everything as a pdf except for the perso is so ok (huh??).
Ok harassment goes off....hab then everything on pdf made...go in livechat and answer is...address ok,bank not(aufeinmal no more account statement is enough)
I should but please online bank pdf make...I ok make ik but loose (waiting time in chat 35min.before 15min.), have nothing else before more today than digital conversion machines to use.
So made...in livechat (waiting time this time humane 7min.) Hey Sydney I did it the way you want, can you please approve?
Sydney says original I have my account number blacked out ????!!!???....which is not true....it is even 2x(!!!!)clearly legible in the pdf....he now passes this on to the finance department...Asooo ähhhmmm unfortunately they do not work (Laaaaiiiderrr no, laaider not at all) on we...so before Monday no one cares about it...means I'm waiting now again that something is clarified which is not to be clarified because, as previously written pure harassment, my payment I have blocked no idea what they have of it...


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kyosuma
Experienced

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 08:55 pm CET#2
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So first of all, your way of writing is disastrous I had to read it 3 times....
And that SlotsMillion is holding out is unusual, I have only good experience with the casino.

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Kleinkariert
Expert

Slotsmillion drags out verification on purpose

22nd Mar. 2019, at 09:06 pm CET#3
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kyosuma wrote on 22/03/2019 at 20:55: So first of all, your way of writing is disastrous I had to read it 3 times....
And that SlotsMillion what to stall is ehr unusual, have only good experience with the casino

Stalling maybe not, but veryrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr slow are compared to others. Paying out there always takes ages, Monday put and next Monday in the evening it was approved (in the Live Chat I then want to lock me because of this and they wrote that otherwise pay out faster and do not know what happened there, yes exactly, I'm not the only one who has made this experience there).

Can only advise against it, they are always slow, the working hours with them are probably from 8 o'clock in the morning to 10 o'clock, then a break and 14 o'clock to 16 o'clock is diligently continued to work ... speak every 15 minutes, a staff member descends and processes the payout requests of the last week

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SlotsMillion
Rookie

Slotsmillion drags out verification on purpose

25th Mar. 2019, at 08:33 am CET#4
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Good morning to you all

Both Sunglassesatnight and Kleinkariert, would you mind sending me your respective username at SlotsMillion so I can investigate internally what could have possibly slowed down the processes with your accounts?

FYI, our current Support Agents working hours are: 9AM - 11PM CET, Monday to Sunday. Although we already have added more agents to the team in the last few months, we also aim to extend their time frame soon in the future.

Happy Monday!

Thomas - SlotsMillion.

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