Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Slot Magic & Jokerstars - Error Message Multiple Provider

Topic created on 07th Apr. 2023 | Page: 1 of 1 | Answers: 4 | Views: 3,335
XxGameBoyxX
Rookie
Hello together,

i have a problem for a long time with SlotMagie and also with Jokerstars.

I Deposit money or accept a bonus offer, then I click on a game and get the error message: Oops, you are already playing at another provider.

However, I definitely don't do that.
I am also logged out of apps, etc.

I also regularly delete cookies and caches and use different browsers.

I just can't get the error message to go away.

The support is not very helpful...
Support: Log out from other game providers and clear your cache, then please wait half an hour until you log in again.

I get the answer 3 times a day.

I really don't know what to do anymore and I only have this problem with these providers.

Does anyone here maybe a solution for me?

Thank you for your help.

This post has been translated automatically

Andre
Expert
Moin GameBoy,

unfortunately I don't have a solution for you, but people report this problem here from time to time. This is still a teething problem, which is also associated with the LUGAS system. Here, for example, users describe similar problems.

Maybe a user has found a trick to help somehow, I don't know one yet.

This post has been translated automatically

XxGameBoyxX
Rookie
Thank you very much.

In the meantime I was able to fix the problem myself and it was quite tricky.

It was due to the Tipico Games app.
- It is not enough to log out of the Games account.
You have to click on Manage Tipico Accounts and log out.

(Even if you delete the app data and cache it did not work)

Very cumbersome but at least I now know what it has always been.

Greetings

This post has been translated automatically

Donnie
Elite

XxGameBoyxX wrote on 08.04.2023 at 11:42: Thank you.

In the meantime I was able to fix the problem myself and it was quite tricky.

It was due to the Tipico Games app.
- It is not enough to log out of the Games account.
You have to click on Manage Tipico Accounts and log out.

(Even if you delete the app data and cache it did not work)

Very cumbersome but at least I now know what it has always been.

Greetings

Yes Tipico has somehow always to do with it, annoying it is anyway

This post has been translated automatically

Falke
Expert

Donnie wrote on 08/04/2023 at 12:00 PM:

Yes Tipico somehow always has to do with it, annoying it is anyway

Could almost speculate if Tipico makes it so hard on purpose so you can't play at any other sites anymore.


Most will have no idea what is going on and think that they just do not have the problem at Tipico and then continue to play there.

You should almost inform the authorities so that they take a closer look.

This post has been translated automatically

Hot Topics18th Oct. 2024 at 05:48 am CEST

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately