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Online Casinos in general: Simsinos annoys me

Topic created on 29th Sep. 2024 | Page: 1 of 1 | Answers: 13 | Views: 806
nightforce1979
Experienced

Simsinos annoys me

29th Sep. 2024, at 09:28 am CEST#1
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Hello!

never really had any problems until recently.

received a €10 loyalty bonus (for level 5). Lost at Aviator. Balance 0


1-2 minutes later I deposited 30€ with 100% wagerfree - and now the support is annoying me all the time that my 10€ bet at Aviator was placed during the wager free.
that was definitely NOT the case. i can prove everything.

>>Upon reviewing your player account, we noticed that you made a bet of €10.00 on 2024-09-25 at 19:09 UTC while claiming your 100% wager-free bonus from your Cashsier.


Well, I should have waited longer, but canceling my win is just cheeky and wrong

your opinion?

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gamble1
Icon

Simsinos annoys me

29th Sep. 2024, at 03:04 pm CEST#2
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If you don't have to cancel anything manually, I don't actually see any errors here in the order you described
Which group does the store belong to?

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Simbda
Top Member

Simsinos annoys me

29th Sep. 2024, at 03:25 pm CEST#3
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gamble1 wrote on 29.09.2024 at 15:04: If you don't have to cancel anything manually, I don't really see any error here in the order you described
Which group does the store belong to?

Starscream Limited

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gamble1
Icon

Simsinos annoys me

29th Sep. 2024, at 03:27 pm CEST#4
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So the old Gammix stores that have always been a little bit crazy....

The only thing that helps is to contact the support again with the facts and ask for a new clarification

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nightforce1979
Experienced

Simsinos annoys me

29th Sep. 2024, at 08:13 pm CEST#5
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thank you!

otherwise i think the group is great, where else can you get free spins wager free every week. or even 100 or maybe even 200 wagerfree without max cashout.


But this time, as I said, I don't get it. I contacted support by email and they sent me the same answer twice without reading my statement.

I know the issue - never mix old and new money - and I even "destroyed" the last 6 cents with BoD or LoD - so that the balance is perfectly at 0.0000 BEFORE I Deposit new money.
and they still take me for a fool. but let's see, maybe support will relent. They are probably hoping that I will lose my 30€ deposit balance (which came back automatically without a bonus) before they sort it out. But I have to be firm, I'm not giving away a win of almost 90€


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zocker0815
Top Member

Simsinos annoys me

29th Sep. 2024, at 08:31 pm CEST#6
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nightforce1979 wrote on 29.09.2024 at 20:13: thank you!

otherwise i think the group is great, where else can you get free spins wager free every week. or even 100 or maybe even 200 wagerfree without max cashout.


But this time, as I said, I don't get it. I contacted support by email and they sent me the same answer twice without reading my statement.

I know the issue - never mix old and new money - and I even "destroyed" the last 6 cents with BoD or LoD - so that the balance is perfectly at 0.0000 BEFORE I Deposit new money.
and they still take me for a fool. but let's see, maybe support will relent. They are probably hoping that I will lose my 30€ deposit balance (which came back automatically without a bonus) before they sort it out. But I have to be firm, I'm not giving away a win of almost 90€



ok funny casino never heard of it i always celebrate extremely when such scumbags make such wind with less than 100€, if something like that happened to me i would have deposited something there last xD

PS ok that yes listed here then ask here in the gamblejoe team they can help you there

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Malganes
Top Member

Simsinos annoys me

29th Sep. 2024, at 09:25 pm CEST#8
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zocker0815 wrote on 29.09.2024 at 20:31:
ok funny casino never heard of it i always celebrate extremely when such scumbags make son wind at under 100€, if something like that happened to me i would have deposited something there last xD

PS ok that yes listed here then ask here in the gamblejoe team they can help you there

Simsinos is not listed here and will definitely not be included here, because this casino is illegal. I don't know what makes you think that? Unfortunately, there's nothing GJ can do about it.

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MisterL
Expert

Simsinos annoys me

29th Sep. 2024, at 09:40 pm CEST#9
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vpn as with kimjong pjun

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Hanshanshans
Elite

Simsinos annoys me

29th Sep. 2024, at 09:46 pm CEST#10
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Malganes wrote on 29.09.2024 at 21:25: Simsinos is not listed here and will definitely not be included here, because this casino is illegal. No idea how you came up with that? Unfortunately, there's nothing GJ can do about it.

It's quite possible that GJ can help after all. Of course, Simsinos is not listed here. Support may still be possible. A few months ago I had a problem with LocoWin, which is also a former Gammix company. There's still a contact person there.

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zocker0815
Top Member

Simsinos annoys me

29th Sep. 2024, at 09:54 pm CEST#11
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Malganes
Top Member

Simsinos annoys me

29th Sep. 2024, at 09:55 pm CEST#12
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Hanshanshans wrote on 29.09.2024 at 21:46:

Is quite possible that GJ can help after all. Sure, Simsinos is not listed here. Support may still be possible. Had a problem with LocoWin a few months ago, it's also a former Gammix shop. There's still a contact person there.

Good to know that someone from the GUTS team may be able to help if you have problems with the former Gammix sheds. Let's keep our fingers crossed that GJ can help the TE.

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nightforce1979
Experienced

Simsinos annoys me

1st Oct. 2024, at 08:10 pm CEST#13
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Unfortunately no response to my last email for almost 3 days *sigh*

Is anyone from GJ reading along? Would of course be great if there is a short way. If necessary also askgamblers or casinoguru.
But I think askgamblers in particular is relatively unhelpful with something like this

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nightforce1979
Experienced

Simsinos annoys me

8th Oct. 2024, at 05:34 pm CEST#14
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can be closed. unfortunately no solution, they are completely lost and always send me the same answer that my 10€ bet was used in the bonus. which is simply wrong.

when I asked them to send me the logs with timestamp (which I can even see in my account) they replied "we can't".

Too bad, in the future make a bow around the booth for depositors

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Julian
Elite

Simsinos annoys me

9th Oct. 2024, at 12:17 pm CEST#15
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The thread will be closed at the request of the thread creator.

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