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Online Casinos in general: Self-lock - connection to Oasis

Topic created on 08th Feb. 2022 | Page: 1 of 4 | Answers: 38 | Views: 10,120
Fuzzl

Self-lock - connection to Oasis

8th Feb. 2022, at 12:24 pm CET#1
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Hello all,

i have a question for you about how to proceed

I have applied for a self-blocking license at StarGames, which Stargames currently claims to be without a connection to Oasis. This is probably due to the fact that the application for the license has not yet been completed. Since there is absolutely nothing like that listed on the self-lock page, I just wanted to close the account for three months. Somehow, and I don't know why, I became skeptical and wanted to know how it really is with the lock

Anyway, they had then confirmed to me that this self-lock is not associated with Oasis, but a recording of self-locks probably occurs after licensing. On explicit inquiries like whether existing(!) self-locks are subsequently entered into Oasis, they don't really react. I have the feeling that they don't know how this works. In any case, it doesn't seem to be completely impossible

Anyway; what I want to get at: I absolutely do not want an Oasis lock with the temporary closure of the account! When I then told StarGames to please lift the block, all I got was something like: you can only request the lifting in 90 days. I contacted them again, felt an hour after the closure, and it is obviously a misunderstanding, which leads with the final licensing to a step that was not and is not intended. At least that's how I ultimately interpret the statements...or must assume. Transparent information design seems to be somehow a foreign word here..

Does anyone here have more idea of the procedure or of Oasis and the connection to Online Casinos?

Best thanks and many greetings

This post has been translated automatically

Stromberg
Legend

Self-lock - connection to Oasis

8th Feb. 2022, at 12:41 pm CET#2
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It's really difficult to find an answer quickly..
If you look at the information at oasis, you will find on the one hand the list of who all must join oasis, there are also providers of casino games, etc. on it
On the other hand, when it comes to the application for the providers to be included, the permission to operate the game of chance is to be added, and this does not exist in principle yet (except perhaps in Schleswig Holstein, do not know if that is still current).

In your case, the thing is that no matter how logical your reasoning seems now to want to revoke the block, the Provider can not do that. Once you have blocked yourself, he is not allowed to lift the block, no matter what reason you give him...

What might help you: if you block yourself at Oasis, you can only select 3 months block, according to their FAQ
That means, even if your ban was reported to Oasis after the license was granted, the period would have already expired and you would have to apply for the ban in the worst case... At least that's how I would understand it...

In any case, the current situation is once again completely unsatisfactory😂

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t****o

Self-lock - connection to Oasis

8th Feb. 2022, at 12:51 pm CET#3
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To my knowledge, no casinos are connected to OASIS yet.
Reason: no licenses have been issued yet.

Here is an overview from Cona of everything that is connected to OASIS so far:

https://www.gamblejoe.com/forum/online-casinos/allgemeines/oasis-sperrdatei-267469/#p267545

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StarGames_Official
Experienced

Self-lock - connection to Oasis

8th Feb. 2022, at 02:19 pm CET#4
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Fuzzl wrote on 08.02.2022 at 12:24 pm: Hello everyone,

i have a question for you about the further procedure

I have applied for a self-blocking license at StarGames, which Stargames currently claims to be without a connection to Oasis. This is probably due to the fact that the application for the license has not yet been completed. Since there is absolutely nothing like that listed on the self-lock page, I just wanted to close the account for three months. Somehow, and I don't know why, I became skeptical and wanted to know how it really is with the lock

Anyway, they had then confirmed to me that this self-lock is not associated with Oasis, but a recording of self-locks probably occurs after licensing. On explicit inquiries like whether existing(!) self-locks are subsequently entered into Oasis, they don't really react. I have the feeling that they don't know how this works. In any case, it doesn't seem to be completely impossible

Anyway; what I want to get at: I absolutely do not want an Oasis lock with the temporary closure of the account! When I then told StarGames to please lift the block, all I got was something like: you can only request the lifting in 90 days. I contacted them again, felt an hour after the closure, and it is obviously a misunderstanding, which leads with the final licensing to a step that was not and is not intended. At least that's how I ultimately interpret the statements...or must assume. Transparent information design seems to be somehow a foreign word here..

Does anyone here have more idea of the procedure or of Oasis and the connection to Online Casinos?

Best thanks and many greetings

Hello Fuzzl,

Here is an overview of how it looks at the moment and what happened and can / will happen in your case.



  • At the moment we are not yet connected to OASIS. This has several reasons, which we have explained here and here earlier.

  • Nevertheless, we continue to follow all the rules of the State Treaty on Gambling, which we can technically comply with on our site.

  • This means that you can only select the periods prescribed by the GlüStV 2021 for your self-blocking, and unblocking your self-blocking works the same way as if we were connected to OASIS.

  • For this reason, we are not allowed to process your request before the expiration of your ban.

  • Existing self-locks that are still active during the time we are allowed to connect to OASIS will also be introduced into OASIS.



We hope that the above points answer your questions. If anything is still unclear, please contact us at any time at spielerschutz@stargames.de

This post has been translated automatically

Fuzzl

Self-lock - connection to Oasis

8th Feb. 2022, at 02:24 pm CET#5
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Thank you very much for the feedback! The last point answered my somewhat detailed question above. Why isn't this mentioned transparently on the site? At no point did I have any intention of putting up with this blanket block. If I had known that, I would never have applied for the block. The situation is completely(!) unsatisfactory... I just wanted to close the account temporarily.

Why are existing data forwarded and not just the self-blocks placed after the license is issued? I did not explicitly agree to this

Edit: word adjusted.

This post has been translated automatically

R3hab
Elite

Self-lock - connection to Oasis

8th Feb. 2022, at 02:49 pm CET#6
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Fuzzl wrote on 08.02.2022 at 14:24: Thanks for the feedback! The last point answered my somewhat lengthy question above. Why is this not transparently mentioned on the site? At no point did I intend to put up with this blanket block. If I had known that, I would never have applied for the block. The situation is completely(!) unsatisfactory... I just wanted to close the account temporarily.

Why are existing data forwarded and not just the self-blocks placed after the license is issued? I did not explicitly agree to this

Edit: word adjusted.

Really? have read the terms and conditions, which have confirmed with a click?

But StarGames could have communicated better and with what it is related
At xtip my account was closed because of Oasis... Cool now I know that awaits me at StarGames also.

Since they now already go according to the rules of the German set and the Oasis, should I not get my Deposit back from you?
Just like that close account
Where are we here, Wild West?
Haha

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Fuzzl

Self-lock - connection to Oasis

8th Feb. 2022, at 02:58 pm CET#7
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If you justify it with the terms and conditions, I can only agree with you. I should have looked before. There is indeed a corresponding entry regarding Oasis. Nevertheless, such a non-transparent communication leaves me speechless.

Especially since the terms and conditions, as they are listed, also do not correspond to the truth:

11.10. The self-lock can only be lifted after the initial period has expired. The cancellation can only be requested in writing to the customer service by sending an e-mail to hilfe@StarGames.de , via Live Chat or by mail. The company is obliged to forward the request to the player blocking system OASIS. Unblocking of the player will become effective 7 days after the date of the positive decision of the OASIS system.

If the company is obliged to forward this information, then this should happen immediately. It seems that licensing does not play a role here, or have I overlooked the associated condition?

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Fuzzl

Self-lock - connection to Oasis

8th Feb. 2022, at 03:08 pm CET#8
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I'm actually just annoyed that I have to put up with a bureaucratic effort due to lack of communication if the connection to Oasis should take place within the next three months. This was not even planned at any time..

This post has been translated automatically

StarGames_Official
Experienced

Self-lock - connection to Oasis

8th Feb. 2022, at 03:22 pm CET#9
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Fuzzl wrote on 08.02.2022 at 15:08: It really just bugs me that I have to put up with red tape due to lack of communication when the connection to Oasis should be done within the next three months. At no point was this even remotely planned...

Thank you for your feedback. Of course we understand that it is not ideally presented and communicated at the moment

We are working on making it more transparent on the self-lock page as well as in our FAQs

This post has been translated automatically

Fuzzl

Self-lock - connection to Oasis

8th Feb. 2022, at 03:31 pm CET#10
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Against this sole background, is there absolutely no possibility of lifting the self-lock? Is it foreseeable when the license will be issued? I certainly shouldn't be the only one who has to deal with this question now...especially since you already admit yourself that the communication is not flawless

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