Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Scam: Lapalingo cashout denied. 7350€

Topic created on 20th Aug. 2018 | Page: 1 of 4 | Answers: 31 | Views: 14,558
derbastiii1

Scam: Lapalingo cashout denied. 7350€

20th Aug. 2018, at 11:55 pm CEST#1
0 Likes

Nobody has liked this post so far
Good evening guys / gals,

on 18.08.2018 around 16 clock I paid 150€ into the online casino Lapalingo with the Bonus Code Special200 thereby I received an account balance of 450€.
So after almost 12 hours I have finally converted the 35x Wager and continued damp-happy hingambelte before me, also bets afterwards of 10€+ as well as Blackjack bets in the 4 digit range, befell me the following message:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mrxxxx,

since you have used a Deposit bonus, the following bonus conditions apply:

The maximum wagering requirement for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.
Since you have unfortunately violated the bonus conditions many times (betting too much) your win will be declared invalid and deleted.

You can find our T&Cs at: https://www.lapalingo.com/de/allgemeine-geschaeftsbedingungen

§ 3 Payment transactions

9. Bonuses may be placed on the player account from time to time as part of promotional or marketing campaigns. The maximum game stake for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line. In the event of a violation of this rule, Rabbit Entertainment reserves the right to void all bonuses, wagers and wins obtained through or by means of this rule violation. Bonuses may have maximum withdrawal limits. If a bonus is linked to a deposit, all wins will be credited to the non-withdrawable real money balance. In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all wins will be declared void. Unless otherwise stated, bonuses are valid for 30 (thirty) days. Rabbit Entertainment may cancel bonuses that are no longer valid, in which case the bonus amount as well as any resulting winnings will be declared invalid and cancelled. More information about bonus promotions will be published on the website. Bonuses can generally only be cashed out if the corresponding bonus conditions have been fulfilled.

Our bonus conditions can be found at: https://www.lapalingo.com/de/casino-bonus.

We will leave your deposit of €150 in the form of immediately withdrawable real money in your account.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
So now to the problem, I have while I had the bonus credit not once made a bet over 5 €, since Blackjack, Roulette etc all other games do not count towards the conversion I have also played this read extra.

Higher Bets in the form of 10 € / 20 € I made only after the 14500 € (do not know exactly) were implemented.

How do I get now to my missing 7350€ ?

Are the gentlemen of Lapalingo in the right?

I am accused of the following sales:
------------------------------------------------------------------------
20.08.2018 12:20:07 - 20.08.2018 12:20:25 Evolution Live Casino Roulette BlackJack Baccarat Poker € 2,250.00
20.08.2018 11:59:13 - 20.08.2018 11:59:23 Evolution Live Casino Roulette BlackJack Baccarat Poker €2,000.00
19.08.2018 19:39:13 - 19.08.2018 19:39:32 Evolution Live Casino Roulette BlackJack Baccarat Poker € 1,800.00
20.08.2018 11:59:45 - 20.08.2018 11:59:59 Evolution Live Casino Roulette BlackJack Baccarat Poker €1,800.00
19.08.2018 19:17:12 - 19.08.2018 19:17:27 Evolution Live Casino Roulette BlackJack Baccarat Poker € 1,750.00

These were after the bonus I finished the bonus around 01:00 - 02:00 on 19.08.2018
_________________________________________________________________________

I would appreciate a quick reply.

MfG

Basti

This post has been translated automatically

ruhrpott
Expert

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 12:07 am CEST#2
0 Likes

Nobody has liked this post so far
After the bonus was wagered, did you convert the money into real money? You have to do this yourself at Lapalingo, in the account settings. If not, this could be the reason that this was still counted as a bonus, and as far as I know you are not allowed to play Blackjack with the Bonus money

This post has been translated automatically

gagapapamama
Expert

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 06:42 am CEST#3
0 Likes

Nobody has liked this post so far
And fell into the trap again.

This post has been translated automatically

Tropper
Top Member

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 07:10 am CEST#4
0 Likes

Nobody has liked this post so far
I do not understand why still Lapalingo so many Promoten. I think the OC is the biggest crap there is!

This post has been translated automatically

Anonym

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 08:22 am CEST#5
0 Likes

Nobody has liked this post so far
Sorry, but I have never had any problems there. Deposits basically without bonus and also with withdrawals in the mid to high, four-digit range no complaints. This is not an advertisement, but this is my experience.

This post has been translated automatically

redriver67
Expert

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 08:50 am CEST#6
1 Like

Liked this post: Avatar von sippi sippi
Why is Bonus money not automatically converted into real money when you have managed to convert it? I honestly do not understand. I have never heard that you have to convert it yourself in the settings. That's nonsense.

This post has been translated automatically

Anonym

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 09:00 am CEST#7
0 Likes

Nobody has liked this post so far
redriver67 wrote on 08/21/2018 at 08:50: Why is Bonus money when you have managed to convert not automatically converted into real money. I honestly do not understand. I have never heard that you have to convert it yourself in the settings. That is nonsense.

Nope it is not. Because possibly someone forgets it and you do not have to pay out.

This post has been translated automatically

sippi
Expert

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 12:40 pm CEST#8
0 Likes

Nobody has liked this post so far
So I just had a look in the settings. I have no option there to convert automatically. Or is the option only visible when you have an active bonus running?

This post has been translated automatically

T0uchTheSky
Elite

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 12:45 pm CEST#9
0 Likes

Nobody has liked this post so far
I know of no casino that does not automatically convert the bonus.... At Lapalingo I have played a few times with bonus and paid out 1 or 2 times, I know nothing about manual bonus conversion ...

This post has been translated automatically

ruhrpott
Expert

Scam: Lapalingo cashout denied. 7350€

21st Aug. 2018, at 02:01 pm CEST#10
0 Likes

Nobody has liked this post so far
Here's what I meant
Whenever I took a bonus there, it managed to convert this, I had to then top right "My profile" and then on "My account overview". There below is then always something like (the exact wording I have now not parat) a la "Here you can convert their money into real money". I knew this from the beginning, but only because an employee told me about it when I used the bonus for the first time. I don't know if this is still considered a bonus until the conversion or not. If that were the case, it would be kind of cheeky

This post has been translated automatically

Hot Topics5th Nov. 2024 at 02:39 pm CET

World
0
Online Casinos
0
World
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately