Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Rooli Casino debits without authorization

Topic created on 16th Jun. 2024 | Page: 1 of 1 | Answers: 10 | Views: 880
Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 01:16 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello everyone, I urgently need your help.

Today at 10am I deposited 50€ via Visa at Rooli.com, received a few 100x coins Razor Shark and got 850€... then I paid out directly, was also approved... just now I look into online banking, I was debited 850€... the support doesn't understand that the money was debited from my bank account... Normally I have to approve a transfer with the PhotoTan to confirm it... but they just debited it. What should I do now?

The debited €850 does not appear in the casino as a depositor or anything else... but the debit data shows exactly the same as the booking text from the casino..

This post has been translated automatically

Toastbrot
Experienced

Rooli Casino debits without authorization

16th Jun. 2024, at 01:36 pm CEST#2
0 Likes

Nobody has liked this post so far

Cheesbatz wrote on 16.06.2024 at 13:16: Hello everyone, I urgently need your help.

Today at 10am I deposited 50€ via Visa at Rooli.com, received a few 100x coins Razor Shark and got 850€... then I paid out directly, was also approved... just now I look into online banking, I was debited 850€... the support doesn't understand that the money was debited from my bank account... Normally I have to approve a transfer with the PhotoTan to confirm it... but they just debited it. What should I do now?

The €850 debited does not appear in the casino as a depositor or anything else... but the debit data shows exactly the same as the booking text from the casino..

I've never heard of this before, especially since technically you would have to approve every debit by mandate unless you transfer via Sofort etc. Then it's done with the approval by you and your Tan.



I can usually get direct debits back relatively quickly via online banking as long as it is not a transfer that I have instructed myself. Have a look and do it directly.

This post has been translated automatically

Andre
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 01:41 pm CEST#3
0 Likes

Nobody has liked this post so far
I've never heard of such a case either. I'm also surprised that the casino here has problems understanding it. It's best to talk to your bank tomorrow.

This post has been translated automatically

Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 01:55 pm CEST#4
0 Likes

Nobody has liked this post so far
The direct debit is still open... I can only get it back once it's been booked... I'll contact the bank first thing tomorrow morning... Thanks in advance

This post has been translated automatically

DieWunderharke5000
Top Member

Rooli Casino debits without authorization

16th Jun. 2024, at 02:13 pm CEST#5
0 Likes

Nobody has liked this post so far
Perhaps your bank automatically rejected the payment and it was initially booked as a direct debit. Is your total account balance correct? Or is the €850 missing?

It is an illegal casino and perhaps some banks are now automatically blocking payments.

This post has been translated automatically

Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 03:10 pm CEST#6
0 Likes

Nobody has liked this post so far
No, the 850 is missing... the booking is always made on the following day, I have already requested and received several payouts this month, so far it has always worked without any problems

This post has been translated automatically

MisterL
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 04:22 pm CEST#7
0 Likes

Nobody has liked this post so far
nothing is safe in a global multipolar financial world

such a hack that sets all accounts to 0.00, that would be something

please insert a coin

This post has been translated automatically

roccoammo11
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 04:48 pm CEST#8
0 Likes

Nobody has liked this post so far
So the €850 is earmarked for tomorrow? So in order for someone to make a direct debit from my account, I have to give them permission to do so and confirm it with a TAN for transfers.
Of course, your casino balance is gone now, isn't it?
Which bank are you with? to withdraw direct debits I just have to click in my online banking & money is back with me and at the same time I withdraw the direct debit mandate from the other side...
have you already sent screenshots to the casino?

This post has been translated automatically

Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 04:54 pm CEST#9
0 Likes

Nobody has liked this post so far
I think DieWunderharke5000 is right..

This is the answer from the casino:

Dear Dominik,

The funds that you ordered have been paid to you, they will be credited to your bank account within 10 business days. We have not received a Deposit for the specified amount, you can check this information in your account. Perhaps you should contact your bank about this issue.

Should you have any questions or doubts, please do not hesitate to contact us via email or live chat.

Best regards,
Rooli Casino Support


I also only see the €50 for the last depositors..
I am with Comdirect


Dear Dominik,

Try to clarify the bank's response to this transaction, if it is somehow related to us, send us the bank's response and we will send a request for investigation

Should you have any questions or doubts, please do not hesitate to contact us via email or live chat.

Best regards,
Rooli Casino Support


This post has been translated automatically

Cheesbatz
Visitor

Rooli Casino debits without authorization

17th Jun. 2024, at 07:40 am CEST#10
1 Like

Liked this post: Avatar von Toastbrot Toastbrot
Can be closed, this morning in the online banking of comdirect the debit was gone and the missing 850€ was back in the balance... it was not due to the casino.

This post has been translated automatically

Julian
Elite

Rooli Casino debits without authorization

17th Jun. 2024, at 09:35 am CEST#11
0 Likes

Nobody has liked this post so far
The thread will be closed at the request of the thread creator.

This thread has been closed

This post has been translated automatically

Hot Topics17th Nov. 2024 at 06:37 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately