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Online Casinos in general: Rooli Casino debits without authorization

Topic created on 16th Jun. 2024 | Page: 1 of 1 | Answers: 10 | Views: 1,126
Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 01:16 pm CEST#1
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Hello everyone, I urgently need your help.

Today at 10am I deposited 50€ via Visa at Rooli.com, received a few 100x coins Razor Shark and got 850€... then I paid out directly, was also approved... just now I look into online banking, I was debited 850€... the support doesn't understand that the money was debited from my bank account... Normally I have to approve a transfer with the PhotoTan to confirm it... but they just debited it. What should I do now?

The debited €850 does not appear in the casino as a depositor or anything else... but the debit data shows exactly the same as the booking text from the casino..

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Toastbrot
Experienced

Rooli Casino debits without authorization

16th Jun. 2024, at 01:36 pm CEST#2
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Cheesbatz wrote on 16.06.2024 at 13:16: Hello everyone, I urgently need your help.

Today at 10am I deposited 50€ via Visa at Rooli.com, received a few 100x coins Razor Shark and got 850€... then I paid out directly, was also approved... just now I look into online banking, I was debited 850€... the support doesn't understand that the money was debited from my bank account... Normally I have to approve a transfer with the PhotoTan to confirm it... but they just debited it. What should I do now?

The €850 debited does not appear in the casino as a depositor or anything else... but the debit data shows exactly the same as the booking text from the casino..

I've never heard of this before, especially since technically you would have to approve every debit by mandate unless you transfer via Sofort etc. Then it's done with the approval by you and your Tan.



I can usually get direct debits back relatively quickly via online banking as long as it is not a transfer that I have instructed myself. Have a look and do it directly.

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Andre
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 01:41 pm CEST#3
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I've never heard of such a case either. I'm also surprised that the casino here has problems understanding it. It's best to talk to your bank tomorrow.

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Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 01:55 pm CEST#4
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The direct debit is still open... I can only get it back once it's been booked... I'll contact the bank first thing tomorrow morning... Thanks in advance

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DieWunderharke5000
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 02:13 pm CEST#5
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Perhaps your bank automatically rejected the payment and it was initially booked as a direct debit. Is your total account balance correct? Or is the €850 missing?

It is an illegal casino and perhaps some banks are now automatically blocking payments.

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Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 03:10 pm CEST#6
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No, the 850 is missing... the booking is always made on the following day, I have already requested and received several payouts this month, so far it has always worked without any problems

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MisterL
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 04:22 pm CEST#7
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nothing is safe in a global multipolar financial world

such a hack that sets all accounts to 0.00, that would be something

please insert a coin

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roccoammo11
Expert

Rooli Casino debits without authorization

16th Jun. 2024, at 04:48 pm CEST#8
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So the €850 is earmarked for tomorrow? So in order for someone to make a direct debit from my account, I have to give them permission to do so and confirm it with a TAN for transfers.
Of course, your casino balance is gone now, isn't it?
Which bank are you with? to withdraw direct debits I just have to click in my online banking & money is back with me and at the same time I withdraw the direct debit mandate from the other side...
have you already sent screenshots to the casino?

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Cheesbatz
Visitor

Rooli Casino debits without authorization

16th Jun. 2024, at 04:54 pm CEST#9
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I think DieWunderharke5000 is right..

This is the answer from the casino:

Dear Dominik,

The funds that you ordered have been paid to you, they will be credited to your bank account within 10 business days. We have not received a Deposit for the specified amount, you can check this information in your account. Perhaps you should contact your bank about this issue.

Should you have any questions or doubts, please do not hesitate to contact us via email or live chat.

Best regards,
Rooli Casino Support


I also only see the €50 for the last depositors..
I am with Comdirect


Dear Dominik,

Try to clarify the bank's response to this transaction, if it is somehow related to us, send us the bank's response and we will send a request for investigation

Should you have any questions or doubts, please do not hesitate to contact us via email or live chat.

Best regards,
Rooli Casino Support


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Cheesbatz
Visitor

Rooli Casino debits without authorization

17th Jun. 2024, at 07:40 am CEST#10
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Liked this post: Avatar von Toastbrot Toastbrot
Can be closed, this morning in the online banking of comdirect the debit was gone and the missing 850€ was back in the balance... it was not due to the casino.

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Julian
Elite

Rooli Casino debits without authorization

17th Jun. 2024, at 09:35 am CEST#11
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