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Online Casinos in general: Rollover system faulty (or am I too stupid?)

Topic created on 16th May. 2023 | Page: 1 of 1 | Answers: 4 | Views: 1,236
Tandori

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 10:59 am CEST#1
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Hello all,

since in another post rather OT, here again separately.

I can no longer withdraw money from my account and do not really understand why.
Deposited a total of 350€ - no Bonuses claimed.

Over the course of about 4 hours it became 1255€ with the help of roulette.
Inevitably, one or the other euro was lost along the way, but later recovered.
500€ alone were 2x 250€ on black.

Why do I now get the message that I can not withdraw money?
Statement from support:

Please note that in order to request a withdrawal you must use your last Deposit in full x1. As we have checked, the current deposit stake is 0.0/9.8 EUR.

Do I not understand this system or what is broken here?
Tandori
Greetings to the round
Tandori

This post has been translated automatically

Tandori

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:21 am CEST#2
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Short test:

Quickly bet 1€ on red at a table and won 2€.

Still 0.00€?
What do they mean by "Performed wagering" ?

Tandori


Edit by Julian: incorrect display of an attachment had to be adjusted

This post has been translated automatically

david84
Amateur

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:44 am CEST#3
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Tandori wrote on 05/16/2023 at 11:21: Short test:

Quickly bet 1€ on red at a table and won 2€.


Still 0.00€?
What do they mean by "Performed wagering" ?

david84

Are there also slots there? If so, please spin a bit in slots and see if the wager moves. Maybe Roulette is excluded from the wager? Otherwise ask the support.

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frapi07
Elite

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:58 am CEST#4
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I know it also so that live tables contribute only 10% to the wagering, i.e.: 500€ bet -> 50€ contributed to the wagering. Here, as david84 suspects, but can also contribute with 0%.

This post has been translated automatically

genrix
Top Member

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 12:01 pm CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Sometimes Roulette doesn't even count as a wager. Play 10€ in slots and then pay out.

This post has been translated automatically

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