Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Rollover system faulty (or am I too stupid?)

Topic created on 16th May. 2023 | Page: 1 of 1 | Answers: 4 | Views: 1,101
Tandori

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 10:59 am CEST#1
0 Likes

Nobody has liked this post so far
Hello all,

since in another post rather OT, here again separately.

I can no longer withdraw money from my account and do not really understand why.
Deposited a total of 350€ - no Bonuses claimed.

Over the course of about 4 hours it became 1255€ with the help of roulette.
Inevitably, one or the other euro was lost along the way, but later recovered.
500€ alone were 2x 250€ on black.

Why do I now get the message that I can not withdraw money?
Statement from support:

Please note that in order to request a withdrawal you must use your last Deposit in full x1. As we have checked, the current deposit stake is 0.0/9.8 EUR.

Do I not understand this system or what is broken here?
Tandori
Greetings to the round
Tandori

This post has been translated automatically

Tandori

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:21 am CEST#2
0 Likes

Nobody has liked this post so far
Short test:

Quickly bet 1€ on red at a table and won 2€.

Still 0.00€?
What do they mean by "Performed wagering" ?

Tandori


Edit by Julian: incorrect display of an attachment had to be adjusted

This post has been translated automatically

david84
Amateur

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:44 am CEST#3
0 Likes

Nobody has liked this post so far
Tandori wrote on 05/16/2023 at 11:21: Short test:

Quickly bet 1€ on red at a table and won 2€.


Still 0.00€?
What do they mean by "Performed wagering" ?

david84

Are there also slots there? If so, please spin a bit in slots and see if the wager moves. Maybe Roulette is excluded from the wager? Otherwise ask the support.

This post has been translated automatically

frapi07
Elite

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 11:58 am CEST#4
0 Likes

Nobody has liked this post so far
I know it also so that live tables contribute only 10% to the wagering, i.e.: 500€ bet -> 50€ contributed to the wagering. Here, as david84 suspects, but can also contribute with 0%.

This post has been translated automatically

genrix
Top Member

Rollover system faulty (or am I too stupid?)

16th May. 2023, at 12:01 pm CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Sometimes Roulette doesn't even count as a wager. Play 10€ in slots and then pay out.

This post has been translated automatically

Hot Topics16th Sep. 2024 at 09:07 pm CEST

Watch-out
0
Sports betting
0
Bonus
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project managerProfile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately