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Online Casinos in general: Rizk technical problems (Page 3)

Topic created on 13th Sep. 2018 | Page: 3 of 3 | Answers: 28 | Views: 8,087
s****e

Rizk technical problems

13th Sep. 2018, at 11:01 pm CEST#21
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if i as a casino can not prove whether a game was canceled, but money was nevertheless
there is a fundamental problem!
of course, this first falls under fraud, because you have to assume that
something like that does not happen. there must be safeguards that take effect in this case
and if i pay for something, and i don't get anything in return,
it is first of all fraud. especially when the casino gets in the way and claims..,
everything was in order. either the casino is lying, or there is a somewhat larger technical problem
technical problem. in that case you have to question if the casino could intervene
could intervene more than the player would like!

conversely, the casinos have completely secured themselves. or did you suddenly have
10 euros more after the game was cancelled? only works if the game is counted
is counted, and you would have won 10 euros in this game.
99.99% of the time, if at all, it is always at the expense of the customer.
but never the other way around. isn't that strange?

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K****t

Rizk technical problems

13th Sep. 2018, at 11:28 pm CEST#22
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Duebel777 wrote on 13/09/2018 at 22:53: I have also thought about filing a complaint but honestly it is not worth the effort to me, in the best case I just get my 8€ back but 90% just nothing happens because of course I have no evidence

I assume Rizk also no intention, I just think they had problems with their servers, the stakes were debited and sent to Evolution Gaming, so the operator of the Live Casino, but could not be assigned there (In the slots came before often the message "Identification of the player account not possible" etc.). Therefore, the bets were rejected but could not be refunded due to the missing identification. The fact that the support is not interested is of course an absolute impudence and for me a reason to never again Deposit at Rizk. I wonder now only where the money has landed, whether Evolution Gaming or Rizk have put it in their pockets...


And that's exactly what casinos rely on, players who don't feel like dealing with something like this for a long time and give up their money.
Rizk KNOWS it's a technical error, it KNOWS your bets are eaten and gone into nirvana.
If you don't make the wave and follow through, it will fall back on other players in the future who are continually ripped off and cheated.
I just don't get it.
They cheat you and you don't feel like it?...

Send it to the MGA and Askgamblers. And best of all Casinomeister and ThePogg.

You can check your game history and surely one of you has a screenshot of one of the errors? Even if not, you have confirmation from support that there is a technical error.

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P****8

Rizk technical problems

16th Sep. 2018, at 03:26 pm CEST#23
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Check your account, I had this morning the 63€ which I was missing again in my account

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Duebel777

Rizk technical problems

16th Sep. 2018, at 10:30 pm CEST#24
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I also received a mail from support today that my round was canceled and my bet is back on my account. I find it amusing how cheeky the support staff was at the beginning and gave me to understand that the system works without errors and I should not lie just because I lost
I am also somewhat reassured that bets can probably not simply disappear

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K****t

Rizk technical problems

16th Sep. 2018, at 11:19 pm CEST#25
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Complain about these idiots of support staff who insult you.
Don't put up with such behavior. They are poor willies who think they have some kind of power over the customers.
Such people don't deserve such jobs, they should be stocking shelves somewhere, so they can leave other people alone and not make stupid comments.

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Stromberg
Legend

Rizk technical problems

16th Sep. 2018, at 11:40 pm CEST#26
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Kaffeelicht wrote on 09/16/2018 at 23:19: Complain about these morons of support staff who insult you.
Don't put up with such behavior. They are poor willies who think they have some kind of power over the customers.
Such people don't deserve such jobs, they should be stocking shelves somewhere, so they can leave other people alone and not make stupid comments.

No one deserves this job...I wish no one...

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K****t

Rizk technical problems

17th Sep. 2018, at 01:17 pm CEST#27
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Stromberg wrote on 09/16/2018 at 23:40
No one deserves the job...I wish no one...

It was meant only those who behave so rude and brazen.
What the job of chat support is like, I don't know, but those employees who treat customers from above, accuse them of cheating and lying, let them flounder, get cheeky, take the p**s, should not be doing this job.
I also don't understand the casinos that not only let such people work there, but probably train them to such behavior (see sunmaker, where no complaint is of any use).

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Anonym

Rizk technical problems

17th Sep. 2018, at 02:25 pm CEST#28
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Liked this post: K****t
Kaffeelicht wrote on 09/16/2018 at 23:19: Complain about these morons of support staff who insult you.
Don't put up with such behavior. They are poor willies who think they have some kind of power over the customers.
Such people don't deserve such jobs, they should be stocking shelves somewhere, so they can leave other people alone and not make stupid comments.

And complain to whom?
I wanted to do that once at Videoslots, then asked the lady from support where I should write the complaint.
She gave me an email address and I asked where the complaint should go.
She said, to the support.
Then I asked her: So if I now write a complaint about them then it can be that the complaint comes directly to them.
She then said: Yes, very likely.

So you complain about someone and the mail comes directly to the support employee you are complaining about.
This is what you call good customer support where you feel taken care of and understood.

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K****t

Rizk technical problems

17th Sep. 2018, at 02:58 pm CEST#29
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Write a review at Askgamblers to reach a wide audience and, if applicable, supervisors.

I have also been told by support that the supervisors are always presented with the emails or they receive them automatically. Whether this is true or not remains to be seen.
One can also often judge the support staff at the end of the chat, including comments.
And also try to talk to a supervisor in the chat, at some casinos this is possible.

But it is always a good idea to make something like this public, preferably where many read and also the managers read along. If the casinos care about having satisfied customers, they should take some of it. Especially when it's about money and not solely about sensitivities (although those are important too, no question).

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