Online Casinos in general: Reimbursement of stakes is a long time coming....
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Reimbursement of stakes is a long time coming....
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I'll try to summarize my situation as best I can:
I've been gambling on stakes.com (Please don't confuse with STAKE without S! ) for quite a while, there were never any big problems either. Unfortunately I tend to gamble in a not very healthy way and lately it got out of control again, so I decided to close my accounts on some sites temporarily. However, I have previously made a Deposit of 500 euros at stakes.com (via mifinity). Since I used mifinity for the first time that day, there were problems with the deposit. I used the instant banking feature of mifinity via the stakes.com site. The money went directly from my bank account, but then did not arrive at stakes.com. Mifinity has apparently some security restrictions, so that you must first verify. I then had myself blocked at another casino that probably belongs to stakes.com or vice versa, whereupon I was then also blocked at stakes. After contacting Mifinity, the deposit was booked a few days later, but my stakes account was already blocked. So I wrote to the support of stakes and described my situation. I asked for a refund of my deposit, because I had no access to my stakes account anymore. After I proved the deposit by screenshots of my online banking, as well as my Mifinity account, I was assured that I would get my money back, which was also confirmed to me by email. Since after a week no money arrived on my bank account, I decided to write again to the support. There I was told that the money had actually gone out, but there were some unspecified problems, but they would take care of it and I would get my money soon. The support wanted to get in touch with me. After 1 1/2 weeks I had neither received an email from support nor my money. So I decided to write to the support again. Thereupon I was again put off with the same statements and asked for patience. Well, I thought, it can happen that there is a lot to do or whatever, so I waited again. Again nothing happened. Again 1 1/2 weeks later I asked again, since still not even someone, as promised, had reported to me. And again I was put off with the same statement, they have forwarded the process and someone would contact me via email. Until today I have neither received an email explaining where the problem is nor my money. I'm starting to feel a bit fooled, since the whole thing has been dragging on for over a month.
Does anyone have an idea what I could do now? It is not even about a win that I want to have, that some casinos like to delay that is known, (although I diebezüglich with stakes.com actually never had problems) but since it is a refund, I thought that there will be no problems. Am a bit perplexed and do not know what to do now...
Sincerely
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Reimbursement of stakes is a long time coming....
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Reimbursement of stakes is a long time coming....
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That makes little sense to me, wagering itself does not prevent money laundering. Correct me if I'm wrong, but to prevent money laundering and such things, a Verification of one's own person is required by the casino and this I have of course successfully carried out before.
Thanks for your answer anyway!
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Reimbursement of stakes is a long time coming....
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The casino can not be held responsible for the delay of the payment provider.
I think Florian is not so wrong.
Is certainly also a not everyday situation for the casino.
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Reimbursement of stakes is a long time coming....
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I did not close my stakes.com account myself, I closed an account on another site (which seems to be operated by the same company as stakes, which I did not know) by self-exclusion. Is of course unfavorably run that the probably coincidentally belong together and immediately with al their sides the self-exclusion becomes active. (Which is of course good, if one has anyway a problem with the play) That I ask afterwards for a refund is nevertheless completely plausible, or would you give your money then simply to the Casino? :`)
That the casino can not do anything for the delay of the payment Provider is of course aware, I have also not claimed.
I still do not quite understand the connection between the turnover of the money and my problem, what would it change if I had converted the money? When you sign up for a new casino, you can initially Deposit and play, but at the latest as soon as it comes to payout, personal details and address, absolutely justified, are checked. This is completely independent of the turnover of the money, I can not pay it out if I have converted it, but my personal details, etc. have not been verified. Maybe I'm completely lost, but I don't understand the connection. But you can explain it to me if you like.
It may be that it is not an everyday situation for the casino. But that does not change the fact that promises were made, which were then not kept. First it was said that the money was on its way, then suddenly it was not. And they wanted to contact me for more than 3 weeks, which also did not happen. It's not that I want to have the money on my account right now, (would still be nice of course ) I just want to be told honestly what's going on or how the status is. And if you ask several times and then every time hears the same thing which then turns out to be untrue at the end, then it is clear that you become skeptical at some point or not? 500 euros are a lot of money and I think I have the right to ask, especially I have always met the staff with respect and have not pushed or something.
Thank you anyway for your assessment
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Reimbursement of stakes is a long time coming....
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Reimbursement of stakes is a long time coming....
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But the convert would be much too risky because you usually lose in the OC. And so you can simply Deposit 100€ from non-legal means and then pay out again = money clean, there düfen not, that makes no OC because they are not allowed.
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Reimbursement of stakes is a long time coming....
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And watch out for the subject of the mail, because there like times what ends up in spam. let you confirm the mail receipt once in the chat, otherwise it can take from 3 weeks until one times the spam folder there.
Unfortunately, the support there is something Schluderhaft.
Sometimes there processes are no longer pursued. Best every day in the chat to ask how the processing status of your case is. But normally the VIP support should be able to solve this quickly.
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Reimbursement of stakes is a long time coming....
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First of all, thank you for the clarification regarding the conversion, now I understand what you meant.
If you have nothing to do with such things, such a thing does not come to mind, of course, but sounds quite understandable.
@iknowyou,
I already had the need to ask more often, just always had the fear that they then delay my case extra or something.^^
I'll write an email to the vip support and also ask in the support chat times.
Thank you for your help! If something happens I will report here again.
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Reimbursement of stakes is a long time coming....
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Delay extra because you ask daily, they will not do. It is important that the case is regularly pushed. Had actually already made experiences in this regard there. Although not as with you but with me is an 800 euro bonus buy simply disappeared. So open the game. Free play bonus for 800 euros bought. The game crashed because the website had technical difficulties at that very moment. Money gone and Bonus Buy was not executed either. A case was opened and I asked there every day about the status of the case. If I had not done so, the case would not even have been forwarded to the people who in the end credited me the money again. Because some information was missing. someone had misunderstood something etc. I hope that it is now right Speedy with you. You are entitled to the money.
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Reimbursement of stakes is a long time coming....
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I wanted to post a small update, unfortunately I still have not received my money. I have asked several times and also sent an email to the suggested mail address, but have not received a reply. In the chat they also always say the same thing:
If something happens, I'll post it here, but I'm starting to get a little annoyed with the whole thing.
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