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Online Casinos in general: Refund money? Report from the casino?

Topic created on 15th Mar. 2021 | Page: 1 of 3 | Answers: 26 | Views: 8,153
Dominik998

Refund money? Report from the casino?

15th Mar. 2021, at 04:45 pm CET#1
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Hello, I'm new here and wanted to ask something briefly (did not know now whether this question has already come up or something was created
Have a few days ago a few hundred euros gambled about 700-800 euros and then realized that I have a problem. I have informed the casino that I am probably addicted and asked for it because it would be illegal according to my research and now new knowledge and the bet should be only 1 euro etc.. But I said that I did not know anything about it before. Would then also directly blocked because I mentioned that I was an addict.Now I asked whether the casino would come to me because of a step and a certain amount would like to refund or whether I should file a complaint. (Now in retrospect I know that this was stupid to ask and it is my own fault, I think I was frustrated). In response, the casino said that my request was forwarded to a specialist department and they will contact me in writing in the next few days. What does that mean exactly? I do not care about the money now after a few days, but do I get a letter with an ad from the casino? Can the casino report me because of this? I have then written an email that I from writing traffic off but would rather communicate by email.
LG.

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DieWunderharke5000
Top Member

Refund money? Report from the casino?

15th Mar. 2021, at 05:07 pm CET#2
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Why would the casino turn you in? Because you threatened to turn them in? They hear that every day from some frustrated customer. Don't worry about that.

The responsible department will eventually send you an email and explain why they won't refund your money. That's it then


Apart from that, the new German regulation is not yet in force and gambling is just as legal or illegal (depending on who you ask ) as it was a year ago or 5 years ago


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gamble1
Icon

Refund money? Report from the casino?

15th Mar. 2021, at 05:14 pm CET#3
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Dominik998 wrote on 15.03.2021 at 16:45: Hello, I'm new here and wanted to ask something briefly (did not know now if this question has already come up or something was created
Have a few days ago a few hundred euros gambled about 700-800 euros and then realized that I have a problem. I have informed the casino that I am probably addicted and asked for it because it would be illegal according to my research and now new knowledge and the bet should be only 1 euro etc.. But I said that I did not know anything about it before. Would then also directly blocked because I mentioned that I was an addict.Now I asked whether the casino would come to me because of a step and a certain amount would like to refund or whether I should file a complaint. (Now in retrospect I know that this was stupid to ask and it is my own fault, I think I was frustrated). In response, the casino said that my request was forwarded to a specialist department and they will contact me in writing in the next few days. What does that mean exactly? I do not care about the money now after a few days, but do I get a letter with an ad from the casino? Can the casino report me because of this? I have then written an email that I from writing traffic off but would rather communicate by email.
LG.

Well legally it does not matter whether the casinos implement the rules or not because according to EU law may be gambled without restrictions

In addition, the regulation is only a step to possibly get a license in the future because of the cooperation but a legal claim still does not exist under DE law because the law has not yet entered into force and thus for us still only the EU law argument remains to justify gambling on the Internet

That you have recognized that it was your mistake is already commendable the casino before your chat would not have had the opportunity to recognize whether you are addicted or not would have you first admitted and then gamble it would have been something else and then I would have clearly said you are entitled to your money

I would not worry at first why should the casino report you because of a question and where at all in my estimation and I'm curious what the others say about it comes only a mail with either

1) As a gesture of goodwill we refund you XYZ

2) Unfortunately, in our opinion, there is no reason for a refund

Think the casino gets much worse questions every day and there they also show no one because of it

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Hidaruma
Top Member

Refund money? Report from the casino?

15th Mar. 2021, at 05:44 pm CET#4
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Why should they reimburse you? They closed your account and that's it.

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Anonym

Refund money? Report from the casino?

15th Mar. 2021, at 05:54 pm CET#5
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Anzeiges will not give, do not worry
Maybe but something of your verballerten gravel back; there are yes again new judgments against various casinos, yesterday again read somewhere

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Dominik998

Refund money? Report from the casino?

15th Mar. 2021, at 06:12 pm CET#6
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Thank you for the numerous and quick responses!

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Anonym

Refund money? Report from the casino?

15th Mar. 2021, at 06:30 pm CET#7
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DerHamburger87
Top Member

Refund money? Report from the casino?

15th Mar. 2021, at 06:37 pm CET#8
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Autonym wrote on 15.03.2021 at 18:30: Here's another news: Click to the article from Anwalt.de

I'm still waiting for the day when the players are kicked and gambling winnings have to be paid back.
If there the basis is created, simply lawyer letters from the casinos in which one is in the +. Yippee!

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Anonym

Refund money? Report from the casino?

15th Mar. 2021, at 07:28 pm CET#9
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DerHamburger87 wrote on 15/03/2021 at 18:37
I'm still waiting for the day when gamblers are kicked and gambling winnings have to be paid back.
If there the basis is created, simply lawyer letters from the casinos in which one is in the +. Yippee!

Since gibts with the fewest what to get, but interesting thought

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Falke
Expert

Refund money? Report from the casino?

15th Mar. 2021, at 07:34 pm CET#10
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DerHamburger87 wrote on 15/03/2021 at 18:37
I'm still waiting for the day when gamblers are kicked and gambling winnings have to be paid back.
If there the basis is created, simply lawyer letters from the casinos in which one is in the +. Yippee!

Will not happen.

Would probably not legally tenable, since casinos as companies must know what they are doing.

Furthermore, a casino will never do that, because otherwise they themselves lay the foundation for every player with a loss to sue immediately.

Even in Austria where the legal situation is clear and many casinos are already successfully sued, this affects only a small percentage of players.
That is why many casinos remain active in Austria. It's a simple cost-benefit calculation. The small number of players who sue for the money again are already included in the calculation. The majority does not sue and loses quite well. The bottom line is that it still pays for casinos to be active in Austria

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