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Online Casinos in general: Rant Casino Is Really unserious and amateurish (Page 2)

Topic created on 27th Nov. 2020 | Page: 2 of 3 | Answers: 23 | Views: 7,274
Tina444

Rant Casino Is Really unserious and amateurish

30th Nov. 2020, at 11:39 pm CET#11
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Moltv wrote on 30.11.2020 at 12:39 pm: Hello dear ones,
This embarrassing stalling technique of Rant Goes yes not at all, today still I will file a complaint with the MGA, I have many courses where the contradict each other, I am the whole thing now become suspicious, I actually wanted to wait until tomorrow, but unfortunately there is no other way, the constant blanket statements bring both parties no further I'll keep you up to date

Here again today's e-mail:

Hello, .....

Thank you for contacting RANT Casino Support.

We sincerely apologize for the delay in your withdrawal request. Unfortunately, the concern with the wire transfer Provider is a real problem and we hope to have it resolved by this week.

However, please note that withdrawals are only processed on business days and can take up to 7 business days to process. Therefore, please allow a few more days for your funds to arrive in your account.

We remain at your disposal in case you need any further information.

Sincerely,

Rant Support.




Hello, they wrote me something similar this morning. Apparently they do not read the personal request. I wrote to them that I've been waiting for 14 days for the payment, and I got the answer... Please note that a processing time of the bank can take between 5 and 7 days. Boaah, that makes you so angry, all f**ked up

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 12:11 am CET#12
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Tina444 wrote on 30.11.2020 at 23:39
Hello, something similar habem me heute morgwn also written. Apparently they do not read the personal request. I wrote to them that I've been waiting for 14 days for the payment, and I got the answer.... Please note that the processing time of the bank can take between 5 and 7 days. Boaah, that makes you so angry, all f**ked up

Hi tina didte the live support also written? And have you already complained to the MGA? Because if we all complain then that will be like ne class action!!!

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Kleinkariert
Expert

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 12:57 am CET#13
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Moltv wrote on 01.12.2020 at 00:11
Hi tina haste the live support also written? And have you already complained to the MGA? Because if we all complain then that will be like ne class action!!!

Recommend you first click on the MGA logo on the casino page and find the responsible arbitration board.

Before you turn to the MGA you should submit a request or complaint there. If you do not do this, the MGA will simply refer you to the arbitration board after weeks or months of waiting. Only if no agreement is possible can you turn to the MGA.

I can tell you that both are very time consuming. The MGA is extremely slow and the arbitration board does not need 2 months to send you a copy & paste answer, but fast is something else. Depending on who is responsible for it, it takes 2-4 weeks until you are smarter. In the rarest cases it is clarified in a week.

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 01:06 am CET#14
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Kleinkariert wrote on 01.12.2020 at 00:57
Recommend you first click on the MGA logo at the bottom of the casino page and locate the relevant arbitration board.

Before you contact the MGA you should submit a request or complaint there. If you do not do this, the MGA will simply refer you to the arbitration board after weeks or months of waiting. Only if no agreement is possible can you turn to the MGA.

I can tell you that both are very time consuming. The MGA is extremely slow and the arbitration board does not need 2 months to send you a copy & paste answer, but fast is something else. Depending on who is responsible for it, it takes 2-4 weeks until you are smarter. In the rarest cases it is clarified in a week.

https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=1ff23157-e794-4df7-be87-93d673dffbb5&details=1

Hi, this comes when I press on the mga logo, what is the arbitration board?

Thanks in advance!

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Tina444

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 01:01 pm CET#15
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Hello, once again a short feedback. Have today again written to customer support, since I had not also frstgestellt that my account has been blocked. On my question why and what is with the payout, it was said that I had expressed the desire to block. I then pointed out a lie and wrote that I had saved the history. I was immediately unlocked again. But an answer regarding payment was once again missing. I have now written to mga and inserted the history. Let's see what will🥴

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 03:08 pm CET#16
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Jo Tina444 wrote on 01.12.2020 at 13:01: Hello, once again a short feedback. Today I wrote again to the customer support, because I had also not frstgestellt, that my account has been blocked. On my question why and what is with the payout, it was said that I had expressed the desire to block. I then pointed out a lie and wrote that I had saved the history. I was immediately unlocked again. But an answer regarding payment was once again missing. I have now written to mga and inserted the history. Let's see what will🥴


Hello, have now contacted the "financial department" of rant cashier@hd.rantcasino.com
Then I got the below,....(apropo today are 7 working days around with those the yes one always dispatch and at those the eh net keep always is something else to blame)...

No 1)

Thank you for your email.

We have already forwarded your concern to the relevant department and have been informed that we are unfortunately experiencing a delay in sending savings bank transfers. Please understand that this involves different teams in the process to further investigate the real issue we are currently facing. We apologize for the inconvenience caused and thank you for your patience and understanding.
If you need further assistance, please do not hesitate to contact us, our service team is available 24/7 .

Sincerely,
Charles
Support Team

No 2



Thank you for your email.

Please note that once approved, the payout will take 6 to 7 business days to arrive in your account. If you do not receive the payout within the 7 business days, please send us a copy of your bank statement and we will forward your case to the appropriate department for review. We apologize for the inconvenience caused and thank you for your patience and understanding.
If you need further assistance, please do not hesitate to contact us, our service department is available 24/7 .

Yours sincerely,
Karl
Support Team

STILL RIDICULOUS

TODAY I ALSO PLAN TO WRITE TO THE MGA OR A CONCILIATION BOARD!!!!

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Tina444

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 03:28 pm CET#17
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Moltv wrote on 01/12/2020 at 15:08
Hello, have now turned to the "financial department" of rant cashier@hd.rantcasino.com
Then I got the below,....(apropo today are 7 working days around with those the yes one always dispatch and at those the eh net keep always something else is to blame)...

No 1)

Thank you for your email.

We have already forwarded your concern to the relevant department and have been informed that we are unfortunately experiencing a delay in sending savings bank transfers. Please understand that this involves different teams in the process to further investigate the real issue we are currently facing. We apologize for the inconvenience caused and thank you for your patience and understanding.
If you need any further assistance, please do not hesitate to contact us, our service team is available 24/7 .

Sincerely,
Charles
Support Team

No 2



Thank you for your email.

Please note that once approved, the payout will take 6 to 7 business days to arrive in your account. If you do not receive the payout within the 7 business days, please send us a copy of your bank statement and we will forward your case to the appropriate department for review. We apologize for the inconvenience caused and thank you for your patience and understanding.
If you need further assistance, please do not hesitate to contact us, our service is available 24/7 .

Sincerely yours,
Karl
Support Team

STILL RIDICULOUS

TODAY I ALSO PLAN TO WRITE TO THE MGA OR A CONCILIATION BOARD!!!!


That doesn't help either, neither their "so-called finance department" nor the support help, all pure stalling tactics. Turn to the mga directly

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 03:35 pm CET#18
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Hello I wanted to get rid of that I wrote the day before yesterday without logging in with the livechat and the same lady who said that with the bank transfer disruptions was drinne in the chat and the knew nothing about so nen disruptions, when I told her it is much discussed about Rant in forums !!!! Then I asked how it looks with the payments they meant then 1-3 days, I meant then other colleagues tell what of 2-7 days, what now?!!! I then revealed that I am a user who feels really screwed, then she tried again to talk everything good with blanket statements etc... really pathetic...

I do not even know if you can go against the legal, are certainly a shell company in Malta...

It makes me sad that there are certainly several "injured" already exists...

So a casino belongs for me on ne blacklist...

I would even trust them that the sometime will say that have a software error, etc. and the wins are no longer payable...

I'm boiling with rage!!!!!!

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 03:52 pm CET#19
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Tina444 wrote on 01.12.2020 at 15:28
That doesn't help either, neither their "so called finance department" nor support will help, all pure stalling tactics. Turn to the mga directly

Thank you I will do immediately! I have never experienced anything like this!

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Anonym

Rant Casino Is Really unserious and amateurish

1st Dec. 2020, at 11:02 pm CET#20
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Once again, I have written to the arbitration board https://www.eadr.org/. Let's see what comes out.

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