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Online Casinos in general: Rabona - I have been waiting for a solution since 2.4.24

Topic created on 29th May. 2024 | Page: 1 of 1 | Answers: 8 | Views: 656
peba67
Rookie

Rabona - I have been waiting for a solution since 2.4.24

29th May. 2024, at 09:36 pm CEST#1
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Hello everyone,
i would also like to have a quick word about Rabona. I have already deposited a lot there and was able to make a few wins.
Then the following happened to me on 2.4.24:
I had 200 eur debited from my bank account with Sofort, saw that 2x 200,- Eur were debited one after the other with 2 different
Codes (booking no. or whatever you call it) at Rabona only 1x 200 was credited. Since then I have been waiting for an answer from the finance department, they want this and that ... have received a statement of account from me - everything they wanted.
I write to chat support twice a week and all I ever hear is "it's being processed and I'll receive an email" unfortunately an email never arrives
what do you think I can forget the 200,- and tick it off as "learning money" or what else could I do?
Unfortunately, when I write directly to the finance department by email, there is no reply either.

Lg
Petra

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roccoammo11
Expert

Rabona - I have been waiting for a solution since 2.4.24

30th May. 2024, at 01:13 am CEST#2
1 Like

Liked this post: Avatar von peba67 peba67

peba67 wrote on 29.05.2024 at 21:36: Hello everyone,
i would also like to "throw up" briefly about Rabona. I have already deposited a lot there and was also able to get a few wins.
Then the following happened to me on 2.4.24:
I had 200 eur debited from my bank account with Sofort, saw that 2x 200,- Eur were debited one after the other with 2 different
Codes (booking no. or whatever you call it) at Rabona only 1x 200 was credited. Since then I have been waiting for an answer from the finance department, they want this and that ... have received a statement of account from me - everything they wanted.
I write to chat support twice a week and all I ever hear is "it's being processed and I'll receive an email" unfortunately an email never arrives
what do you think I can forget the 200,- and tick it off as "learning money" or what else could I do?
Unfortunately, when I write directly to the finance department by email, there is no reply either.

Lg
Petra

Wow, then you've been waiting a really long time, which is definitely unusual! how could that even happen? With my online banking, I have to confirm every payment again with an extra app before the money is actually sent...

so casinos don't actually just keep your money in such cases. It usually ends up in your account at some point or is transferred back. Of course, no one can really help you at first because it is illegal to play there. I would advise you not to use your bank account anyway if you play in unlicensed casinos. As long as the matter is not clarified, I would generally no longer Deposit there. you can contact support by email instead of Live Chat, maybe you'll reach someone there who knows something. You can really forget about most of the people in the chat at rabona. I hope you still get your money & soon. Keep your fingers crossed

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peba67
Rookie

Rabona - I have been waiting for a solution since 2.4.24

30th May. 2024, at 12:26 pm CEST#3
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yes, it's true that you always have to confirm your subscription via your cell phone. This also arrived once, then I accepted it and when I wanted to put my cell phone away, another one came, which I simply closed because I thought "huh? again? I just accepted". You can also see this on my bank statement and the account balance shows 400 eur less. However this happened, I can't explain it. And also those in the chat say it was credited 1x200, yes I saw that too.... but unfortunately no further answer via any way I had written to Rabona. Support by email and always only the same statement "will be checked by our finance department and I will receive an email when an update is available".... which unfortunately does not come. Maybe it really takes that long? The money is flying around somewhere in the universe

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btssultan
Experienced

Rabona - I have been waiting for a solution since 2.4.24

30th May. 2024, at 06:28 pm CEST#4
1 Like

Liked this post: Avatar von peba67 peba67
This has also happened to me privately, but not in connection with Online Casinos but generally with a service Provider on the Internet. However, the double debit was automatically credited again within 3 days.

Have you contacted the service provider directly? In other words, the provider of the payment method who is also responsible for the debit? They can process something like this much faster than a casino provider.

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Xavi22
Expert

Rabona - I have been waiting for a solution since 2.4.24

30th May. 2024, at 09:35 pm CEST#5
1 Like

Liked this post: Avatar von peba67 peba67
Please contact SOFORT directly. You are guaranteed faster help.

This post has been translated automatically

RedKaos
Top Member

Rabona - I have been waiting for a solution since 2.4.24

31st May. 2024, at 06:46 am CEST#6
1 Like

Liked this post: Avatar von peba67 peba67
I had a case like this at some casino, I can't remember exactly where. At the time, the Provider told me that the money was, how shall we say, stuck in a hole between the bank and the casino. The whole thing was returned to my bank account, but it took about 5-6 days.

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peba67
Rookie

Rabona - I have been waiting for a solution since 2.4.24

31st May. 2024, at 03:59 pm CEST#7
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ok then I'll see how I can get hold of Sofort and write to them.
Thanks for the advice.

Lg
Ptra

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peba67
Rookie

Rabona - I have been waiting for a solution since 2.4.24

31st May. 2024, at 04:29 pm CEST#8
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so I googled it immediately and called them. He also saw the debit on my account twice and said I have to submit a merchant complaint by email - which I did (account statement attached again) now I'll wait and see what happens.

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peba67
Rookie

Rabona - I have been waiting for a solution since 2.4.24

4th Jun. 2024, at 10:06 pm CEST#9
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Hello there, I'm back with an update in case anyone is interested.

So, Sofort is really fast, I received an answer today, but I'm not really happy with it:
Hello Petra,

thank you for your e-mail.

The retailer's payment service has replied to your complaint with the following message
the following message:

Please be informed that the mentioned transaction has been reimbursed to
the client due to a service issue where the service was not rendered.
The transaction has been reversed using the appropriate return reason
code,
and this has been confirmed with the client.

Please note that the transaction has been reversed due to a service issue where the service
Service issue where the service was not provided, the transaction was refunded to the
was refunded.

Please accept our apologies for any inconvenience this may have caused you.

Have a nice day.


With kind regards
Your Sofort GmbH Service Center


I have just checked today, no receipt on my account neither bank nor Rabona. I won't get any further with Rabona directly, apart from the chat where I already know the answer "it's being processed and the finance department will get in touch by email" (which they haven't done to date). Oh man, you have to learn the hard way, not enough that you lose.

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