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Rabona - I have been waiting for a solution since 2.4.24
Nobody has liked this post so far
i would also like to have a quick word about Rabona. I have already deposited a lot there and was able to make a few wins.
Then the following happened to me on 2.4.24:
I had 200 eur debited from my bank account with Sofort, saw that 2x 200,- Eur were debited one after the other with 2 different
Codes (booking no. or whatever you call it) at Rabona only 1x 200 was credited. Since then I have been waiting for an answer from the finance department, they want this and that ... have received a statement of account from me - everything they wanted.
I write to chat support twice a week and all I ever hear is "it's being processed and I'll receive an email" unfortunately an email never arrives
what do you think I can forget the 200,- and tick it off as "learning money" or what else could I do?
Unfortunately, when I write directly to the finance department by email, there is no reply either.
Lg
Petra
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Liked this post:
peba67
Wow, then you've been waiting a really long time, which is definitely unusual! how could that even happen? With my online banking, I have to confirm every payment again with an extra app before the money is actually sent...
so casinos don't actually just keep your money in such cases. It usually ends up in your account at some point or is transferred back. Of course, no one can really help you at first because it is illegal to play there. I would advise you not to use your bank account anyway if you play in unlicensed casinos. As long as the matter is not clarified, I would generally no longer Deposit there. you can contact support by email instead of Live Chat, maybe you'll reach someone there who knows something. You can really forget about most of the people in the chat at rabona. I hope you still get your money & soon. Keep your fingers crossed
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Nobody has liked this post so far
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Liked this post:
peba67
Have you contacted the service provider directly? In other words, the provider of the payment method who is also responsible for the debit? They can process something like this much faster than a casino provider.
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Liked this post:
peba67
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Rabona - I have been waiting for a solution since 2.4.24
Liked this post:
peba67
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Nobody has liked this post so far
Thanks for the advice.
Lg
Ptra
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Nobody has liked this post so far
This post has been translated automatically
Rabona - I have been waiting for a solution since 2.4.24
Nobody has liked this post so far
So, Sofort is really fast, I received an answer today, but I'm not really happy with it:
Hello Petra,
thank you for your e-mail.
The retailer's payment service has replied to your complaint with the following message
the following message:
Please be informed that the mentioned transaction has been reimbursed to
the client due to a service issue where the service was not rendered.
The transaction has been reversed using the appropriate return reason
code,
and this has been confirmed with the client.
Please note that the transaction has been reversed due to a service issue where the service
Service issue where the service was not provided, the transaction was refunded to the
was refunded.
Please accept our apologies for any inconvenience this may have caused you.
Have a nice day.
With kind regards
Your Sofort GmbH Service Center
I have just checked today, no receipt on my account neither bank nor Rabona. I won't get any further with Rabona directly, apart from the chat where I already know the answer "it's being processed and the finance department will get in touch by email" (which they haven't done to date). Oh man, you have to learn the hard way, not enough that you lose.
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