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Online Casinos in general: Quasar Gaming / RBG Fiduciary Service

Topic created on 10th Aug. 2020 | Page: 1 of 3 | Answers: 20 | Views: 10,014
nova82
Rookie
Hello people,

i had received an email today. Apparently I still had a credit balance with Quasar. Has anyone received a similar email?

I can only imagine that this is similar to supergaminator. I had played a lot of Jackpot slots, and after the site was closed, the jackpot stakes (were about 850€) were returned to my player account, which I could then bring to the payout.



Dear User,


As notified on the 25th of February 2019, Quasar Limited has terminated its remote gaming license granted to it by the Malta Gaming Authority. Upon such termination, the agreement entered into between yourself and Quasar Limited, being the General Terms and Conditions, was terminated.



The balance held in your account was transferred to RBG Fiduciary Services Limited, a company registered under the laws of Malta bearing company registration number C-47757 and having its registered address at 113B, Poala Road, Tarxien, TXN 1807, Malta. RBG Fiduciary Services Limited is duly licensed and authorised by the Malta Financial Services Authority to provide trustee and fiduciary services, and accordingly the Trustee RBG Fiduciary Services Limited is holding these funds instead of Quasar Limited in a Trust.



According to our records it transpires that you are yet to request a payout of your remaining balance. Should you wish to do so, you are kindly requested to follow the below procedure:



Requests should be made via email to support@quasargaming.com using the email address previously used to register your account with QuasarGaming. Please note that requests made via any other means or email addresses shall not be considered. Please include the following details in your email request:


1. full name and surname;


2. username;


3. details of the bank account to which you would like the balance in your account to be transferred;


4. proof of your ownership of the said bank account (such as a bank statement) which is not older than 6 months;


5. proof of your identity (such as an unexpired identity card, passport or driving license); and


6. proof of your residential address (such as a utility bill) which is not older than 6 months.



Upon receiving a payout request the trustee shall evaluate the same in order to verify whether all the necessary information and/or documentation has been provided to its satisfaction. The trustee reserves the right to request additional information and/or documentation to that mentioned above prior to approving a request for a payout as it may, in its sole discretion, deem necessary. Please note that the trustee further reserves the right to refuse a request for a payout in the event that insufficient or unsatisfactory information and/or documentation is provided, or the trustee finds that, for whatever reason, you are not eligible to receive a payout.



An administrative fee is being charged to your account and automatically deducted from the balance held. It is therefore in your interest to claim such balance as early as possible.



Regards


Reuben Buttigieg


For and on Behalf of


RBG Fiduciary Services Limited


Trustee

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upola
Legend
I think they have been off the market for 2 years.

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Schlumpi1010
Rookie
Quasar was my absolute favorite back then. Have played almost exclusively there and also won well. Shortly before they have stopped I had received an email that I should withdraw my balance. But now came nix with me. Did you not let you pay out everything at that time?

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nova82
Rookie

Schlumpi1010 wrote on 11.08.2020 at 12:45 pm: Quasar was my absolute favorite back then. I played almost exclusively there and won well. Shortly before they have stopped I had received a mail that I should withdraw my balance. But now came nix with me. Did you not let you pay out everything at that time?

I had then no more credit on my Quasar account had. Therefore, I strongly assume that this is the repayment of the stakes placed on the Jackpot games. That was also refunded by SuperGaminator at the time, since the jackpots were all liquidated.

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upola
Legend
After 2 years?

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alexj
Rookie
nova82 wrote on 11/08/2020 at 17:21

I had no more credit on my Quasar account at that time. Therefore, I strongly assume that this is the repayment of the stakes made on the Jackpot games. That was also refunded at that time by SuperGaminator, since the jackpots were all dissolved.

I have also just received the mail and can not remember credit on the account to have left.

If it is really that with the jackpot games is then I think I expect certainly a hefty payout because I have played at that time really many jackpot games on very high stakes. I have replied to them and asked about what amount it is at all, I hope times give me information before I send them all these documents.

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nova82
Rookie

alexj wrote on 12.08.2020 at 09:03
I also just received the mail and I don't remember leaving any credit on the account either.

If it is really that with the Jackpot games is then I think I expect certainly a hefty payout because I have played at that time really many jackpot games on very high stakes. I have replied to them and asked about what amount it is at all, I hope times give me information before I send them all these documents.

well, then I'm not the only one. had also inquired about what sum it is. I have my username unfortunately no longer at hand. let's see what feedback comes from them.


what i found a bit irritating was this part of the email:


Upon receiving a payout request the trustee shall evaluate the same in order to verify whether all the necessary information and/or documentation has been provided to its satisfaction. The trustee reserves the right to request additional information and/or documentation to that mentioned above prior to approving a request for a payout as it may, in its sole discretion, deem necessary. Please note that the trustee further reserves the right to refuse a request for a payout in the event that insufficient or unsatisfactory information and/or documentation is provided, or the trustee finds that, for whatever reason, you are not eligible to receive a payout.


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alexj
Rookie

nova82 wrote on 08/12/2020 at 10:07 AM



Well I think the part of the mail refers only to the fact that they take the right to reject certain documents and just then not pay out if the required documents are not delivered.


Have they contacted you in the meantime? With me nothing came so far.

I called the day before yesterday, but no one answered the phone.

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ruhrpott
Expert
Be careful, it might be a fake/spam email.
I have been getting more emails lately, supposedly from OVO Casino (which was part of Quasar). These are clearly fake. So watch out for you and your data. Because funds from Jackpot games were already paid out by Quasar at that time. I know this because I got something at that time.

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Anonym
I also got 300 euros from the jackpots back then.... But was also directly after the closure

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