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Online Casinos in general: Win was not saved / Help

Topic created on 18th Dec. 2020 | Page: 1 of 3 | Answers: 21 | Views: 4,904
Phillias_Md
Amateur

Win was not saved / Help

18th Dec. 2020, at 07:32 am CET#1
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Good morning

I have a problem and namely I have in the game Ramses Book Christmas Edition at a spin with bet 0.40 cent on line 9 all symbols with Ramses had what was a win of 200 euro !!!!
But in the next spin the 200 were gone again as if the spin and win was deleted because in the course is also nothing to see from the 200 euro.

Are the casinos also the optical image of a spin stored or only whether you have won something or not?

Chat is at sunmaker for 4 hours no one to reach and I do not really know what I should do or how I get my money?

Can someone give me a Tip or has someone also made such an experience?

I would be very grateful if someone responds

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Anonym

Win was not saved / Help

18th Dec. 2020, at 08:19 am CET#2
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Unfortunately, I really can't give you any tips. What a bummer. But weren't optical gradients also saved somewhere? I'm not sure but I've seen something like that somewhere.
Stupid situation really

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Phillias_Md
Amateur

Win was not saved / Help

18th Dec. 2020, at 08:36 am CET#3
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Dude123 wrote on 18/12/2020 at 08:19: I can't really give you a Tip there, unfortunately. What a bummer. But weren't optical gradients also saved somewhere? I'm not sure but I've seen something like that somewhere.
Stupid situation really

Nee at sunmaker unfortunately not or I can not see it.ob sunmaker can see that I do not know.



Have now received an email:

.


Hello Nico,

We have checked your game history and cannot find any irregularities. All entries have been posted correctly
with kind regards

your support team




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Anonym

Win was not saved / Help

18th Dec. 2020, at 08:38 am CET#4
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That is times a, right shit
I hope for you that one can help you here evtl

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Phillias_Md
Amateur

Win was not saved / Help

18th Dec. 2020, at 08:57 am CET#5
1 Like

Liked this post: Anonym
Yes, so that happens to me at sunmaker with it I would never have expected...

I pay there weekly several hundred euros and never had problems playing until now but something like this now discourages of course to continue to be a customer.

The answer from support is also ridiculous

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Anonym

Win was not saved / Help

18th Dec. 2020, at 09:01 am CET#6
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der_der_immer_zockt wrote on 18.12.2020 at 08:57 clock: Yes, so that happens to me at sunmaker so I would never have expected...

I pay there weekly several hundred euros and never had problems playing until now but something like this now discourages of course to be there further customer.

The answer from support is also ridiculous

Aufjedenfall there you have yes fear if you win what larger that it is gone

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cbz490
Experienced

Win was not saved / Help

18th Dec. 2020, at 09:41 am CET#7
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Sunmaker should ask the Provider!

The should get a better insight and clarify yes not in Live Chat but via support mail.

LG

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Wengust
Experienced

Win was not saved / Help

18th Dec. 2020, at 09:46 am CET#8
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I had the letztens with EnergyCasino there I had free spins with extra Chilli me not booked, then off in the chat and they could then up book without problems

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upola
Legend

Win was not saved / Help

18th Dec. 2020, at 10:27 am CET#9
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The shit with such a situation is, you can not prove it.
If the casino is stubborn, there is not much you can do.

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DerHamburger87
Top Member

Win was not saved / Help

18th Dec. 2020, at 10:31 am CET#10
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Unfortunately, it is your duty to prove this, even though it is almost impossible to do so.
The casino cannot visually trace the slot spins and only has a listing of the bet and game
If everything is fine according to them, you won't be able to do much. I would still write an email with the request to check this again with consultation with the Provider exactly and confirm again that really no win was booked
Theoretically, this should not happen

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