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Online Casinos in general: Problems with slotplanet/white hat gaming

Topic created on 30th Aug. 2018 | Page: 1 of 1 | Answers: 5 | Views: 2,150
Nyrage

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 01:55 am CEST#1
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Heyho together,


i decided to do a hotmodehunt today around 9pm and had a total of 300Euro to deposit.
I wanted to run several slots at the same time and have inquired on the Internet.
Thereupon I came across Spinplanet and the company White Hat gaming.
These offer on their casinos pretty good Bonuses (200%) with turnover conditions to be forgiven (this is definitely not an advertisement!)
So off to the Live Chat and first asked whether I can also register with other sites of the casino.
I was told that this is no problem as long as I do not register twice with any casino.
No sooner said than done, registered with 3 sites, deposited 100 each and off I went.
After one site was at 0 and the other two were at 1000+(hotmode Terminator 2), I received a friendly email from the site that was already at 0:


Dear Name,



Following a review of your account, it has become clear that you are attempting to abuse promotions.



Please be advised that the Casino will not be offering you any further bonuses or free offers. This Bonus BAN is extended to include all Casinos across the whole Network.



Please also note that you are no longer permitted to open any further accounts on the network effective immediately.



If you attempt to open any further accounts on the Network, they will be terminated and any funds accumulated will be confiscated.



Below please find a list of Casinos that are contained on the Network:



https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720



Your account remains fully operational with the exception of bonuses as well as further registrations on the network.



Kind Regards

Accounts Team

Slot Planet
https://www.slotplanet.com
Email: accounts@slotplanet.com
Live Chat available on https://www.slotplanet.com
18+ Please Bet Responsibly - We believe in Responsible Gambling,
For more information go to www.gambleaware.co.uk

Let's Talk About Responsible Gambling - find out more at www.ResponsibleGamblingWeek.co.uk




Everything is fine with the other casinos both on the balance and according to live chat, I'm just afraid that I can't cash out or am I just completely misunderstanding the mail?

Maybe someone of you has made a similar experience and knows

Thanks for reading and


LG

This post has been translated automatically

Stromberg
Legend

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 08:53 am CEST#2
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It only says that you will be excluded from bonus offers and that you are not allowed to create any further accounts at a casino of this group.
Apart from that, your account will continue to exist normally.
It is not clear whether this only refers to the one account that you received the mail from or also the other two.

This post has been translated automatically

Nyrage

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 09:39 am CEST#3
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Thanks Stromberg, that's how I understood it. I'm curious whether I'm turned into a "rope".
The other two are together currently just under 4000im plus bonus converted to 80%.

This post has been translated automatically

Nyrage

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 10:01 am CEST#4
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Now they f**k with me completely
Mail this morning:



Dear Name
As a valued player at Slot Planet we have rewarded you with a €4 bonus. You will find these bonus funds in your Slot Planet account.


PLAY NOW!

Thank you for playing at Slot Planet

Have fun and good luck!

Slot Planet

This post has been translated automatically

T0uchTheSky
Elite

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 10:55 am CEST#5
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I am registered with at least 10 Whitehat casinos, including SlotPlanet, and have never had a problem. With withdrawals I also never had to verify. However, you do not get the money immediately, but usually only on the 3rd day, because the withdrawals are always processed after 48 hours. And from the casinos I regularly get Bonuses and FreeSpins.

The Welcome bonus, unfortunately, you have to wager 35x the Deposit and 35x bonus, but after that if you get a bonus, you have to wager only 35 x bonus.

This post has been translated automatically

Nyrage

Problems with slotplanet/white hat gaming

30th Aug. 2018, at 11:02 am CEST#6
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That's interesting, then I have no idea why they make with me probleme

This post has been translated automatically

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