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Online Casinos in general: Problems with Scatters.com

Topic created on 12th Nov. 2022 | Page: 1 of 1 | Answers: 7 | Views: 1,205
Saarlat
Rookie

Problems with Scatters.com

12th Nov. 2022, at 06:49 pm CET#1
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Hello dear forum.
Have registered about 2 weeks ago in the said casino.
On 04.11. I then wanted to Deposit 250€ about, "Volt".
did not work. The payment had until 06.11. the status, "pending" and was canceled a day later.
I have now contacted the Live Chat 5 times, always with the same result.
They want a bank statement in PDF format as proof of the transaction.
This I (Bin customer at DKB) but can not create manually !
With DKB it is so that the account statements are automatically deposited every 30 days as a PDF in online banking.
I can make a turnover query and of it as said a screenshot
But Scatters.com insists on the statement in PDF format !
Nobody can tell me why this is the case.
It is evident in the system as well as on my submitted screenshots that the amount was deducted but not credited.

What can I do about it ? Have you also had bad experiences there?

This post has been translated automatically

v****t

Problems with Scatters.com

12th Nov. 2022, at 06:58 pm CET#2
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You can simply click on the booking in Online Banking and then make a PDF. (top right) otherwise just make yourself from the screenshot a PDF

This post has been translated automatically

Saarlat
Rookie

Problems with Scatters.com

12th Nov. 2022, at 07:20 pm CET#3
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valiant wrote on 12.11.2022 at 18:58: You can but in online banking simply click on the booking and then make out of there a PDF.... ( top right) otherwise just make yourself from the screenshot a PDF

Do you think they accept it that way ?

I could print it out and then scan it again... that's right 🤔

This post has been translated automatically

v****t

Problems with Scatters.com

13th Nov. 2022, at 06:54 am CET#4
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Saarlat wrote on 12/11/2022 at 19:20

Do you think they accept it that way ?

I could print it out and then scan it back in... that's right 🤔

Why scan it? You can make a PDF from the screenshot or just right in online banking

This post has been translated automatically

Paddington
Expert

Problems with Scatters.com

13th Nov. 2022, at 09:20 am CET#5
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Liked this post: Anonym, v****t

Saarlat wrote on 12/11/2022 at 19:20

Do you think they accept it like that ?

I could print it out and then scan it back in... that's right 🤔

Print it out and scan it back in? What logic should that have please?
Just send PDF and problem should be solved!

This post has been translated automatically

WithoutWings
Expert

Problems with Scatters.com

13th Nov. 2022, at 04:45 pm CET#6
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Always make in the desktop version many things do not go in mobile versions of banks.

This post has been translated automatically

Saarlat
Rookie

Problems with Scatters.com

17th Nov. 2022, at 09:43 pm CET#7
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So folks, update:

I printed it out, scanned it again, and then sent it to Scatters as a PDF
It came as I suspected it would.

They want the "official" statement from the bank.
And I will not receive it until the next month
With Sparkasse and co you can create and download any, with DKB not !
I could contact DKB now, but I don't want to wake sleeping dogs.
At scatters you can play without 5sec and 1€ max bet

I find it an absolute impudence, have not experienced anything like this
On the umpteen screenshots and also the PDF file of my turnover query, everything necessary is evident
In addition, only in the Live Chat was said, it would be a problem of Volt the payment provider.

Obviously, this does not seem to be the case.
Otherwise, the money would have gone automatically to my account, so booked back...

Apart from the fact that I can now wait and send my official account statement provided by DKB to scatters early next month ; what about data protection ?
Can not be that I have to release my personal data ?!

What would you guys do now ?
Am pretty clueless

This post has been translated automatically

gamble1
Icon

Problems with Scatters.com

17th Nov. 2022, at 10:18 pm CET#8
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Saarlat wrote on 11/17/2022 at 9:43pm: So guys, update:

I printed it out, scanned it again, and then sent it to Scatters as a PDF
It came as I suspected it would.

They want the, 'official' statement from the bank.
And I will not receive it until the next month
With Sparkasse and co you can create and download any, with DKB not !
I could contact DKB now, but I don't want to wake sleeping dogs.
At scatters you can play without 5sec and 1€ max bet

I find it an absolute impudence, have not experienced anything like this
On the umpteen screenshots and also the PDF file of my turnover query, everything necessary is evident
In addition, only in the Live Chat was said, it would be a problem of Volt the payment provider.

Obviously, this does not seem to be the case.
Otherwise, the money would have gone automatically to my account, so booked back...

Apart from the fact that I can now wait and send my official account statement provided by DKB to scatters early next month ; what about data protection ?
Can not be that I have to release my personal data ?!

What would you guys do now ?
I am quite at a loss

In 2022, unfortunately, you can only join or be prepared for a long fight including account blocking and probably trying not to pay you the money


So I would deliver what they want

This post has been translated automatically

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