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Online Casinos in general: Problems with NY Spins Casino.

Topic created on 26th Oct. 2018 | Page: 1 of 1 | Answers: 8 | Views: 1,844
Anonym

Problems with NY Spins Casino.

26th Oct. 2018, at 06:39 pm CEST#1
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Hello people.

The following problem has occurred:
I bought around 40 euros of free spins in the game Extra Chilli when suddenly the screen froze.
Also reload the page, delete cookies and cache have brought nothing.

My problem is: NY Spins keeps putting me off. Meanwhile I could already write with 5 different support staff, of which of course no one has a clue. Completely pointless things demanded of me, for example already 2 times the same screenshot hinschicken however I had to make it twice, however with other date, why also always?
In total, I have now effectively spent 2 whole hours of time in which I have written with the incompetent support.

I am probably deliberately fooled by them.
For example, it would be said every time they forward it
When I then asked if they could not find another solution because I do not want to wait 3 weeks now.
So I told the support to please credit me my 40 Euro back because they can see from the history that the game has a bug.
Then he asked me for time and told me that he would take a quick look at my last game round at Extra Chilli
Once again I waited
He got back to me with the words: Ah, I see something here.
I have forwarded it.
So why did you make me wait so long again and look at it if you're going to give me the same answer as the rest anyway?


I just don't want to believe that support staff are generally so stupid.
Is there intention behind it, I do not know.

I really have no nerves for supports anymore.
The correspondence is always immensely slow, you wait forever until someone at the other end types something. Then it takes forever until they even begin to understand the problem. Then you have to enter your data again and again.
And you usually don't get any help anyway, only standard answers.

Just wanted to inform you that there are certainly better casinos than NYspins

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Anonym

Problems with NY Spins Casino.

30th Oct. 2018, at 04:43 pm CET#2
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Update:

NY Spins has now credited me 26 euros.

I have explained to them forever that this can not be.

As I said, I bought 40 euros worth of free spins on Extra Chilli. At this moment the game is frozen.
As you all know, you can play free spins in the game, which I would have done in any case, I never take at 8 games.

It is now much too tedious for me to explain how abstruse the chats went.

In any case, I had myself blocked there. In the end, they stole 14 euros from me, there is no other way to put it.

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Horsepower44
Top Member

Problems with NY Spins Casino.

30th Oct. 2018, at 07:26 pm CET#3
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Has it been explained to you what the 26 euros are? Should that be the win from the free spins?

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TonioKroeger
Experienced

Problems with NY Spins Casino.

30th Oct. 2018, at 07:48 pm CET#4
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Somehow strange. If you buy FS, they remain m.E. system-conditioned, even if you fly out of the game, log out and log back in after a long time (can also be weeks), so my experience. This is also true for other game histories and (not purchased) FS, which are currently saved. If it was a different problem, it can not be that you are now only 26 instead of 40 euros. I have also had the experience that support staff have little idea.

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Anonym

Problems with NY Spins Casino.

31st Oct. 2018, at 12:48 am CET#5
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TonioKroeger wrote on 30/10/2018 at 19:48: Kind of weird. If you buy FS, they stay m.E. system-dependent, even if you fly out of the game, log out and log in again after a long time (can be weeks), at least that's my experience. This is also true for other game histories and (not purchased) FS, which are currently saved. If it was a different problem, it is not acceptable that you are now only 26 instead of 40 euros. I have also had the experience that support staff have little idea.

They told me that was the win from the free games. (So probably from the 8 games)

I then explained to the support that you can gamble in this game and how Btg or just NYspins comes to simply take the 8 spins and takes away the possibility of gambling.

Thereupon the support said, it was gambled.??????
My legitimate question then, whether he has any idea how the game works?

Thereupon he gave me the standard answer again.
The game round was closed by the game manufacturer and the win of 26 euros was credited.


The only correct solution would have been to declare the game invalid and to simply refund the 40 euros that I have bet and for which I have received no benefit. So no one has any damage from it.

Instead, they gave me a completely incomprehensible 26 euros.
Also in the mail was no gameplay or anything else. But only the info that just the 26 are on my player account.

Fortunately, no great damage was done, but it's a matter of principle.

About 10 times on different days I tried to explain it to the support. Not one of them could follow me.
I had to send a screenshot three times
In spite of everything, one support employee even said, and this after 5 conversations, how I even come to the fact that I still get money from Extra Chilli, everything is correct.
It took about 30 min. until we found the game round about which it is at all. After 5 attempts, they have not even made the effort to even pick out the game round.

I am a bit shocked about how inhuman and surreal it was with this support. In the sense that no matter what you said or explained to them, it simply had no effect.
They were just as smart as before, didn't understand anything, not even the simplest things.

Oh yes, one support employee even said that I couldn't play Extra Chilli anymore because I didn't have any money on my account.
So he wanted to indirectly say I'm just trying to scrounge me 40 euros.

I have locked myself there and can really not recommend anyone to play there.
If you have similar problems, you can rely on the only interface between the customer and the casino, i.e. the support, zero.

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Bvb1995
Expert

Problems with NY Spins Casino.

31st Oct. 2018, at 09:44 am CET#6
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As I very you have instead of 0 euro 26 bekommrn be happy

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Anonym

Problems with NY Spins Casino.

31st Oct. 2018, at 10:16 am CET#7
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Bvb1995 wrote on 31.10.2018 at 09:44: As I very you have instead of 0 euro 26 bekommrn be happy



So I should be happy that I was stolen only 14 euros and not 40?

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Anonym

Problems with NY Spins Casino.

31st Oct. 2018, at 11:03 am CET#8
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Random wrote on 10/31/2018 at 10:16 AM


So I should be glad that only 14 euros were stolen from me and not 40?

He probably meant that it could have been worse, but I would not be so really happy. After such an action I would never play there again, if you could not give the bet in the form as you wanted the round should be canceled completely. This is pure fraud in my eyes.

Marketing-technically, the casino also acts very unwise, because because of a relatively small amount is now stonewalled and although it should be aware that even small losses in such cases tempt a player to never play again at the casino. Even worse is that you are sometimes treated like a high addict, if you want to pay out money - so yes that's only the hardcore addicts, the normal people gamble away all the money and enjoy the entertainment in a harmonious ambience with candlelight and a bottle of champagne in the basement room!

Random, since you already had problems with another casino because of payout, I hope you find a casino that is worth having you as a player.

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Anonym

Problems with NY Spins Casino.

31st Oct. 2018, at 12:23 pm CET#9
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Ankor wrote on 31/10/2018 at 11:03 am
He probably meant that it could have gone worse, but I wouldn't be so really happy either. After such an action I would never play there again either, if you couldn't place the bet in the way you wanted the round should be cancelled altogether. This is pure fraud in my eyes.

Marketing-technically, the casino also acts very unwise, because because of a relatively small amount is now stonewalled and although it should be aware that even small losses in such cases tempt a player to never play again at the casino. Even worse is that you are sometimes treated like a high addict, if you want to pay out money - so yes that's only the hardcore addicts, the normal people gamble away all the money and enjoy the entertainment in a harmonious ambience with candlelight and a bottle of champagne in the basement room!

Random, since you already had problems with another casino because of payout, I hope you find a casino that is worth having you as a player.

First of all, they didn't even send me a game history of the round so I can understand where the 26 are coming from in the first place.

I was registered there for about a week in which I deposited 300 and would certainly have played from time to time.

This is only in Online Casinos that you entrust the most important position (from a player's point of view) to people who have nothing to do with the matter at all and then train them poorly.

And for cases like mine, there is not even a single employee there who knows and can solve it.
Something like that would never happen to you in a live casino.

I will just continue to stay with Videoslots
Even there, the support is not exactly the best, but the casino is so good that you do not really need the support anyway.

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