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Online Casinos in general: Problems with Nucleonbet

Topic created on 10th Jan. 2023 | Page: 1 of 1 | Answers: 13 | Views: 1,956
Gehtdichnixan
Visitor

Problems with Nucleonbet

10th Jan. 2023, at 02:40 pm CET#1
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Nobody has liked this post so far
Hello,

the casino I am having problems with is unfortunately not listed here and I don't know if my post is placed correctly here if not, sorry.

I signed up with Nucleonbet last year, deposited and won. Stupidly, only when I wanted to pay out, I googled for the operator and found that I am banned from the sister (Svenplay) since at the time over a year for gambling addiction. The withdrawal of my winnings (540 €) I have then not made, played down money because it was clear to me, I do not get the payout anyway, and the casino sent an email. Informed that I am locked with the sister and asked for a refund of my Deposit (295€). Of course, the casino refused, so I turned to madre-online.eu. The arbitration board is listed in the terms and conditions of the casino. Now I got an email from Madre with a letter attached where it says that Madre has decided that the casino may not withhold my deposit and I have a right to a refund. Also, the casino's terms and conditions state that Madre's decision is binding.

On mails, the casino unfortunately does not respond at all in the Live Chat are always 23 to 25 people in front of me and after a short wait is suddenly keim employee more there I should contact them by mail.

Can anyone give me a Tip on what else I could do? A complaint to the MGA I have already made last year about the casino, no reaction from them.

This post has been translated automatically

Ballern
Rookie

Problems with Nucleonbet

10th Jan. 2023, at 05:25 pm CET#2
0 Likes

Nobody has liked this post so far

Gehtdichnixan wrote on 10/01/2023 at 14:40: Hello,

the casino I have problems with is unfortunately not listed here and I don't know if my post is placed correctly here if not, sorry.

I signed up with Nucleonbet last year, deposited and won. Stupidly, only when I wanted to pay out, I googled for the operator and found that I am banned from the sister (Svenplay) since at the time over a year for gambling addiction. The withdrawal of my winnings (540 €) I have then not made, played down money because it was clear to me, I do not get the payout anyway, and the casino sent an email. Informed that I am locked with the sister and asked for a refund of my Deposit (295€). Of course, the casino refused, so I turned to madre-online.eu. The arbitration board is listed in the terms and conditions of the casino. Now I got an email from Madre with a letter attached where it says that Madre has decided that the casino may not withhold my deposit and I have a right to a refund. Also, the casino's terms and conditions state that Madre's decision is binding.

On mails, the casino unfortunately does not respond at all in the Live Chat are always 23 to 25 people in front of me and after a short wait is suddenly keim employee more there I should contact them by mail.

Can anyone give me a Tip on what else I could do? A complaint to the MGA I have made last year about the casino already, no reaction from them.

So every reputable casino pays you back the deposit ... what scumbags look for a better casino if you have interest contact me times by pn

This post has been translated automatically

Anonym

Problems with Nucleonbet

10th Jan. 2023, at 06:57 pm CET#3
1 Like

Liked this post: Avatar von Gehtdichnixan Gehtdichnixan

Gehtdichnixan wrote on 10/01/2023 at 14:40: Hello,

the casino I have problems with is unfortunately not listed here and I don't know if my post is placed correctly here if not, sorry.

I signed up with Nucleonbet last year, deposited and won. Stupidly, only when I wanted to cash out, I googled for the operator and found that I am banned from the sister (Svenplay) since at the time over a year for gambling addiction. The withdrawal of my winnings (540 €) I have then not made, played down money because it was clear to me, I do not get the payout anyway, and the casino sent an email. Informed that I am locked with the sister and asked for a refund of my Deposit (295€). Of course, the casino refused, so I turned to madre-online.eu. The arbitration board is listed in the terms and conditions of the casino. Now I got an email from Madre with a letter attached where it says that Madre has decided that the casino may not withhold my deposit and I have a right to a refund. Also, the casino's terms and conditions state that Madre's decision is binding.

On mails, the casino unfortunately does not respond at all in the Live Chat are always 23 to 25 people in front of me and after a short wait is suddenly keim employee more there I should contact them by mail.

Can anyone give me a Tip on what else I could do? A complaint to the MGA I have made last year about the casino already, no reaction from them.

Well, Svenplay and the rest of the group has a MGA license, but what it is worth or not, as in your case, you will only see when there are problems.


Is always nen difference between being right and getting right 🤷♂️ ..

If you have already contacted the MGA, then ask what happened to the complaint; if no one can tell you anything, then make a new complaint. You won't be able to do much more - with reasonable effort; the amount of 295€ is a lot of money for you and most people here, but the costs of really doing something tangible are many times higher - with a completely uncertain outcome.

I'm afraid, if there nix more comes from the
Store, you will be best advised to write off the deposit as apprenticeship money.

This post has been translated automatically

Anonym

Problems with Nucleonbet

10th Jan. 2023, at 06:58 pm CET#4
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Ballern wrote on 10.01.2023 at 17:25:

So any reputable casino will refund your Deposit .. what scumbags look for a better casino if you are interested get in touch via pn

Great, she writes that she is blocked at the sister casino with the reason "gambling addiction" and you come as the great expert around the corner and babble around as if you had any insider tips ..


Can you really not think up again, so nen garbage.

This post has been translated automatically

Gehtdichnixan
Visitor

Problems with Nucleonbet

10th Jan. 2023, at 09:31 pm CET#5
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Antiheld1335 wrote on 10/01/2023 at 18:57:

Well, Svenplay and the rest of the group has a MGA license, but what it is worth or not, as in your case, you will only see when there is a problem.


Is always nen difference between being right and getting right 🤷♂️ ..

If you have already contacted the MGA, then ask what happened to the complaint; if no one can tell you anything, then make a new complaint. You won't be able to do much more - with reasonable effort; the amount of 295€ is a lot of money for you and most people here, but the costs of really doing something tangible are many times higher - with a completely uncertain outcome.

I'm afraid, if there nix more comes from the
Store, you will be best advised to write off the Deposit as apprenticeship money.


Yes, that will be it. I will file a new complaint with the MGA and if I don't hear back again, which I think I will, I will leave it at that it was a mistake. Somehow I have already written off the money anyway it is also somewhere my own fault, but still doof da wird beschloßen that one is right and even that seems to interest neither the MGA nor the operator that is annoying.


You just never learn 🤷🏻♀️

This post has been translated automatically

Gehtdichnixan
Visitor

Problems with Nucleonbet

10th Jan. 2023, at 09:31 pm CET#6
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Antiheld1335 wrote on 10/01/2023 at 18:58:

Great, she writes that she is banned at the sister casino with the reason "gambling addiction" and you come as the big expert around the corner and babble around as if you had any insider tips...


You really can't make it up again, so nen garbage.

😂😂😂😂

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Falko
Icon

Problems with Nucleonbet

10th Jan. 2023, at 11:15 pm CET#7
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At Casino Guru, the Nuclonbet casino has a terrible rating with only 0.9 out of 10 points and 2 red warning messages are also displayed here. Whether you will ever get your money there looks almost hopeless based on this rating.

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Donnie
Elite

Problems with Nucleonbet

11th Jan. 2023, at 12:42 am CET#8
1 Like

Liked this post: Avatar von Paddington Paddington
The whole group, Lapilanders / Nucleonbet and Co, is simply crap and unseriös.Must probably pay enough bribe money to the MGA.Why does not disappear the dirt? The MGA makes but always one on reputable...

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Gehtdichnixan
Visitor

Problems with Nucleonbet

11th Jan. 2023, at 02:20 pm CET#9
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Donnie wrote on 11.01.2023 at 00:42 clock: The whole group, Lapilanders / Nucleonbet and Co, is just crap and unseriös.Must probably pay enough bribe money to the MGA.Why does not disappear the dirt? The MGA makes but always one on serious...

The MGA is unfortunately also no longer what it was once. At that time so a few years ago still a very strong licensor but now become extremely weak. The ratings on Trustpilot also suggest that the MGA has deteriorated extremely. A pity, actually.

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Gehtdichnixan
Visitor

Problems with Nucleonbet

11th Jan. 2023, at 02:24 pm CET#10
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Falko wrote on 10.01.2023 at 23:15: At Casino Guru, the Nuclonbet casino has a grotty rating with only 0.9 out of 10 points and 2 red warning messages are also displayed here. Whether you will ever get your money there, looks almost hopeless based on this rating.

Yes, I have also seen. Afterwards you are always smarter 😄 I have no hope to get my money back. I just hope that at some point there will be so many complaints that this operator must fear for his license. But as long as the money flows, that will never happen I think that the licensor is written off at some point with the customers and then these casinos will have nothing to laugh about because without customers no money and without money no existence.

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bakerstreet
Rookie

Problems with Nucleonbet

11th Jan. 2023, at 11:36 pm CET#11
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I've actually never heard of the casino before.
But my very first thought was:

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Gehtdichnixan
Visitor

Problems with Nucleonbet

17th Jan. 2023, at 04:41 pm CET#12
2 Likes

Liked this post: Anonym, Anonym
Hey guys

i just wanted to report, I got my money refunded. Madre is really top while the MGA has not taken care of any of my complaints (have filed several complaints 😁), was enough only an email to Madre with the info that Nucleonbet does not accept the decision and bang, money back.

Glad me very much, but a bit more pleased me the genugtuung that this casino, even if it is not a sum, this time did not win.

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Gehtdichnixan
Visitor

Problems with Nucleonbet

17th Jan. 2023, at 04:43 pm CET#13
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bakerstreet wrote on 11/01/2023 at 23:36: Never actually heard of the casino before.
But my very first thought was:


Nucular 🤣🤣🤣 Homer is the best! So you can make your own picture of this casino or the operator, everyone should have his own opinion, but I personally advise you from the operator.

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Anonym

Problems with Nucleonbet

17th Jan. 2023, at 04:52 pm CET#14
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Nobody has liked this post so far

Falko wrote on 10.01.2023 at 23:15: At Casino Guru, the Nuclonbet casino has a terrible rating with only 0.9 out of 10 points and 2 red warning messages are also displayed here. Whether you will ever get your money there, looks almost hopeless based on this rating.

I took a closer look at the casino. In principle, it is quite alright, but there are 1-2 relevant aspects which cause the casino to lose some of its reputation. There were serious problems with customers outside the EU (UK and Russia).

I would not recommend the casino, but a 4 to 5 out of 10 can probably be given...

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