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Online Casinos in general: Problems with Casoola.

Topic created on 25th Oct. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,142
Nextplx
Amateur

Problems with Casoola.

25th Oct. 2020, at 07:58 am CET#1
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Hello dear..
Yesterday I made a withdrawal at Casoola, now the big document collection begins.
Before I deposited, I asked in the chat if I am already verified here because I already played at Pelaa and cashed out there etc..
Of course, the chat confirmed me if, you have already verified there with the same Deposit/Whitedraw method, they do not need this here again.
Ok I thought then I look in the documents breich after there is also only
'' Dear player, at this point we have all the necessary information we need to verify your account. No further documents are necessary. Thank you very much! ''
Good I thought then after the last problems again with other casinos then I can play here calmly
casino is listed at Gamblejoe, Casinogrp (Pelaa) has paid out immediately without problems and the chat confirms that I am already successfully verified and the same confirms to me
also the documents page.

So a small Deposit with 100% bonus made after about 20min I was ready and even had 1000+ on the clock I wanted to pay out directly.
Wager was through, maxbet I have 2-4 € so everything is in the green.

I went into chat after I started the withdrawal and ask again do they need documents etc.
No no all good payout comes in maximum 48 hrs.

I thought before I waste time again, I send but rather already times all documents man knows yes the casinos.
So precautionary bank statement / card / Perso etc accepted by Pelaa were also sent there.

This morning I wake up. See a Casoola would like documents of course everything
Bank statement/Card/Perso
I him the chat there said I have yet sent everything to your email.
Yes ok but they still need a screenshot of a 4 month old Skrill deposit.
(Funny is in the documents breich I should upload everything according to email, there is still that I am already successfully verified)

The problem is since Skrill became unattractive and I no longer have Skrill, has anyone experience what I can do now?
Have only the Skrill Einzahlungsbleg with IBAN etc which also matches my Deposit Iban.

my Deposit/Whitedraw method is activated... am I now obliged to also verify an old Einzahlugsquelle the 3 months ago?
Where I have also only Instant payment powerd by Skrill used...


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Nextplx
Amateur

Problems with Casoola.

25th Oct. 2020, at 10:15 am CET#2
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So hab noch einwenig my emails checked and again thought about how I deposited there.
I have not even deposited via Skrill but only, via Klarna / Giropay powerd by Skrill.
so without account legendlich the same as with Klarna directly via Iban and Bic.

I would know if I would use Skrill.
The casino does not know their own Deposit methods.

This post has been translated automatically

wettibernd
Expert

Problems with Casoola.

25th Oct. 2020, at 10:43 am CET#3
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Now just wait 3 days, if the casino is listed here then you can contact Caro, which will help you then determined.

This post has been translated automatically

Nextplx
Amateur

Problems with Casoola.

25th Oct. 2020, at 11:35 am CET#4
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Money is there
Can be closed sorry if I was too impatient but in last 2 weeks again at each payout problems

This post has been translated automatically

T****s

Problems with Casoola.

25th Oct. 2020, at 11:57 am CET#5
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Yes great then I close times the thread 🤭😂

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