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Online Casinos in general: Problems with BluVegas (Page 2)

Topic created on 01st Feb. 2025 | Page: 2 of 3 | Answers: 35 | Views: 1,858
Alexelvis
Rookie

Problems with BluVegas

1st Feb. 2025, at 06:01 pm CET#16
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To get back to my original topic... BluVegas Casino
There is still no trace of my €810 cashback. Customer service is putting me off. I assume that the money is gone.
But that would be an awesome rip-off...

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Butterbrezel
Elite

Problems with BluVegas

1st Feb. 2025, at 06:47 pm CET#17
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Yes, it's funny that 2 transactions (300 EUR missing and 810 EUR Cashback missing) are due to errors.

I suspect it's more of a technical problem. You're a good customer at the moment, so they certainly won't do it on purpose. The money should still arrive.

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Alexelvis
Rookie

Problems with BluVegas

1st Feb. 2025, at 08:36 pm CET#18
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Butterbrezel wrote on 01.02.2025 at 18:47: Yes, it's funny that 2 transactions (300 EUR missing and 810 EUR Cashback missing) are on error.

I suspect there is more of a technical problem. At the moment you are a good customer, so they won't do it on purpose. The money should still arrive.

Joar... let's wait and see. It's certainly not serious.

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Alexelvis
Rookie

Problems with BluVegas

2nd Feb. 2025, at 12:22 pm CET#19
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Unfortunately, nothing has happened so far... neither in the matter of the missing €300 nor the Cashback of €810
I have received no feedback at all.
There is a casino manager here who I have also written to, but nothing there either.
So at the moment I advise every player not to play there. If this does not clear up, Gamble Jo should also consider putting BluVegas Casino on the list of dubious casinos.

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Alexelvis
Rookie

Problems with BluVegas

4th Feb. 2025, at 10:46 am CET#20
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An update from my side - it's slowly getting uncomfortable. I finally got an answer from customer support yesterday, but they didn't respond to my €810 Cashback, they just told me that they hadn't received the €300 and that I should send them a complete account statement in PDF format. I have already sent a PDF with the payment booking date and value date three times. I only received the complete account statement on the 22nd. I'm now afraid I'll have to say goodbye to my €300 and the €810.
Is there really no manager at the casino?
is there no contact at all?
Can the gamblejoe support team help me here?

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roccoammo11
Expert

Problems with BluVegas

4th Feb. 2025, at 03:52 pm CET#21
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Alexelvis wrote on 04.02.2025 at 10:46 am: An update from my side so slowly it is getting uncomfortable. Yesterday I finally got an answer from customer support, but they did not respond to my €810 Cashback, but only told me that the €300 had not arrived and that I should provide you with a complete account statement in pdf format. I have already sent a PDF with the payment booking date and value date three times. I only received the complete account statement on the 22nd. I'm now afraid I'll have to say goodbye to my €300 and the €810.
Is there really no manager at the casino?
is there no contact at all?
Can the gamblejoe support team help me here?

No then someone would have already taken care of it & besides it is illegal to play in this casino...in a case like this no one can help directly. but I can assure you no matter how long it takes, depositor will still arrive or back to the account! Of course, if you have overdone it, it may be that some system blocks higher sums at some point for security reasons...it will work out...how do you know your exact cashback amount? was it in your profile?

i had a similar problem with a sister casino and it was only 20€ and it still took almost a month and the first contact attempts were similarly difficult & responses took quite a long time

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Alexelvis
Rookie

Problems with BluVegas

4th Feb. 2025, at 07:08 pm CET#22
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roccoammo11 wrote on 04.02.2025 at 15:52:
No then someone would have already taken care of it & besides it is illegal to play in this casino..in a case like this no one can help directly. but i can assure you no matter how long it takes, depositor still arrives or back to the account! Of course, if you have overdone it, it may be that some system blocks higher sums at some point for security reasons...it will work out...how do you know your exact Cashback amount? was it in your profile?

i had a similar problem with a sister casino and it was only 20€ and still took almost a month and the first contact attempts were similarly difficult & responses took quite a long time

Hey, thanks for your reply!

The cashback is updated after each depositor and is displayed under the credit balance, as well as the asus payment date and time. This actually works well... but unfortunately not with this high amount. I never play with a bonus but there are no restrictions on the cashback and you only have to wager it once before you can withdraw it max. 5 times. It's definitely annoying... but it would be nice if at least my money came back. . You never stop learning.

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Alexelvis
Rookie

Problems with BluVegas

6th Feb. 2025, at 12:40 pm CET#23
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So, now it's official. I can forget about my €300. Supposedly you have now checked and the money was debited from my bank, but canceled by you and I should now clarify this with my bank... of course I won't do that after the information I have received here. So I can write off the €300. The €800 bonus was paid into my account today but it went through without a win. So this is absolutely not recommended and a brazen rip-off.

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mtorero
Amateur

Problems with BluVegas

6th Feb. 2025, at 01:00 pm CET#24
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Alexelvis wrote on 06.02.2025 at 12:40: So, now it's official. I can forget about my €300. Supposedly you have now checked this and the money was debited from my bank, but canceled by you and I should now clarify this with my bank... of course I won't do that after the information I received here. So I can write off the €300. The €800 bonus was paid into my account today but it went through without a win. So this is absolutely not recommended and a brazen rip-off.

According to all the information you've read here, you shouldn't have paid out to the bank anyway. But now you can ask what happened to your money. The complaint is out anyway, regardless of whether you get the 300 or not. If you're lucky, the payout won't have reached the bank after all and will show up at the casino again at some point.

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Alexelvis
Rookie

Problems with BluVegas

6th Feb. 2025, at 01:25 pm CET#25
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mtorero wrote on 06.02.2025 at 13:00:

According to all the information you've read here, you shouldn't have paid out to the bank anyway. But now you can ask what happened to your money. The report is out anyway, regardless of whether you get the 300 or not. If you are lucky, the payout will not have reached the bank and will turn up at the casino at some point.

What payout are you talking about? I have not received a payout. I deposited €300 and it supposedly didn't arrive but was debited from my bank. According to the casino, I should now ask my bank where the money has gone, but I'm not going to do that.

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mtorero
Amateur

Problems with BluVegas

6th Feb. 2025, at 08:44 pm CET#26
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Alexelvis wrote on 06.02.2025 at 13:25:

What payout are you talking about? I have not received a payout. I deposited 300 € and they supposedly did not arrive but were debited from my bank. Now, according to the casino, I should ask my bank where the money has gone, but I'm not going to do that.

Sorry, I read that wrong. Nevertheless, I think you will get your money back if it hasn't arrived there. It can just take a while until such a failed transfer shows up in your bank again. And remember that banks are now like a government agency, if you Deposit money with them you can snitch yourself to the police.

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frapi07
Elite

Problems with BluVegas

6th Feb. 2025, at 09:31 pm CET#27
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She has already been contacted by Julian. I think she has now been helped.

I can only speak from my own experience and mention that you have to take care of it yourself. Otherwise you run the Risk of having to wait months for a refund.

I had a similar problem with a much larger sum (€2500). I contacted the payment Provider and they opened a case after 72 hours. I received the refund less than 24 hours later. If I had waited for the casino, it would probably have taken much longer.

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G****o

Problems with BluVegas

7th Feb. 2025, at 09:38 am CET#28
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WithoutWings wrote on 01.02.2025 at 14:31: DKB kicked me out because of the payouts. Sooner or later if you say for years, there will be a big thing with bad luck. In general, don't use bank accounts, it just gets annoying and expensive. There are alternatives 😉

Apart from the costs and the hassle, loans are still a problem many years later. For example, despite having no debts and a credit score of 98 and a good income, I can't get a loan anywhere because the banks make a note of things like that.

Postbank / Ing / and DKB, my girlfriend's Volksbank have canceled. Two of them have filed a complaint.

It sounds like you've had some pretty bad experiences with banks, and that's really frustrating. Rejections, account terminations and credit problems can make life very difficult. Have you found an alternative that works smoothly and without problems? Have you found a financial service Provider or online bank that is more reliable? I would be interested to know what solutions you currently use and whether you have found it easier to manage your finances after all these problems.

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Alexelvis
Rookie

Problems with BluVegas

7th Feb. 2025, at 11:36 am CET#29
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frapi07 wrote on 06.02.2025 at 21:31: She has already been contacted by Julian. I think she has been helped now.

I can only speak from my experience and mention that you have to take care of it yourself. Otherwise you run the Risk of having to wait months for a refund.

I had a similar problem with a much larger sum (€2500). I contacted the payment Provider and they opened a case after 72 hours. I received the refund less than 24 hours later. If I had waited for the casino, it would probably have taken much longer.

They contacted me again yesterday evening. I think it's also because Julian got involved. Maybe I'll see the money again, maybe not, but it was definitely a lesson for me. I'll never Deposit through the bank again and I'll try not to play at all. 😅

I certainly can't recommend the casino. The win rate was also pretty damn bad for the high bet over a long period of time - Crazeplay from the group is even worse. I didn't get over the depositor once with the win and I wagered a few thousand because I thought it had to go wrong at some point. It's not like it used to be... there's almost nothing to win anymore. Unfortunately

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frapi07
Elite

Problems with BluVegas

7th Feb. 2025, at 11:44 am CET#30
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Alexelvis wrote on February 07, 2025 at 11:36 am:

They contacted me again last night. I think it's also because Julian got involved. Maybe I'll see the money again, maybe not, but it was definitely a lesson for me. I'll never Deposit through the bank again and I'll try not to play at all. 😅

I certainly can't recommend the casino. The win rate was also pretty damn bad for the high bet over a long period of time - Crazeplay from the group is even worse. I didn't get over the depositor once with the win and I wagered a few thousand because I thought it had to go wrong at some point. It's not like it used to be... there's almost nothing to win anymore. Unfortunately

I can reassure you. You'll get your money back. I've seen a few of these cases and as soon as you wrote to the right person, the problem was solved within a few days. Unfortunately, I don't know what you deposited with. Bank, of course - but with what exactly? Sofortüberweisung or another Provider? In any case, you need to contact this provider. I would also contact the casino, but in my experience they take longer to resolve the problem.

I can't say anything about the chances of winning, but I don't think it works better anywhere else.

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