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Online Casinos in general: Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

Topic created on 25th Jan. 2025 | Page: 1 of 1 | Answers: 4 | Views: 272
TheFighter86
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

25th Jan. 2025, at 01:58 pm CET#1
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Hello everyone, I wanted to Deposit as usual from my bank account to Neteller payment method Rapid-Transfer) and then transfer from there to Jeton Bank. From there to Casino XZY. Now the transaction went wrong and it was still deducted from my bank account. I contacted support and received the following in response:

Dear ...,

Thank you for contacting NETELLER customer support.

Our payment system had indeed registered a payment attempt. However, this payment has not been processed as we are still waiting for confirmation of successful processing from our partner. This is the case when:

- the payment processing was not completed correctly (e.g. the browser was closed before the final confirmation)
- a confirmation from your bank was not received in our system

If the amount is neither credited to your NETELLER account nor transferred back to your bank account 1 working day after the payment request, please send us a copy of the relevant bank statement showing the following details:

- Your name as account holder
- Your account details - account number, sort code
- the transfer details - amount, currency, date and purpose.

We look forward to hearing from you again soon.

Yours sincerely,
Martin
NETELLER Customer Service

Now... at Neteller you cannot send documents by email or in the login area. Before the Verification this was still possible. Does anyone know how to send Neteller proof of online banking as a PDF? They can never be reached by phone or you can't call them at all. In addition, you can't have a statement made online in the current month via Sparkasse online banking. Therefore, only screenshots are possible. In addition, my name etc. is never on the transaction, only my account details such as IBAN. So I would have to take two screenshots.

Oh yes, of course I will only send certain things from Monday if it works. I've been waiting almost 24 hours for an answer on how to send the documents.

Hopefully they can give me more information.

Kind regards

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WithoutWings
Expert

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

25th Jan. 2025, at 09:43 pm CET#2
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I suspect the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments to it.

This post has been translated automatically

TheFighter86
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 12:35 am CET#3
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WithoutWings wrote on 25.01.2025 at 21:43: I assume the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments there.

Ah ok, so normally everything always went well. On the same day I was able to make a small depositor in real time with Trustly. So it can only be due to Rapid Transfer. Why do you think that when a payment comes back the bank blocks the payment Provider? With other providers, e.g. online stores, I have had reversal credits returned. The bank would have to inform me either way if they just arbitrarily block it.

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Heidi54
Visitor

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 07:48 pm CET#4
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WithoutWings wrote on 25.01.2025 at 21:43: I assume the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments there.

and then the nice message comes regarding the suspicion of money laundering and he is also rid of his account...

This post has been translated automatically

TheFighter86
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 10:48 pm CET#5
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Heidi54 wrote on January 26, 2025 at 7:48 pm:
and then comes the nice message regarding the suspicion of money laundering and he is also rid of his account...

No bank is allowed to do this without a reason. The reason why the money is back should be stated in the purpose of use. At least I hope so with Neteller or Rapid-Transfer. I've had other providers refund the same amount due to cancelation.

This post has been translated automatically

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