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Online Casinos in general: Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

Topic created on 25th Jan. 2025 | Page: 1 of 1 | Answers: 11 | Views: 706
TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

25th Jan. 2025, at 01:58 pm CET#1
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Hello everyone, I wanted to Deposit as usual from my bank account to Neteller payment method Rapid-Transfer) and then transfer from there to Jeton Bank. From there to Casino XZY. Now the transaction went wrong and it was still deducted from my bank account. I contacted support and received the following in response:

Dear ...,

Thank you for contacting NETELLER customer support.

Our payment system had indeed registered a payment attempt. However, this payment has not been processed as we are still waiting for confirmation of successful processing from our partner. This is the case when:

- the payment processing was not completed correctly (e.g. the browser was closed before the final confirmation)
- a confirmation from your bank was not received in our system

If the amount is neither credited to your NETELLER account nor transferred back to your bank account 1 working day after the payment request, please send us a copy of the relevant bank statement showing the following details:

- Your name as account holder
- Your account details - account number, sort code
- the transfer details - amount, currency, date and purpose.

We look forward to hearing from you again soon.

Yours sincerely,
Martin
NETELLER Customer Service

Now... at Neteller you cannot send documents by email or in the login area. Before the Verification this was still possible. Does anyone know how to send Neteller proof of online banking as a PDF? They can never be reached by phone or you can't call them at all. In addition, you can't have a statement made online in the current month via Sparkasse online banking. Therefore, only screenshots are possible. In addition, my name etc. is never on the transaction, only my account details such as IBAN. So I would have to take two screenshots.

Oh yes, of course I will only send certain things from Monday if it works. I've been waiting almost 24 hours for an answer on how to send the documents.

Hopefully they can give me more information.

Kind regards

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WithoutWings
Expert

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

25th Jan. 2025, at 09:43 pm CET#2
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I suspect the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments to it.

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 12:35 am CET#3
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WithoutWings wrote on 25.01.2025 at 21:43: I assume the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments there.

Ah ok, so normally everything always went well. On the same day I was able to make a small depositor in real time with Trustly. So it can only be due to Rapid Transfer. Why do you think that when a payment comes back the bank blocks the payment Provider? With other providers, e.g. online stores, I have had reversal credits returned. The bank would have to inform me either way if they just arbitrarily block it.

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Heidi54
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 07:48 pm CET#4
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WithoutWings wrote on 25.01.2025 at 21:43: I assume the money will show up on Monday or Tuesday. Unless 2-3 working days have already passed. If it comes back to you, your bank will block payments there.

and then the nice message comes regarding the suspicion of money laundering and he is also rid of his account...

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

26th Jan. 2025, at 10:48 pm CET#5
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Heidi54 wrote on January 26, 2025 at 7:48 pm:
and then comes the nice message regarding the suspicion of money laundering and he is also rid of his account...

No bank is allowed to do this without a reason. The reason why the money is back should be stated in the purpose of use. At least I hope so with Neteller or Rapid-Transfer. I've had other providers refund the same amount due to cancelation.

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Heidi54
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

27th Jan. 2025, at 08:36 am CET#6
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TheFighter86 wrote on January 26th, 2025 at 10:48 pm:

No bank is allowed to do this without a reason. It would have to be in the purpose of use why the money is back. At least I hope so with Neteller or Rapid-Transfer. As I wrote, I've already had other providers who returned the same amount due to cancelation.

This is usually sufficient reason for the bank. They then look at all the account transactions and off you go. Even if such a report turns out to be false in the end, the reporters are protected and in the end free from punishment.

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

27th Jan. 2025, at 10:24 am CET#7
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Heidi54 wrote on 27.01.2025 08:36:

That's usually enough of a reason for the bank. They then look at all the account movements and off they go. Even if such a report turns out to be false in the end, the reporters are protected and ultimately free from punishment.

The declarants or banks are not completely protected, because I also have my rights. What if the money I needed had been earmarked for an important payment? In such a case, the bank would have had to pay for the loss. There are already various cases that prove this. Otherwise, banks could randomly suspect customers of money laundering without sufficient grounds.
In addition, I did not return the money, if it ever came to that, but the payment Provider initiated it. For example, if I Deposit 20 euros into a wallet and then transfer the same amount back to my bank account myself, this could possibly be interpreted as suspicion of money laundering. However, if a payment provider makes a chargeback, this should not be considered suspicious.
Only if such transactions were initiated by me personally could I understand the suspicion.

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

27th Jan. 2025, at 10:37 am CET#8
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Heidi54 wrote on 27.01.2025 08:36:

That's usually enough of a reason for the bank. They then look at all the account movements and off they go. Even if such a report turns out to be false in the end, the reporters are protected and ultimately free from punishment.

German banks are not allowed to arbitrarily block accounts. However, they can block an account if there is a concrete suspicion of money laundering or other illegal activities. This is all based on the German Money Laundering Act (GwG), which obliges banks to report suspicious transactions and take action if necessary.
Here are the details:
1. Basis for blocking an account

  • An account may only be blocked if there is a reasonable suspicion that illegal activities are taking place on the account (e.g. money laundering, fraud or terrorist financing).

  • The bank must investigate the suspicion and, in serious cases, inform the Financial Intelligence Unit (FIU) or the competent law enforcement authority.


2. No arbitrariness allowed

  • Arbitrary blocking without good reason or evidence is unlawful. Banks must adhere to legal requirements and may not act arbitrarily.

  • However, banks do have a certain amount of discretion, especially if transactions appear unusual or atypical for the account holder.


3. Example of suspicious activity

  • Frequent large deposits or withdrawals of cash that do not fit with the account holder's usual behavior.

  • Payments abroad or from unknown payment providers that cannot be traced.

  • Several small payments that are deliberately split up in such a way that they remain inconspicuous (so-called "smurfing").


4. What can you do if your account is blocked?
If your account is blocked, you should:

  • Contact the bank and ask for the reason for the blocking. Banks must always inform you, unless they are obliged by law to maintain confidentiality.

  • Provide evidence, e.g. invoices or contracts that explain the transactions.

  • If no solution is found, you can consider taking legal action and contact a lawyer or the Federal Financial Supervisory Authority (BaFin).


5. Conclusion
German banks are not allowed to block accounts without good reason, but they are legally obliged to investigate suspicious cases. If your account has been blocked, you should clarify whether it is based on misunderstandings or whether there is a genuine suspicion.





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Heidi54
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

27th Jan. 2025, at 12:08 pm CET#9
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And as you can see, it would all be a matter of interpretation and therefore not impossible for such a suspicious activity report to get rolling. Otherwise, the banks would not send out a money laundering report every time they knew it was illegal gambling.

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

27th Jan. 2025, at 01:44 pm CET#10
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Heidi54 wrote on 27.01.2025 at 12:08: And as you can see, it would all be a matter of interpretation and therefore not impossible for such a suspicious activity report to get rolling. Otherwise, the banks wouldn't send out a money laundering report every time they knew it was illegal gambling.

Since I play in a casino via a wallet, for example, it is impossible for the German banks to prove that I am gambling illegally. Two wallets in between are sufficient. In addition, Neteller, for example, would be out anyway, as they have been taking action against illegal gambling for a few months now. So you're no longer allowed to gamble illegally via Neteller at non-whitelisted casinos anyway. That's why I transfer from Sparkasse to Neteller and then to Jeton Bank, for example.

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BonusMoney
Rookie

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

28th Jan. 2025, at 10:45 am CET#11
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Heidi54 wrote on January 26, 2025 at 7:48 pm:
and then comes the nice message regarding the suspicion of money laundering and he is also rid of his account...


Unfortunately, I can only report bad things about Neteller. Also had payment difficulties from time to time and finally the super bad news of account blocking for money laundering.
Anyway... hope you've got your money back by now?
I've also been using a different wallet for years to Deposit money in my casinos.
Gruß✌🏽

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TheFighter86
Amateur

Problem with Neteller via payment method Rapid Transfer then to Jeton Wallet

29th Jan. 2025, at 02:57 pm CET#12
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BonusMoney wrote on January 28th, 2025 at 10:45 am:


Unfortunately, I can only report bad things about Neteller. I also had payment difficulties from time to time and in the end the super bad thing was account blocking for money laundering.
Anyway... hope you've got your money back by now?
I've also been using a different wallet for years to Deposit money in my casinos.
Gruß✌🏽

Oh ok, what did you end up with, i.e. how long was your account blocked? Did Neteller block your account or your bank? Well, my money was suddenly transferred to Neteller yesterday anyway.

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