Online Casinos in general: Problem when cashing out at Luckydreams (Page 2)

ChrizRizz wrote on 28.10.2023 at 16:27: Hey I'm new here, have now specially registered here to get help...
I already gamble from time to time. Now I have won at Luckydreams with 50€ -1900€ ...

And of course now the casino opposes my withdrawal....
I was already almost completely verified, it was missing only one document or was wrong and with the account statement (have paid by bank transfer) because they want a document where everything of the Deposit is aaaaaaaaber also your name and that's where the problem begins... Name is not on my bank statements. Then the agent in chat said I should just send bank card yet, said done. Yesterday everything was also accepted and had my money already in the payout. Just I look and money is back on my Lucky account and at Verification is now suddenly a document rejected.... It was clear as soon as you win something, the cross but deposit goes without problems wah? am really p**sed... Then asked in chat why it was now suddenly rejected and he writes me the text they tell me for 3 days I should send an account statement from my last deposit (which I did so far). I think they do not get along with the fact that my name is not on the statement but what should I do if he can not stand there? I have tried everything and just want my money. Have the last 6 months certainly 8k gambled without a win, now I win something and the people f**ked... The thing is, the juckt it anyway not whether I get the money or not, I can not do anything about it.


Edit: see just now they have simply changed the date of the statement I should show. Yesterday I should send account statement from 11.10.23 and from 25.10.23. Then they have rejected the 11.10 today and now write (Rejected please send a document from 7.4.23 hahaha that's just bullshit
Can someone help me ?

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