Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Problem when cashing out at Luckydreams (Page 2)

Topic created on 07th May. 2023 | Page: 2 of 2 | Answers: 16 | Views: 2,621
zocker0815
Top Member
ChrizRizz wrote on 28.10.2023 at 16:27: Hey I'm new here, have now specially registered here to get help...
I already gamble from time to time. Now I have won at Luckydreams with 50€ -1900€ ...

And of course now the casino opposes my withdrawal....
I was already almost completely verified, it was missing only one document or was wrong and with the account statement (have paid by bank transfer) because they want a document where everything of the Deposit is aaaaaaaaber also your name and that's where the problem begins... Name is not on my bank statements. Then the agent in chat said I should just send bank card yet, said done. Yesterday everything was also accepted and had my money already in the payout. Just I look and money is back on my Lucky account and at Verification is now suddenly a document rejected.... It was clear as soon as you win something, the cross but deposit goes without problems wah? am really p**sed... Then asked in chat why it was now suddenly rejected and he writes me the text they tell me for 3 days I should send an account statement from my last deposit (which I did so far). I think they do not get along with the fact that my name is not on the statement but what should I do if he can not stand there? I have tried everything and just want my money. Have the last 6 months certainly 8k gambled without a win, now I win something and the people f**ked... The thing is, the juckt it anyway not whether I get the money or not, I can not do anything about it.


Edit: see just now they have simply changed the date of the statement I should show. Yesterday I should send account statement from 11.10.23 and from 25.10.23. Then they have rejected the 11.10 today and now write (Rejected please send a document from 7.4.23 hahaha that's just bullshit
Can someone help me ?

what is your problem now, I don't quite understand, what are you asking for help here, who is supposed to help you here now?... am I supposed to send the right documents for you or what? send what they want to have



i can confirm from my own experience Lucky Dreams is one of the best casinos there is right now, I am verified for a long time, and have often paid out (see my winning pictures) always get the money without problems in July it was even times 6000, last Sunday 2500... ect...


due to the facts that this casino pays out without any problems (at least for me) I have also recommended it to my circle of acquaintances 3 people all there already verified and all already had payouts 4 figures and that since this summer....


so you must be doing something wrong and certainly not the casino...... would not make sense to screw you and all the others who play there have no problems

This post has been translated automatically

roccoammo11
Expert
I can understand the despair a bit but do not panic that will be something.luckydreams is really recommended.do not have online banking I suppose?go again in the chat and make screenshots of the conversation that is not repeated forever and try it again.good luck and do not play again everything

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 10:35 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately