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Online Casinos in general: probable payout problem at 888 casino

Topic created on 13th Mar. 2018 | Page: 1 of 3 | Answers: 23 | Views: 11,369
tamara
Rookie

probable payout problem at 888 casino

13th Mar. 2018, at 09:05 am CET#1
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Hello together,

i hope you can help me. I signed up a few days ago at 888 casino. Have deposited there piecemeal 500€ wanted to withdraw at the end over 1000€. Have 2 days ago the withdrawal request and uploaded my documents for verification. In response, I received an email confirming that the Verification was successful.
I also contacted the support by phone, they said that with the payout will take 4-5 days. But somehow it was strange to me, because I could not see the confirmation of my identity on the website, no green tick or something like that.
This morning I rummaged through my old emails and discovered promotional emails from February from 888:(
I had unknowingly registered before at 888 casino:( (only registered without verification)
I had that but no longer head, thought the registration a few days ago was my first registration. Oh man...when I unknowingly registered for the 2nd time also came NO message that for the specified email address is already an account.
What should I do now? Am I still entitled to the win?

Am grateful for your help:(

LG, tamara

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Dutch78
Expert

probable payout problem at 888 casino

13th Mar. 2018, at 09:38 am CET#2
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That depends, did you also claim a bonus when you "forgot" to register for the first time?
If so, they will justifiably cancel your withdrawal and withhold the amount.
This has nothing to do with Verification, otherwise you could theoretically register as often and claim the bonus until you are in the plus and then finally verify this "winning account".
Honestly, it seems strange to me and I do not quite believe you that you have unknowingly registered a second time, especially since you have received promotional emails from the casino in the past month.
However, I do not defend Online Casinos, unless the customer is in the wrong and tries to pass the buck to the OC, knowing that the fault lies with him and not with the casino.
Everyone always expects the casino to treat us fairly, transparently and seriously, so why shouldn't a reputable casino be allowed to demand the same from us?

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tamara
Rookie

probable payout problem at 888 casino

13th Mar. 2018, at 10:02 am CET#3
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Dutch78 wrote on 03/13/2018 at 09:38: That depends, did you also claim a bonus on your "forgotten" initial registration?
If so, they will legitimately cancel your payout and withhold the amount.
This has nothing to do with a Verification, otherwise you could theoretically sign up so often and claim the bonus until you are in the plus and then finally verify this "winning account".
Honestly, it seems strange to me and I do not quite believe you that you have unknowingly registered a second time, especially since you have received promotional emails from the casino in the past month.
However, I do not defend Online Casinos, unless the customer is in the wrong and tries to pass the buck to the OC, knowing that the fault lies with him and not with the casino.
Everyone always expects the casino to treat us fairly, transparently and seriously, so why shouldn't a reputable casino be allowed to demand the same from us?

thank you for your answer. I had probably claimed a bonus when I first signed up 2-3 months ago. I don't even remember that. I had NOT claimed any bonus on the unknowing second registration.
I had once registered with a gaming mania at several casinos,since I lost track. By a bait offer at 888 a bonus gennommen gambled away and then forgotten by the past time that I have already played there. Has that never happened to anyone here?

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Dutch78
Expert

probable payout problem at 888 casino

13th Mar. 2018, at 10:16 am CET#4
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tamara wrote on 13.03.2018 at 10:02:Through a bait offer at 888 a bonus gennommen gambled and then forgotten by the past time that I have played there before. Has that never happened to anyone here?

Yes, probably quite a few, but that does not change the fact that you then have to expect that the win will not be paid out.
It is certainly positive for you that you have not claimed a bonus with the second registration and can therefore hope for an accommodating solution from the casino.
In this case, I would simply write to the support and describe your case and explicitly point out that you have not abused the bonus, since you have claimed this only once and the casino has not incurred any damage.
I keep my fingers crossed that they see it the same way, despite everything there is the possibility that they point out a second registration, which would thus violate the terms and conditions and thus the win would be void.
The IP addresses are also always compared and that would also be a clue for the casino, how many registrations have run through your computer.
As written, here you are dependent on the good will of the casino and I wish you good luck that it turns out well.

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Anonym

probable payout problem at 888 casino

13th Mar. 2018, at 10:41 am CET#5
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Have you registered a second time with exactly the same email address? I am very surprised that this is possible.

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tamara
Rookie

probable payout problem at 888 casino

13th Mar. 2018, at 11:35 am CET#6
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yes I have registered with exactly the same email address. I am also surprised that the system did not indicate that the email is already registered.
It came a note that the user name is already taken. I thought nothing of it and simply chose another and the registration went through:(
Oh man how could I forget that I was already registered there:(:( I'm annoyed with myself.

status now: I can still log in, the payout is set to: 'not processed yet'

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tamara
Rookie

probable payout problem at 888 casino

13th Mar. 2018, at 11:40 am CET#7
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Dutch78 wrote on 13.03.2018 at 10:16 am
tamara wrote on 13.03.2018 at 10:02 am:Through a bait offer at 888 a bonus gennommen gambled and then forgotten by the past time that I have played there before. Has that never happened to anyone here?

Yes, probably quite a few, but that does not change the fact that you then have to expect that the win will not be paid out.
It is certainly positive for you that you have not claimed a bonus with the second registration and can therefore hope for an accommodating solution from the casino.
In this case, I would simply write to the support and describe your case and explicitly point out that you have not abused the bonus, since you have claimed this only once and the casino has not incurred any damage.
I keep my fingers crossed that they see it the same way, despite everything there is the possibility that they point out a second registration, which would thus violate the terms and conditions and thus the win would be void.
The IP addresses are also always compared and that would also be a clue for the casino, how many registrations have run through your computer.
As written, here you are dependent on the good will of the casino and I wish you good luck that it turns out well.

Thank you. Must look at the terms and conditions again. Will auf jedendall contact the support again

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RiverSong
Legend

probable payout problem at 888 casino

13th Mar. 2018, at 12:01 pm CET#8
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you have no other choice than to tell the support immediately your description honestly and wait and see what they say.
in the best case they close an account and pay out.
i hope with you

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tamara
Rookie

probable payout problem at 888 casino

13th Mar. 2018, at 12:34 pm CET#9
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Iseedeadpeople wrote on 13.03.2018 at 12:01 pm: you have no choice but the support immediately your description honestly and wait and see what they say.
in the best case they close an account and pay out.
i hope with you

thanks for your tip. But how can you explain that with the email. That you accept the second registration with the same mail. There must be aHinweis come, that there is the mail already???

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Begbie
Elite

probable payout problem at 888 casino

13th Mar. 2018, at 12:42 pm CET#10
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is just badly programmed. one of many indicators that points to a dubious online casino.
888casino and also 777casino, both junk

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