I would like to contact you with a concern and inquire if any of you may have had similar experiences or have an idea of what I could do?
It is only a small amount of 5 euros but ultimately it is about the principle
Short facts :
- on 15.06.2019 I used the app Numbrs for the first time and sent 5 euros via bank transfer to Sunny Player.
- on 17.06.2019 the execution took place in the app and also in my online banking and appeared in the sales.
- Sunny Player I contacted via chat but they could not see anything until today except my last Deposit from 9.06.2019.
- the savings bank answered my question that the transfer would have gone through and it could take up to 3 days until it would be visible on my account in the casino.
- until today, nothing has been received and nothing has changed.
Posting to casino account does not occur
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I would like to contact you with a concern and inquire if any of you may have had similar experiences or have an idea of what I could do?
It is only a small amount of 5 euros but ultimately it is about the principle
Short facts :
- on 15.06.2019 I used the app Numbrs for the first time and sent 5 euros via bank transfer to Sunny Player.
- on 17.06.2019 the execution took place in the app and also in my online banking and appeared in the sales.
- Sunny Player I contacted via chat but they could not see anything until today except my last Deposit from 9.06.2019.
- the savings bank answered my question that the transfer would have gone through and it could take up to 3 days until it would be visible on my account in the casino.
- until today, nothing has been received and nothing has changed.
I would be happy about feedback
Kind regards,
Carmi
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