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Online Casinos in general: Pokerstars

Topic created on 24th Apr. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,591
SeraKos

Pokerstars

24th Apr. 2020, at 06:46 pm CEST#1
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Hello everyone, have deposited on 12.03.20 few hundred euros on my account at pokerstars, after the last Deposit, the account was frozen, I should contact the support. I did that and they wanted to verify me. So I sent them my ID and a pay stub. It's been more than a month now and still nothing has come. I also wrote them another email, but nothing. Can someone help me?

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Jenn-R
Expert

Pokerstars

24th Apr. 2020, at 07:26 pm CEST#2
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Moin
I had recently had a mail I mean just from PokerStars with the info that it comes to enormous delays / delays because the demand for the support is currently very high

I mean that would have been PokerStars, had me namely only wondered since I had nothing to do with the support there
;)

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Elleoj59
Rookie

Pokerstars

24th Apr. 2020, at 07:38 pm CEST#3
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SeraKos wrote on 24.04.2020 at 18:46: Hello everyone, have on 12.03.20 few hundred euros deposited on my account at pokerstars, after the last Deposit, the account was frozen, I should contact the support. I did that and they wanted to verify me. So I sent them my ID and a pay stub. It's been more than a month now and still nothing has come. I also wrote them another email, but nothing. Can someone help me?

Go to the homepage. Help. Support. Then you can select a topic there you take deposit and reason you take deposit assistance. Then the window for Live Chat will open

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SeraKos

Pokerstars

24th Apr. 2020, at 07:47 pm CEST#4
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Jenn-R wrote on 24.04.2020 at 19:26: Moin
I had recently had a mail I mean just from PokerStars with the info that it comes to enormous delays / delays because the demand for the support is currently very high

I mean that would have been PokerStars, had me namely only wondered since I had nothing to do with the support there
;)

Yes is also no problem if it goes from me from 2 weeks, but not more than 1 month, for this I have no understanding

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SeraKos

Pokerstars

24th Apr. 2020, at 07:57 pm CEST#5
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Elleoj59 wrote on 04/24/2020 at 19:38
Go to the home page. Help. Support. Then you can select a topic there you take Deposit and reason you take deposit assistance. Then the window for Live Chat opens

You only have access to the live chat when you are logged in, don't you?

Have selected the times as you said, but nothing has come

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Jenn-R
Expert

Pokerstars

24th Apr. 2020, at 08:54 pm CEST#6
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SeraKos wrote on 24.04.2020 at 19:47
Yes is also no problem if it goes from me from 2 weeks, but not more than 1 month, for that I have no understanding

Well, with high rush and enormous workload by the support you will probably have no other choice than that you have to wait further
Have also no higher or more important priority to others who will also have to continue to wait since all requests depending on incoming so probably be processed in time

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SeraKos

Pokerstars

24th Apr. 2020, at 09:29 pm CEST#7
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Yes of course, another choice I have probably unfortunately not 😅

But it's not normal that you have to wait so long...just wanted to exchange whether this was also the case with someone already times

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MarcT22186
Expert

Pokerstars

24th Apr. 2020, at 09:35 pm CEST#8
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SeraKos wrote on 24.04.2020 at 21:29: Yes of course, unfortunately I have no other choice 😅

But it's not normal that you have to wait so long...just wanted to exchange whether this was the case with someone also already times

There were big headlines on various Poker news sites the days. Thanks to Corona, business is booming at Pokerstars right now.
Normal these waiting times are not, but currently probably unfortunately not to change and especially no end in sight...

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SeraKos

Pokerstars

24th Apr. 2020, at 09:39 pm CEST#9
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Ah okay, didn't see anything anywhere

Do you think I can just get the 100 euros back, because the account is eig I do not give a damn 😅

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