Online Casinos in general: Pledoo offers repayment (Page 2)

tobinho1899 wrote on 01.09.2023 at 12:12 pm: I am with my bank also still fighting that the contributions back.

At which bank do you have your MasterCard?

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Kronos1995 wrote on 08/31/2023 at 19:14:
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Kronos1995
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Forum posts: 24 Member since: 04/09/2021
Pledoo offers refund - credit card Provider transfers money...
31.08.2023, at 16:30 #1

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Afternoon,

some of us must have received a mail from Pledoo. They say that the payment service provider has misappropriated funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.

The following mail came from Pledoo:
"To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.

After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.

We are not requesting this money from you. Even better; you can receive your money back!

The facts are as follows:
- money goes back to you or no-one gets the money

For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply."


The next step was to send Pledoo my account statements from my MasterCard , the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.

A few days later I received a letter from my card issuer with the following message:

"Dear Mr. XXX,

thank you very much for your message.

We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.

Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with ( ).

If we need further details from you, we will contact you."

Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.

Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?

I was also credited with the deposits I made with reservations. Does anyone have experience with it, whether within the 45-day period on the part of the payment service provider was proceeded against? Kronos1995 had already been refunded the money conditionally at the end of August, so the deadline should have almost expired?

...

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Paulw wrote on 09.10.2023 at 09:47:

I was also credited the deposits made with reservations. Does anyone have experience with this, whether within the 45 day period on the part of the payment service Provider has taken action against it? Kronos1995 had already been refunded the money conditionally at the end of August, the deadline should have almost expired?

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Kronos1995 wrote on 09/10/2023 at 11:46 AM:

Greetings!

The 45 days only applies to Mastercard. My deadline should be Thursday or Friday. So far, the money is still conditionally out of the account.

My bank is also very cagey about the procedure.

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Paulw wrote on 09/10/2023 at 16:08:

I was even told on the phone that if nothing came in the next two weeks, that would be final. You would also only get another message if the payment service Provider takes action against the claim. Keep us up to date! I will do the same.

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Paulw wrote on 10/21/2023 at 07:49: Update: So far I haven't heard anything back, so neither a clawback, nor anything else. @Kronos1995 how does it look with you?

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Falke wrote on 22/10/2023 at 00:49: Just to clarify, you mean Casino Pledoo with Curacao license?

Which payment Provider are you talking about? Have also played there once, but the support knows nothing about the story.

Could someone here enlighten me exactly what it is all about etc.

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Falke wrote on 22/10/2023 at 00:49: Just to clarify, you mean Casino Pledoo with Curacao license?

What payment Provider are you talking about? Have also played there once, but the support knows nothing about the story.

Could someone here enlighten me exactly what it's all about etc.

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DomeDe wrote on 10/31/2023 at 11:17 AM: Moin,

Question, since I also received this email. What sense does this make for Pledoo. What about wins made without the bets ending up with the provider. Do you get to keep them? It all sounds very nice on the part of the bookmaker. Have you had any other payouts?

VG
Dedo

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